Wakefit Complaints & Reviews

I had placed an order on 30th May (Order ID: OD[protected] and made full payment. The product was never delivered.

Later, I received calls from Wakefit stating delivery would happen by 12–13 June, but it did not. Subsequently, I was asked multiple times to cancel the order due to non-serviceability at my pincode. Despite my refusal, the order was forcefully cancelled on 25th June, and I was incorrectly informed that...

My order number is ORDER202606YdnGvo

I order an officechair on 9 june from these shop as online option. Although staff was nice and respectful. They ask me to wait for 14 days for the delivery of chair and on the site it was showing 25june means 16 days wait. Ok no problem, but today is 25th June and my chair still not arrive it stuck in between hosur(near banglore) from these 16 days and now they extend the delivery date to...

I ordered a Dual Comfort Mattress from Wakefit on 18 April and made a payment of ?11, 500. However, the order has still not been delivered. I have contacted customer support multiple times and raised complaints, but there has been no response or resolution so far. This delay and lack of communication are very disappointing. I request immediate action on this matter.

Order No : ORDER202604DONON...

I placed an order for Wakefit Gravita Ergonomic HighBack Office Chair (White and Sea Green) on 28 January 2026 (Order ID: ORDER2026019sWJMu). At the time of purchase, the assured delivery date shown was 08 February 2026. However, the delivery timeline has been repeatedly changed by the company. I was subsequently informed that the product would be delivered on 16 February, then 23 February, and now I have received communication stating delivery...

I purchased a mattress from this brand and initiated a return over a month ago, but till today the return pickup has not been completed. I have followed up multiple times with customer support, but I only receive excuses, delays, or generic responses with no real action.

It is extremely frustrating to keep a bulky mattress at home for weeks with no clarity on when it will be picked up. This shows a complete lack of professionalism...

Waiting fo pickup for refund. Following up since many days. Mailed at wakefit support from [protected]@hotmail.com

Regards vinay
[protected]...

Hi have ordered a sofa set and the promised delivery date was 26th Oct, the product has not been delivered and upon me reaching out to understand that there is a delay in the manufacturing the product and hence now the expected delivery date was moved to 9th Nov, I got a call today from the wakefit folks to say that they delivery date will be further moved and they are not certain about the updated delivery date. While the company takes 100%...

I purchased two products from Wakefit Innovations Pvt Ltd under Order No. ORDER202509EUKQ9r, delivered on 13th September 2025:

Gravita Pro High Back Ergonomic Office Chair – The chair’s seat height adjustment mechanism is defective from the first day. Despite sharing photos/videos as requested, Wakefit closed my ticket by just sending a generic video link without resolving the defect.

Apollo Study Table –...

I am writing to express my continued frustration and disappointment regarding my order [ORDER202507YZ22Ly], which was placed on 09 July 2025 and was scheduled for delivery by 27 July 2025—after being rescheduled twice.

Despite repeated follow-ups via emails and calls to your customer care team, I have not received any status update to date. Each time I’ve reached out, I am assured that I’ll receive an update within 24...

I’m writing to file a complaint against Wakefit regarding my recent order: ORDER202506oubauq.

I purchased a mattress and a mattress protector. Due to comfort issues, I initiated a return request only for the mattress. However, both items were picked up during the return process — even though I did not initiate a return for the mattress protector.

Wakefit processed a refund only for the mattress, and now they’re...

I am writing this complaint against Wakefit India regarding my extremely disappointing and frustrating experience.

I ordered a mattress from Wakefit with an expected delivery window of 10–12 days.

However, it was delivered after almost 3 months, which is unacceptable for any professional company.

Due to dissatisfaction, I initiated a return request.

Since then, for over a month,...

I am writing to you directly due to the lack of response from both the customer support team and any representative from the Wakefit team regarding my recent order. The order was placed on 8th June. and was scheduled to deliver on 17th June.

On the day of the delivery, the delivery personnel called upon reaching my society. After I promptly provided the necessary approvals, he informed me that he had an urgent delivery to attend...

Dear Wakefit Customer Service,

I am writing to express my frustration with the return process for my Wakefit mattress, ordered under the phone number [protected]. Despite multiple attempts to resolve the issue, your delivery partner has consistently refused to pick up the return product from my home. Instead, they have asked me to bring the mattress to their warehouse, which is approximately 20 kilometers away. This is highly...

I am writing to formally lodge a complaint against Wakefit regarding the significant delay in the delivery of my order for a bed, with the order ID ORDER202502Czi4A8.

The actual delivery date was scheduled for 24-February, but it has now been revised to 15-March. This delay has caused considerable inconvenience and loss, as I had planned and arranged my schedule around the expected delivery date. Additionally, please note that...

I ordered and received 2 Shapesense Orthopedic classic foam mattress on Dec 17th. Return was created on the same day.

But till now items are not picked up, forget about the refund. Every time I drop email or call Customer Care, reply is to wait for 24-48 hours with no other inputs available, the worst Customer care I have come across with no escalation matrix.

Had not expected such a way to deal with customer/returns...

