VRL Travels — regarding poor washroom and food service

Address:

Bagalkot, Karnataka, 587312

Hi,

My journey details:
Name: Azharuddin Kuntoji
Date of journey 18th November at 6pm
Mahalingapur to Bangalore
Bus number : KA 25 D 0659
Ticket number:TMCB93427673
PNR number: 489!19005800##491!19005799##490!19005798~14708138

I have booked 3 seats for 3200rs from Mahalingapur to Bangalore using redBus.in. Seat numbers L13, L14, L15.

Complaint:
This is regarding poor bathroom and food service when stopped for dinner after crossing Hungund at 9:30-10 pm.

I am frequent traveller of VRL busses from Bangalore to Mahalingapur. But this time quality of bathroom is horrible and not at all maintained. There is only one bulb for 3bathrooms, ofwhich only one bathroom is available. And it’s worst for ladies bathroom, they had to be in line to use that one working washrrom. Also the restaurant is not allowing outside food. There is no place to sit and eat our home food. People are sitting on road side and eating food. Is this how you treat your customers ?

VRL is very reputed travel company in India. I expect proper higien conditions for customers from eating food which they get from their homes to using washrooms. We are travelling by paying huge amounts compared to other bus services. We expect better service in this regard. As this is our right.

Please arrange for better hotel during this journey which has better washrooms and food or reimburse my travel expense for this horrible experience.

Hotel name: Hotel Sai Dham.
Please get in touch with me @[protected] for photos and detailed inputs.

Thanks.
Azhar