VRL Travels — Rude behavior of staff

Address:	Pune, Maharashtra, 411005
Website:	vrlbus.in

On 3 of june i booked travels ticket to nagpur from pune. My ticket number is tk6y59358684
And pnr number is 13507365;10444241
I did not receive the bus number thorugh messege. So i called vrl boarding point phone which is [protected]. I asked this person "is the bus has arrived or not. And can u please share the bus number." but he rudely replied, "u must have received the message. Check the message.in 2 min bus is arriving." and disconnect the call. Then i visited boarding point office at wakdewadi where i met the same person. I asked for the bus number but he replied in same manner. He was drunken. And speaking rudely. Take strict action against this person.

I am regular user of vrl bus. But i have never experienced such incident.