I ordered sofa on 12/03/2024 and the scheduled delivery date was 19/03/2024. Even by 18/03/2024 the product was under processing, I called customer care to complain, but they refused to take complain and asked me to wait till 19/03/2024. I called back on 19/03/2024, ticket was raised, I got the new delivery date of 26/03/2024. As the date approached, I called again, and requested call from Case owner who called me informed me that the product...

I bought a sofa from Wakefit which has a design flaw, doesn't have enough support to support he joint. And they took the product for repair but never returned. I had to first chase them for delivery after placing the order and I am now chasing them for returning my product after repair. It is way beyond the SLA committed....

I ordered a matress from wakefit on 7th Oct, 2023 and same was confirmed by Wakefit immediately.
The promised delivery date per Wakefit is 14th Oct, 2023.
On 13th Oct, when I checked the tracking number shared by Wakefit, it showed that the order is still under process and is not dispatched. I immediately called Wakefit customer care and enquired about this. Wakefit customer care representative assured that the product will...

I bought an office chair in April 2023 (for 7181 INR) post buying a mattress, beanbag, and a mattress cover. After reading about their good employee policies and in an effort to support local Indian products, I went ahead to buy the chair. Noticed the headrest was broken and backrest wasn't stable after two days o[censored]se. They replaced both.
After about five months of fair use, the chair base broke and I fell down. Tried to call the...

I am the most avid shopper on Amazon and I must say that buying a bed from Wakefit was the most regretted purchases I have ever done on Amazon. Not only I completely lost the trust in Wakefit but also decided to take this matter to National Consumer Court. Even after 8 days of purchasing, I haven't received the bed and my payment is stuck.

I ordered this bed on 5th March and the estimated delivery date was between 9-13 March....

I bought the mattress on 31 August 2022 and it got delivered on 4 September 2022. The amazon order id is[protected].
This mattress is said to be an orthopedic mattress which aims to fix your back pain. Well I didn't have any back pain before buying this mattress but now after using the mattress for a month a started suffering from sever lower back pain. I have been to the doctor twice and a physiotherapist and everything diagnosis...

Worst Experience with wakefit. Kindly deliver my product I have been waiting for it for 15 days already because earlier I ordered it from Amazon on 24th September and on 4th I got a message from wakefit that my order is cancelled due to technical issues from Amazon and on calling Amazon team I found out that the order was cancelled by the seller and Wakefit again placed a new order on 4th October and after sharing all the difficulties I am...

I had ordered three kingsize mattress from wakefit online. I placed an order on 31st august 2022 and was expecting to receive it between 1st to 3rd September. Delhivery executive came with 2 matress and said will delivery all three as ordered and there was a mistake from their end and took back the partial order they did. After that no update from wakefit or Delhivery. All this while i have been trying to call them and get an update but was...

I ordered a wakefit sofa from Flipkart, and the delivery date was August 26th, despite the fact that the order was placed in mid-July I waited patiently for the order but I received a very very horrible experience.

The delivery person called me on the 26th of August, took my address, and informed me that he will not be able to deliver my order because my location is very far away and he does not have any other deliveries in...

I bought this office chair from Wakefit on 2021 july. the screws were lose from the beginning. we had to shift to another location in the meanwhile. I had raised a complaint on 2022 june asking for someone to address this issue but we got to know there was a crack in the backrest. I had in the very same day told about the change of address. They said they will resolve in 24-48 hours. someone called back after my humungous follow-ups on the...

I ordered a Mattress from https://www.wakefit.co/ on 6 August 2022

Wakefit Orthopaedic Memory Foam Mattress
(78x48x8 inch) / (198.1 x121.9 x20.3 cm)

The order was out for delivery on 8th August 2022 and I got the message that it will be delivered on that day but I didn't receive the product.
When I called the next day, they told me that there was some issue and it will be delivered the next day...

I'm writing this complaint against Wakefit.co, as they fail to refund my money, which I used to book one Sofa Set on 18-May-2022. The Order number is #ORDER2022057FsCeQ.

Due to their extended delivery time, i.e. proposed delivery on 17-Jun-2022, I cancelled the order on 28-May-2022. As per their cancellation policy, I was supposed to receive my refund amount before 06-Jun-2022, but since then I've been calling them for an...

Horrible resolution and horrible customer care team. I initially ordered their memory foam mattress but that increased my back pain so I asked for refund within the trial period. They pitched and said for my back pain their best product will be HR foam mattress. In starting, using it but my back pain increased. I took multiple physiotherapy sessions but then got quite used to sleep on HR foam mattress. But it's now one year I got product...

I bought a orthopedic memory foam metress 78×72 in jan, 2021 under the policy of 100 days free return policy. the metress was delivered in feb, 2021 l. i made a return request in march, 2021 but still pickup didn't process at thier end. many times i spoke with company representatives many time about that but always says that due to lockdown pickup is not being arranged at our end. i understand that problem and agreed with them. but now a...

I ordered Bed Mattress From this company.
Order #: ORDER202010Ok0AlQ (Delivered on OCT 11. Attached email photo)
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But, The issue with the Order was: My Mattress was delivered in the Wrong Size. I raised it and was asked to wait for a week as it might take a week time to adjust to the original size and after a week it was still the same issue
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I complained again and then They offered...