VRL Travels — Poor service and insensitivity

You have provided a seat in a junk bus instead of providing sleeper for both o[censored]s resulting in trauma and sickness.

rest assured me or my friends will never travel through vrl.

On Friday, 13 January, 2023 at 11:41:02 am IST, rao jagannatha wrote:

This is to bring to your notice poor service rendered during our travel as per ticket details given below

1. we were given seating and not sleeper bearing number L 26 and L 27 and put to difficulty
2. bus was in a bad shape with rattling noise.

looks like the bus was changed at the last minute. bus crew was also not courteous.

for a long standing customer this came as a big disappointment

Jagannatha Rao

On Sunday, 8 January, 2023 at 08:00:27 pm IST, VRL Travels wrote:

Dear Customer,
Your Itinerary
Your e-ticket and itinerary has been sent to Your Email. to ensure that you receive the mail, kindly add [protected]@vrlbus.in to your address book safe list.

Your e-ticket will need to be presented at the time of travels, so kindly take a printout of the same. You may review the status of your purchase, print your e-ticket and cancel your booking visiting the My booking or Cancellation section in https://www.vtbus.in using your PNR and ticket number.

We recommend you print page for your personal record.

Onward Trip Ticket

Help Line:[protected]
24x7 Help Line: [protected]@vrlbus.in
Order ID : 9B0B[protected]
COMPANY NAME
VIJAYANAND TRAVELS PRIVATE LIMITED
FROM
BENGALURU

TO
HYDERABAD
JOURNEY DATE
[protected]:15 PM
REPORTING TIME
[protected]:00 PM
DEPARTURE TIME
10:15 PM
STATUS
CONFIRM
PNR NO.
[protected]
PASSENGER NAME
JAGANNATHA RAO
GENDER
M, F
NUMBER OF PASSENGERS
2
SEAT NO.
L27, L26
PASSENGER NAME 1
JAGANNATHA RAO
GENDER
M
SEAT NO.
L27
PASSENGER NAME 2
PADMAJA BJ
GENDER
F
SEAT NO.
L26
BUS TYPE
NEW A/C SLEEPER COACH
BOARDING: YELAHANKA
PASSENGER EMAIL
[protected]@yahoo.co.in
MOBILE NO
[protected]
BASE FARE(RS)
2720.00
GST(RS)
136.00
TOTAL FARE
₹ 2856.00
Discounted Fare: You Have Got Discount of Rs: 480