VRL Travels — It's 5th days and still my consignment is not delivered

Address:

Advocate Shakoor Khan#6, masjid road white House Gaya Bihar

My consignment arrival date was 12 but it arrived on Friday itself and the staff is not at all co operative. He is just avoiding and not delivering it.. and today is fifth day that my consignment is hanging in Gaya which was departed from Mysore.. consignment number is [protected].. it was door delivery..
And I don't know what is the condition of my consignment..
Humble request kindly take action..