Wakefit Complaints & Reviews

I ordered a Dual Comfort Mattress from Wakefit on 18 April and made a payment of ?11, 500. However, the order has still not been delivered. I have contacted customer support multiple times and raised complaints, but there has been no response or resolution so far. This delay and lack of communication are very disappointing. I request immediate action on this matter.

Order No : ORDER202604DONON...

I placed an order for Wakefit Gravita Ergonomic HighBack Office Chair (White and Sea Green) on 28 January 2026 (Order ID: ORDER2026019sWJMu). At the time of purchase, the assured delivery date shown was 08 February 2026. However, the delivery timeline has been repeatedly changed by the company. I was subsequently informed that the product would be delivered on 16 February, then 23 February, and now I have received communication stating delivery...

I purchased a mattress from this brand and initiated a return over a month ago, but till today the return pickup has not been completed. I have followed up multiple times with customer support, but I only receive excuses, delays, or generic responses with no real action.

It is extremely frustrating to keep a bulky mattress at home for weeks with no clarity on when it will be picked up. This shows a complete lack of professionalism...

Waiting fo pickup for refund. Following up since many days. Mailed at wakefit support from [protected]@hotmail.com

Regards vinay
[protected]...

Hi have ordered a sofa set and the promised delivery date was 26th Oct, the product has not been delivered and upon me reaching out to understand that there is a delay in the manufacturing the product and hence now the expected delivery date was moved to 9th Nov, I got a call today from the wakefit folks to say that they delivery date will be further moved and they are not certain about the updated delivery date. While the company takes 100%...

I purchased two products from Wakefit Innovations Pvt Ltd under Order No. ORDER202509EUKQ9r, delivered on 13th September 2025:

Gravita Pro High Back Ergonomic Office Chair – The chair’s seat height adjustment mechanism is defective from the first day. Despite sharing photos/videos as requested, Wakefit closed my ticket by just sending a generic video link without resolving the defect.

Apollo Study Table –...

I am writing to express my continued frustration and disappointment regarding my order [ORDER202507YZ22Ly], which was placed on 09 July 2025 and was scheduled for delivery by 27 July 2025—after being rescheduled twice.

Despite repeated follow-ups via emails and calls to your customer care team, I have not received any status update to date. Each time I’ve reached out, I am assured that I’ll receive an update within 24...

I’m writing to file a complaint against Wakefit regarding my recent order: ORDER202506oubauq.

I purchased a mattress and a mattress protector. Due to comfort issues, I initiated a return request only for the mattress. However, both items were picked up during the return process — even though I did not initiate a return for the mattress protector.

Wakefit processed a refund only for the mattress, and now they’re...

I am writing this complaint against Wakefit India regarding my extremely disappointing and frustrating experience.

I ordered a mattress from Wakefit with an expected delivery window of 10–12 days.

However, it was delivered after almost 3 months, which is unacceptable for any professional company.

Due to dissatisfaction, I initiated a return request.

Since then, for over a month,...

I am writing to you directly due to the lack of response from both the customer support team and any representative from the Wakefit team regarding my recent order. The order was placed on 8th June. and was scheduled to deliver on 17th June.

On the day of the delivery, the delivery personnel called upon reaching my society. After I promptly provided the necessary approvals, he informed me that he had an urgent delivery to attend...

Dear Wakefit Customer Service,

I am writing to express my frustration with the return process for my Wakefit mattress, ordered under the phone number [protected]. Despite multiple attempts to resolve the issue, your delivery partner has consistently refused to pick up the return product from my home. Instead, they have asked me to bring the mattress to their warehouse, which is approximately 20 kilometers away. This is highly...

I am writing to formally lodge a complaint against Wakefit regarding the significant delay in the delivery of my order for a bed, with the order ID ORDER202502Czi4A8.

The actual delivery date was scheduled for 24-February, but it has now been revised to 15-March. This delay has caused considerable inconvenience and loss, as I had planned and arranged my schedule around the expected delivery date. Additionally, please note that...

