VRL Travels — Refund of Cancellation Charges - Highest Priority

Dear Sir/Mam,

I was trying to reschedule the ticket date but the new ticket got booked instead. It's a website issue and glitch. As Multiple booking were done So I had to cancel the old ticket. Cancellation charges was levied upon me unnecessarily. Kindly refund my cancellation charges immediately and on highest priority.
New PNR[protected]
Old PNR[protected]