Vu — company not repairing the tv in warranty.

Address:

Pune, Maharashtra

I have purchase a telivision set from reliance digital mall pune belonging to VU company on[protected] with the name of Dinesh Bhad . registered mobile no [protected] model no.VU LED 32D7545 total costed rs 14990. till 7 months it was working properly but before 10 days on date 6 may 2018 suddenly something internally happened to tv and the display was not looking properly so i immediately called reliance digital customer care no and they told us that the enginner will come in 48 hours to our place but 48 hours got passed and no one came to our house we kept trying reliance digital customer care no. everyday they kept telling us that he will come soon on 12 may 2018 on saturday a person came to our house and we asked him to checked the tv first but he told us that he was not a proper company's engineer he is working in RO company and he said i have came to take the tv . the person and his partner were travelling on a two wheeller on the road of our area which are not proper therefore the tv would have got more dammaged.
on that day only after 3-4 hours we called the reliance digital store and the mam tooked a phone then we asked her about the tv then she told us that it was a miner problem in your tv will get repaired soon but after 2 days the mam called us and told us that our tv was physically damaged and asked us to pay 18, 800 rs.
so it is are humble request to you that please repair are tv as soon as possible by warrenty.
Thank You.