We placed an order for the Wakefit Taurus Engineered Wood Bed with Storage (7860 inch) / (198.1152.4 cm) on January 6, 2025 with Order ID: ORDER202501HSDVVL. The expected delivery date was February 13, 2025, but the product has still not been delivered.

Despite multiple follow-ups with Wakefit’s customer support, we are only being told that the product is with the logistics partner, but we have no way to contact them. We have raised several complaints, yet there has been no resolution or proper update.

To make matters worse, Wakefit is neither delivering the product nor allowing cancellation and a refund. It has now been a week past the delivery date, and we are left without answers.

@Wakefit, please take immediate action:
✅ Deliver the product at the earliest
✅ If delivery isn’t possible, cancel the order and provide a full refund

I ordered and received 2 Shapesense Orthopedic classic foam mattress on Dec 17th. Return was created on the same day.

But till now items are not picked up, forget about the refund. Every time I drop email or call Customer Care, reply is to wait for 24-48 hours with no other inputs available, the worst Customer care I have come across with no escalation matrix.

Had not expected such a way to deal with customer/returns...

I have ordered Sofa (Belize L Shape Sofa Set (3 Seater + Right Aligned Chaise with Ottoman) from www.https://www.wakefit.co/ and they sent a complete cheap and torn sofa which is not even a good quality sofa as they mentioned on the website.

Now, I have called to their support for return and they are keep playing with me and doing time pass to escape from situation.

They service is completely worst and on the name of brand they are looting the customers completely

Tried to order mattress on Oct 5th so money got deducted from bank side but order didn't get confirmed raised a complaint to Wakefit but executives are communicating with us saying "Issue will resolve within 48 hrs." same everyday . There is no action from them very worst experience they don't even give proper solution and will update the comments in ticket. Today is 9th Oct when I called them today they explained the same thing as mentioned above.
Requested to refund the money.

I am customer of Wakefit Gingham 4 Door Wardrobe with Drawer, Mirror and 1 Hanging Space (Frosty White), order Id: ORDER202409egt1yQ.

I have multiple issues with this order but the one really has become a pain is me following up with Wakefit' s team for a wrong product delivered.

I had ordered white color wardrobe on 9th of September with promised delivery date of 17th September but it was delivered on 25th September with no explanations for late delivery. Then on 1st October the installation person came and found out that part number 3 from all the parts is wrong and does not belong to the wardrobe only. It is of bed and of brown color.

Since that day (Oct 1st) I have been following up with Wakefit' s team for return and next course of action but there has not been any solution provided to me.

I myself have worked in a product firm and know that for every customer issue containment action has to be provided within 48 hours and it's been 8 days team is still creating tickets and tickets, I almost call 2-3 times a day and still awaiting resolution.
My only request here is please take all the parts back, I am in no need of the product. There is a function at my house on 12th October that is the reason I ordered it one month before even knowing the sale would make it for me in less cost and now my parents at home are dealing with dust issues and cleaning of all the parts from the last 15 days.

I sincerely request Wakefit to take it back and help me to clear the mess at my house before the function. I cannot wait more. I am not asking why the delivery was made late, why the product is wrong, just take it back.

Writing this email after such bad experience from
Wakefit team .
I have ordered wakefit dreamer sofa worth rupees 58825 on 1st June my orders id is ORDER202406R7rI7u and cancelled it on 2nd June. Wakefit assured the policy to refund within 5 days . But it’s more than week now refund is still not processed if I reach out to customer they will just repeat only to wait for 24 to 48 hours . From last one week they just keep on repeating only this lines . From last one week I have dropped email and reaching customer care team rapidly but there is no resolution. They told raised an issue with ticket number 1962752. Please resolve my issue .

