VRL Travels — Driver locked the bus and other driver shouting

I am travelling back from Goa to Bangalore and the driver stopped at 12:30 at Karwar for dinner and we were told 20 mins for dinner. Everyone on the bus got down but my daughter was unwell so she was sleeping. We did not know that the driver was locking the bus ( he did not inform). Everyone had the food and came and tried to open the bus but it was not opening I too tried but people told me sir it's locked so I did not try again, after abt 5 mins the driver came and tried to open the door but it was not opening then the back up driver came and tried to do something and he started yelling at all the passengers asking who tried to open the door, tell them to talk to me and shouting at the top of his voice, I walked up and asked him what happened and we got into an argument he is a very rude person please take action against this behaviour. First for locking the bus and not informing the passengers, there were senior citizens standing and waiting the least they could have done was to inform that if you want to go inside just let us know, they did not do that and all this drama happen.