VRL Travels — Poor service,no proper response from staff,false promises

Address:

Majestic,Banglore

We have booked on 25/11/2021, Banglore to shridi along with the return tickets for Ac sleeper bus, the condition of the bus was too worst due to that my mother got back and neck ache, its a horrible 18:30hrs journey, they haven't provided blankets but the time of booking they have mentioned they will give blankets, we suffered a lot with that false assurance, 3 seats we have booked apart from rest 2 are not good at all.They promised to drop in shridi by 6am and dropped by 8:30am 2:30hrs delay.

While returning back from Shridi to Bangalore by 3pm instead of Ac bus they have sent normal one, I said while coming also we have troubled a lot with this travels if we are not getting a good I asked for the refund, they convinced me to get into the bus by promising the refund in banglore.they have took us to pune there we have changed to the AC bus.again same thing blankets not given, just waiting to get down the bus if banglore comes but bus went to different places I have got doubt once and checked in google maps, then the distance shown as 1100 kms, but while coming from banglore when I checked it was just 976kms, then i went to driver and asked he said however they go they will finally drop us banglore.ya they did by 12pm, total 21hrs of horrible journey.resulting LOP to me and my brother for the late login in office.

I went to VRL office and said I have paid 13500rs for 3 to and fro tickets and told yesterday Mallikarjun manager from Shirdi VRL office promised to give the refund but people in banglore VRL office not agreeing, after so much of discussion they offered me as refund of 300rs with a huge process. I felt like split on their faces but controlled myself and told I never ever book tickets from this travel and definitely not suggesting anyone to do so.

Worst experience, worst service, worst maintainance with great worst staff.