VRL Travels — not got refund

Address:

560048

From redbus
Hi david j,
I am writing to you regarding the cancellation of your bus by the bus operator tn[protected]. I am your redbuddy sujatha. V and i have been working on your case.
I understand that the cancellation of the bus would have caused an inconvenience to you, and i am truly sorry. We’ll work harder to keep a close watch on bus cancellations and changes in bus schedules in the future.
Regarding the refund, we would like to inform you that, as per the policy of vrl travels, the refund needs to be collected from vrl travels. Request you to visit the nearest vrl travels for the same along with id proof. Your understanding in this matter is appreciated.
Since this response is logged in our system, this case will be marked as closed. However if you need any further assistance, please feel free to revert to this email and we will be glad to assist.
Once again, i deeply regret any trouble caused to you due to this issue.
Thank you for choosing redbus.
Take care,

Sujatha. V
Redbuddy