VRL Travels — regarding bus service

Address:

560070

Pick up Bus from Bangalore to Bidar was supposed to reach Jayanagar 4 block at 7.15 pm, it got delayed by 1 hr. When called to the concerned person with phone number [protected], gives some random reason and tell me to raise complaint..When I told him dat I am a VRL customer since 15 years and never faced any problems before he says me than I would have complained numerous times in last 15 years and might have got response also.Is dis a way to talk to a costomer.Very disappointing.Phone number [protected]