Wakefit Complaints & Reviews

I purchased two products from Wakefit Innovations Pvt Ltd under Order No. ORDER202509EUKQ9r, delivered on 13th September 2025:

Gravita Pro High Back Ergonomic Office Chair – The chair’s seat height adjustment mechanism is defective from the first day. Despite sharing photos/videos as requested, Wakefit closed my ticket by just sending a generic video link without resolving the defect.

Apollo Study Table –...

I am writing to express my continued frustration and disappointment regarding my order [ORDER202507YZ22Ly], which was placed on 09 July 2025 and was scheduled for delivery by 27 July 2025—after being rescheduled twice.

Despite repeated follow-ups via emails and calls to your customer care team, I have not received any status update to date. Each time I’ve reached out, I am assured that I’ll receive an update within 24...

I am writing to you directly due to the lack of response from both the customer support team and any representative from the Wakefit team regarding my recent order. The order was placed on 8th June. and was scheduled to deliver on 17th June.

On the day of the delivery, the delivery personnel called upon reaching my society. After I promptly provided the necessary approvals, he informed me that he had an urgent delivery to attend...

Dear Wakefit Customer Service,

I am writing to express my frustration with the return process for my Wakefit mattress, ordered under the phone number [protected]. Despite multiple attempts to resolve the issue, your delivery partner has consistently refused to pick up the return product from my home. Instead, they have asked me to bring the mattress to their warehouse, which is approximately 20 kilometers away. This is highly...

I am writing to formally lodge a complaint against Wakefit regarding the significant delay in the delivery of my order for a bed, with the order ID ORDER202502Czi4A8.

The actual delivery date was scheduled for 24-February, but it has now been revised to 15-March. This delay has caused considerable inconvenience and loss, as I had planned and arranged my schedule around the expected delivery date. Additionally, please note that...

I ordered and received 2 Shapesense Orthopedic classic foam mattress on Dec 17th. Return was created on the same day.

But till now items are not picked up, forget about the refund. Every time I drop email or call Customer Care, reply is to wait for 24-48 hours with no other inputs available, the worst Customer care I have come across with no escalation matrix.

Had not expected such a way to deal with customer/returns...

I have ordered Sofa (Belize L Shape Sofa Set (3 Seater + Right Aligned Chaise with Ottoman) from www.https://www.wakefit.co/ and they sent a complete cheap and torn sofa which is not even a good quality sofa as they mentioned on the website.

Now, I have called to their support for return and they are keep playing with me and doing time pass to escape from situation.

They service is completely worst and on the name of brand they are looting the customers completely

Writing this email after such bad experience from
Wakefit team .
I have ordered wakefit dreamer sofa worth rupees 58825 on 1st June my orders id is ORDER202406R7rI7u and cancelled it on 2nd June. Wakefit assured the policy to refund within 5 days . But it’s more than week now refund is still not processed if I reach out to customer they will just repeat only to wait for 24 to 48 hours . From last one week they just keep on...

I ordered sofa on 12/03/2024 and the scheduled delivery date was 19/03/2024. Even by 18/03/2024 the product was under processing, I called customer care to complain, but they refused to take complain and asked me to wait till 19/03/2024. I called back on 19/03/2024, ticket was raised, I got the new delivery date of 26/03/2024. As the date approached, I called again, and requested call from Case owner who called me informed me that the product...

I bought a sofa from Wakefit which has a design flaw, doesn't have enough support to support he joint. And they took the product for repair but never returned. I had to first chase them for delivery after placing the order and I am now chasing them for returning my product after repair. It is way beyond the SLA committed....

I have ordered a mattress with order number ORDER2023112U7MMo. But on returning the item the company keeps on saying that they didnt recieve the item but the item has been picked up from my end and i shared the pick up receipt with the wakefit.

The issue has been going on for a month now, every time i contact the customer support they repeat the same thing that they are escalating it further please wait for 48 hours.

I had cancelled order from wakefit for order id ORDER2023116rJr7F, product name Wakefit Dreamer L Shape Sofa Set (3 Seater + Left Aligned Chaise), amounting to Rs. 32101.00 sofa and the refund was initiated from there end on 2nd December. I have still not got my amount credited in my bank account.
I have raised issue, called them, email them and only thing they are asking me to do is wait for 24 to 48 hrs.

