[Resolved] Wakefit — Office chair - aries | |||
I bought this office chair from Wakefit on 2021 july. the screws were lose from the beginning. we had to shift to another location in the meanwhile. I had raised a complaint on 2022 june asking for someone to address this issue but we got to know there was a crack in the backrest. I had in the very same day told about the change of address. They said they will resolve in 24-48 hours. someone called back after my humungous follow-ups on the status. They said the backrest wont be covered under warranty and that i had to pay Rs 600 and i did immediately since i dint want to risk sitting on the broken chair. I was hoping someone will be responsible enough to address this. But again after multiple follow ups, the executive had gone to my old address. i raised again to the customer care people to update their records abt my new address. I am getting a call after few days that my complaint cannot be resolved since i have "moved to another location within the same city". So according to them, once we buy the product we should not move out of the same house. What kind of rule is this.. i had tried to reason out with them. They constantly say the service is not provided in this area. There is a wakefit showroom just 5 mins drive from home. They also say they cannot do this service. There is something fundamentally wrong with this company. I have asked them to finally refund the money since i lost my argument with a bunch o[censored]seless people . I hope i get this money refunded. I dont know how many decades it might take. Was this information helpful? | |||
Aug 22, 2022 Complaint marked as Resolved the number is Team Wakefit
988 3333 123
I have shared my last correspondence here.
Swetha Nagarajan
Sat, Aug 13, 1:44 PM (9 days ago)
to balaji, wakefit
The response from wakefit is very poor that I had never imagined..
I raised this request more than 3 months ago..also updated the customer care about my change of address the day I made my first call.
Made payment for the spare part that broke since it was not covered under warranty, 2 months back.
After 3 months I'm getting a call today that the request cannot be processed since we have "moved to a new house"..
What kind of policy is this? A customer buys a product and they should stay in the same house as a rule? If we shift, we cannot get the product repaired even after making necessary payment for the spare part?
I need an explanation else I'll post it on social media.
The issue needs to be resolved immediately.
Appalling customer service
On Sat, 13 Aug 2022, 1:01 pm wakefit, wrote:
Wakefit Support
Hello,
You recently logged a ticket with a subject of installation issue with us. This e-mail is to advise you of an update to that ticket.
The following comment was added to ticket [wakefit-943716]:
Dear Customer,
Greetings from Wakefit!
We understand you have a concern with regard to the product Wakefit Aries Medium Back Study Chair, about the order number ORDER202107NBtEJV.
As per the telephonic conversation, sorry for the inconvenience caused to you. We have escalated the issue to get it resolved on priority. Once we receive the update we will get back to you.
Please feel free to contact us if you have any queries between 9:30 AM - 7:30 PM Monday to Saturday. We will be happy to help you.
Regards,
Team Wakefit
988 3333 123
If you need to provide us with further information, please reply to this e-mail and keep the subject intact. Alternatively, you can view and update this ticket online by visiting http://api.wakefit.co/helpdesk/view/[email protected].
Regards,
wakefit
[email protected]
This e-mail was sent to you as a user of our support service, in accordance with our privacy policy. Please advise us if you believe you have received this e-mail in error. | |||
 Add a Comment | |||
Post your Comment