VRL Travels — Hyderabad to Bangalore bus arrived 6 hours late

Hi,

Booked 2 ticket for 17th April from Hyderabad to Bangalore.
The bus was late to reach Bangalore by 6 hours. The driver has no information about the routes properly he is driving continuously on the village roads instead of main national highway road. When asked he says there was once accident so he took diversion and took the longest route for 6 hours.
Due to this we had a major hit in our professional life and due to this we lost lot of money and we need compensation for the same.
Here is the details of the bus attached.

Even after the bus was late he did not stop for breakfast on which i was carrying twins of 5 months old. The AC vent was also loose.

We had expected vrl to be the good buses but delay and bus service had made a major difference to travelling with vrl once again.