VRL Travels — Wasting of passengers time

Dear sir/madam
My bus timing is at 9:45 pm, I am writing this complaint at 10:15 pm already half an delay but still bus is not ready to leave even after all passengers in bus they are only waiting for parcel delivery, to full, this is not the first time every time on this route same problems happens and it just irritate the passengers, kindly request you to take a action and plz sincerely maintain the timing, if this is the case booking vrl buses is completely waste of time and waste of brand name