VRL Travels — Order# VB-2562357 "No refund yet"

I had booked a ticket from Belgaum to Bangalore on 23rd February. Ticket price is 665.00 INR and I booked the ticket and amount was also debited and also Order# VB-2562357 was generated but ticket was not booked also amount is debited from account, later once again I paid 665 and booked ticket. I had called customer care and told about this issue and they told amount will be refunded, but I have not yet received the refund.
Name Naveen C D
Mobile# [protected]

Please do the needful