W — quality issue - no resolution

Address:delhi, New Delhi, Delhi, 400083
Website:w woman

I had ordered from w online 3 kurtas;
2 of them shrinked[protected]. Everytime

They said we cannot exchange or return since you washed it.. Is the customer fault that the articles shrinked or will the customer get a dream that do not wash because it will shrink.

Cs says why did you wash it.. Thats why we cannot exchange or return.

Cant they understand; issue is of shrinkage which happened after washing

No one responses on email. Not even if written to the ceo. Is this the way to handle a customer

I have all tags n extra buttons
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    Delhi
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