After doing some research I have came to know this has been experienced by multiple customers. Now this making me very much worried about refund . I have trusted wakefit but after listening to customer care team response and ignorance and delayed in refund it’s worried for me. Please Help me to get the refund as soon as possible . This is huge amount and hard earned money. Please make the wakefit team to process my refund as earliest. After this experience I will definitely not do any shopping with wakefit and suggest everyone the same

I ordered sofa on 12/03/2024 and the scheduled delivery date was 19/03/2024. Even by 18/03/2024 the product was under processing, I called customer care to complain, but they refused to take complain and asked me to wait till 19/03/2024. I called back on 19/03/2024, ticket was raised, I got the new delivery date of 26/03/2024. As the date approached, I called again, and requested call from Case owner who called me informed me that the product...

I bought a sofa from Wakefit which has a design flaw, doesn't have enough support to support he joint. And they took the product for repair but never returned. I had to first chase them for delivery after placing the order and I am now chasing them for returning my product after repair. It is way beyond the SLA committed....

I have ordered a mattress with order number ORDER2023112U7MMo. But on returning the item the company keeps on saying that they didnt recieve the item but the item has been picked up from my end and i shared the pick up receipt with the wakefit.

The issue has been going on for a month now, every time i contact the customer support they repeat the same thing that they are escalating it further please wait for 48 hours.

I had cancelled order from wakefit for order id ORDER2023116rJr7F, product name Wakefit Dreamer L Shape Sofa Set (3 Seater + Left Aligned Chaise), amounting to Rs. 32101.00 sofa and the refund was initiated from there end on 2nd December. I have still not got my amount credited in my bank account.
I have raised issue, called them, email them and only thing they are asking me to do is wait for 24 to 48 hrs.

Please assist.

This is not a right procedure that a person has to beg for their own money.

I have been waiting for 13 days now.

I ordered a matress from wakefit on 7th Oct, 2023 and same was confirmed by Wakefit immediately.
The promised delivery date per Wakefit is 14th Oct, 2023.
On 13th Oct, when I checked the tracking number shared by Wakefit, it showed that the order is still under process and is not dispatched. I immediately called Wakefit customer care and enquired about this. Wakefit customer care representative assured that the product will...

I bought a four door wardrobe from wakefit website. They promised installation at time of delivery but they did not. After repeated follow up after one week when installation guy came he reported hardwares are not delivered and so nothing can be done. They refused to take return for an incomplete delivery and not refunding my money.
They are a fraud company cheating and harrassing customers

I bought an office chair in April 2023 (for 7181 INR) post buying a mattress, beanbag, and a mattress cover. After reading about their good employee policies and in an effort to support local Indian products, I went ahead to buy the chair. Noticed the headrest was broken and backrest wasn't stable after two days o[censored]se. They replaced both.
After about five months of fair use, the chair base broke and I fell down. Tried to call the...

I placed an order on 12th Aug, 2023 for Wakefit Flexagon Trifold Pro Mattress. Paid full payment online. The original delivery date was 15th Aug, 2023. But the order newer delivered. I tried calling and chatting with customer care, but every time they ask 2 day - 3 days of time. And when I call them back they again ask for more time.

I am already finding this difficult and giving me mental stress.

ORDER202308Nh8DaO for Organza 4 door wardrobe
We have been getting calls from 18Aug onwards that material is ready for delivery. Every morning they call asking confirmation for delivery but today is 28th and no delivery till now.

Company looks like a scam

I have ordered mattress on wakefit but it's not delivered yet it seems to be delivered on 16jun23 but status is showing delivered.i have contact with customer support lots of time but I am not getting any proper response from them, it is my worst experience ever I face on wakefit url please provide an update on the same

We bought a bookshelf from wakefit which was delivered on time. They incorrectly updated their system that it was installed.

We have been following up with wakefit for 13 days now to get the product installed but no action has been taken. They keep giving false promises that it will be installed in 24 hours. They have been saying this for the past 13 days. Disappointing service and there is no option to return the product as well

No proper update on delivery even after 5 days after due date.
Literally stealing people's patience