Vu Televisions — vu tv (49su131-official android) not playing hdr content properly

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560037

I ordered VU official Android TV from flipkart(https://tinyurl.com/y3urwdm2) on Thu, Oct 11th '18 which got deliever on Fri, Oct 19th '18.
Since Amazon prime and Netflix are not officially supported on this TV, at that time I don't have an external device to test HDR/4K content.
Few months later I bought an Amazon 4K firestick to watch HDR and 4K content on this set.

While playing HDR content I found that TV is not able to played the HDR content properly[See images attached with Netflix logo]. I contacted VU support and registered a complaint for the same.

First technician contacted me during my office hours. Since I am also working I asked him to either come on weekend or come before 10 in the morning or after 6 in the evening. For one week, he always keeps calling me during office hours(around 1PM).
Finally VU closes the complaint without any resolution. I contacted them again and registered a new complain. They assigned new technician and that finally visited to check the problem. He agreed at my place that the picture quality is off and promise to come on Monday(as sunday is off for these guys). On Monday, I receive another message that my complain is closed.

I registered another complain with them and asked them to look into it. I received a call from their technical team. I explained her the issue, she informed me that the issue is with the content. When I inform her that the issue is with all the HDR content on Netflix/Amazon Prime/Youtube, she told me that she will contact me back with the resolution. After some time(around half an hour ), I again receive a message that my complain has been closed.

I registered another complain and then shouted for a technician visit for the problem, they agreed to send the technician. Technician arrived at my place on Saturday. He saw the problem and try to change some settings. After trying for few minutes, he calls his senior which again asked him to change some settings. When he couldn't resolve the issue, he also repeats the same thing, it is the content issue. I asked them if it's the content issue then this content should not come proper in any of the TVs.[At this time, I had already confirmed that there is not problem in my firestick by plugging it into my friends TV(VU iconium 4K) which plays the HDR content fine.] He doesn't have answer to that and keep repeating it's the content issue. I asked him to play the content of his choice and show me that is being played properly, he doesn't have answer to that and keep repeating it's the content issue.

I contacted customer care and they told me that they will talk to technical team about it and will inform me on Next Monday. Since, I am already frustrated with them I told them that I will call you on Tuesday instead of Monday but I need an update. I called them on Tuesday; after talking to 3-4 customer executives and explaining them the issue again and again I hear the same reply that it's the content issue. Finally frustrated with their gimmicks I asked them to provide me this information on the email thread. They promised that I will receive the information on email thread by same day evening.
I didn't get any information for 2 days. I contact them again and again for 4 hours. Every time they keep saying that We will update in half an hour.

Finally, I contact them again and asked them to give their response on the email. Customer care says I am irritating them as I keep calling them. Yet, I have not seen any response from them.

I am not sure if VU even comes unders consumer forum.