VRL Travels — Worst experience with VRL travels

This is my worst experience with VRL travels. My dad was travelling from Pune to Shivamogga and Bus number KA41 D1668 journey date 24/11/2021 @16.45.
Bus drive gave stop to have dinner @10.45 P M and there was no stop in between for urine pass also..My dad was senior citizen his age is 65 he was disappointed with your service. You guys don't have commonsense or what? There will be aged people there need to go for urine pass in between at least give 2 to 3 breaks and dinner time is 10.45pm who will have dinner at that time have some curtosy guys, we are not going free of cost, we are paying for you guys and we except good service. I request plz change dinner time to bit earlier and give some breaks in between and more over teach drivers how to talk with passengers..
I am passenger name by Gopinath kamath.