VRL Travels — Pathetic Service and Rude behaviour of staff Complete Disapointment

Aashutosh Deshmukh

from Baramati, Maharashtra

Address:

Pune, Maharashtra

I would like to express my disappointment from your VRl Travels unsatisfactory level of service. I have expected much more from a prestigious and reputed company of your standard. Unfortunately, I have to submit this letter of complaint hoping for a fast action and better services for your customers. On 6th of April 2015 I have planed my travel from Pune to Bengaluru by your travels. (Received message from your company Ashutosh TR. NO 4277147 PUNE BENGALURU on Apr 6 2015 3:50 fair: 1260 From WAKAD HINJEWADI BRIDGELUCKY TRVLS (M) [protected], [protected] SEAT NO: U4, ) I got late for minutes at your boarding point thus missed the travels I immediately contacted on the given no on SMS by you [protected] but the person did not picked my call 4 times and thus called on another no [protected] and told him as I was late at boarding point I want to confirm did travels left from my boarding point or it is yet to come the person with contact no [protected] he did not helped me and disconnected call. I went to katraj VRL main branch and told him I did not received any call as I was not present at given boarding point. He replied to me in a very loud voice you better go home as your missed your travels he was so rude to talk. Finally another person spoke to me in a proper manner and helped me in next VRL bus. I am totally unsatisfied with your services (as no one informed me bus came at pick up point & as i called no one picked up my phone call as well as with your staff behaviour with mob no [protected]) if I did not get a proper response and action against him I will not recommend your buses to anyone. I hope you agree with me that this is not acceptable under any circumstances. I trust that you will take the necessary precautions to prevent such incidents in the future. Waiting for your response Ashutosh Deshmukh [protected]

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Apr 07, 2015

Updated by Aashutosh Deshmukh I would like to express my disappointment from VRl Travels unsatisfactory level of service. I have expected much more from a prestigious and reputed company of your standard. Unfortunately, I have to submit this letter of complaint hoping for a fast action and better services for your customers. On 6th of April 2015 I have planed my travel from Pune to Bengaluru by your travels. (Received message from your company Ashutosh TR. NO 4277147 PUNE BENGALURU on Apr 6 2015 3:50 fair: 1260 From WAKAD HINJEWADI BRIDGELUCKY TRVLS (M) [protected], [protected] SEAT NO: U4, ) I got late for minutes at your boarding point thus missed the travels I immediately contacted on the given no on SMS by you [protected] but the person did not picked my call 4 times and thus called on another no [protected] and told him as I was late at boarding point I want to confirm did travels left from my boarding point or it is yet to come the person with contact no [protected] he did not helped me and disconnected call. I went to katraj VRL main branch and told him I did not received any call as I was not present at given boarding point. He replied to me in a very loud voice you better go home as your missed your travels he was so rude to talk. Finally another person spoke to me in a proper manner and helped me in next VRL bus. I paid charges for AC sleeper and i got arranged in semi sleeper paid for more got less I am totally unsatisfied with your services (as no one informed me bus came at pick up point & as i called no one picked up my phone call as well as with your staff behaviour with mob no [protected]) if I did not get a proper response and action against him I will not recommend your buses to anyone. I hope you agree with me that this is not acceptable under any circumstances. I trust that you will take the necessary precautions to prevent such incidents in the future. Waiting forAshutosh Deshmukh