VRL Travels — Punctuality & drivers not knowing the route of the journey

Website:

www.vrlbus.in

Been travelling in last 3years. Was very happy with the services.
But from last 2 trip facing the same problem. I travel from bangalore to chikkodi / athani (Karnataka).
1. Not reaching the scheduled @ destiny on time. Delayed by 2 to 3hours.
1a. Around 4 month back my family tavelled to athani.
1b. On 18th may 2017 again my travelled to athani.
2. Drivers doesn't know the routes of journey. Applies to both the trip as mentioned above (1a & 1b). My family guided the route for drivers.
3. Not stopping for diner & also when passenger request to stop to go to washroom. Mostly when female are requested.