Please assist.

This is not a right procedure that a person has to beg for their own money.

I have been waiting for 13 days now.

I ordered a matress from wakefit on 7th Oct, 2023 and same was confirmed by Wakefit immediately.
The promised delivery date per Wakefit is 14th Oct, 2023.
On 13th Oct, when I checked the tracking number shared by Wakefit, it showed that the order is still under process and is not dispatched. I immediately called Wakefit customer care and enquired about this. Wakefit customer care representative assured that the product will...

I bought a four door wardrobe from wakefit website. They promised installation at time of delivery but they did not. After repeated follow up after one week when installation guy came he reported hardwares are not delivered and so nothing can be done. They refused to take return for an incomplete delivery and not refunding my money.
They are a fraud company cheating and harrassing customers

I bought an office chair in April 2023 (for 7181 INR) post buying a mattress, beanbag, and a mattress cover. After reading about their good employee policies and in an effort to support local Indian products, I went ahead to buy the chair. Noticed the headrest was broken and backrest wasn't stable after two days o[censored]se. They replaced both.
After about five months of fair use, the chair base broke and I fell down. Tried to call the...

I placed an order on 12th Aug, 2023 for Wakefit Flexagon Trifold Pro Mattress. Paid full payment online. The original delivery date was 15th Aug, 2023. But the order newer delivered. I tried calling and chatting with customer care, but every time they ask 2 day - 3 days of time. And when I call them back they again ask for more time.

I am already finding this difficult and giving me mental stress.

ORDER202308Nh8DaO for Organza 4 door wardrobe
We have been getting calls from 18Aug onwards that material is ready for delivery. Every morning they call asking confirmation for delivery but today is 28th and no delivery till now.

Company looks like a scam

I have ordered mattress on wakefit but it's not delivered yet it seems to be delivered on 16jun23 but status is showing delivered.i have contact with customer support lots of time but I am not getting any proper response from them, it is my worst experience ever I face on wakefit url please provide an update on the same...

We bought a bookshelf from wakefit which was delivered on time. They incorrectly updated their system that it was installed.

We have been following up with wakefit for 13 days now to get the product installed but no action has been taken. They keep giving false promises that it will be installed in 24 hours. They have been saying this for the past 13 days. Disappointing service and there is no option to return the product as well

No proper update on delivery even after 5 days after due date.
Literally stealing people's patience

Ordered two Wadrobes on 31.03.2023
Delivery Date still in portal 10.04.2023
Today date 14.04.2023
After repeated phone call no responsible answer for and problem not solved
Even refund shall take 5-7 working days. But I paid in full at time of order.
Need product or my payment immediately.

Be prepared to wait for 30 days minimum from the date of placing order to the installation. Very unprofessional team. The carpenters are master manipulators. They intentionally call on sundays knowing that in gated community they do not allow any interior work and inform that they like to come today. Even though noise will be less, they exaggarate saying that noise will be more so that we will cancel that day. They will say they will come next day. But when you call the next day, they will not pick the call. If they pick up, they will ask to call customer care and say not in their list for that day. Master manipulators.

Pathetic customer care team who do not have any control over carpenters or scheduling team. All they say is "escalation". Thats all. Everytime. Its better you visit your nearest brick and mortar furniture store and place an order. Peace of mind and you will have the furniture delivered and ready to use in 1 or 2 days max.

I have Ordered a Wakefit water proof mattress protector Gray Dimentions: 78*72 inch on 13th March 2023

But they did a fake delivery meaning they marked delivered without delivering the product on 16th March

I reached out to customer multiple times and there is no response from them
And no action has been taken from their end

I asked them to cancel and refund or reorder the product from their end as option is not available for customer but no use

Now they completely stopped responding

I wanted to complaint on this because it's a waste of time and money for me

Product quality is not upto the mark as it is advertised, Moreover the 10/100 days replacement or refund is a trap. I have requested for replacement/return on 6-Dec'22 just after a day of delivery which is still not picked till today ie 20th, have called customer care several times and mailed with pic and video of sofa, the CC people simply closed the ticket with saying product quality is like that only.during this period no one have come to check or pick this up yet, I am still waiting for some one to come and pick this up.

1. Hole in fabric is not considered as defect.
2. Huge gap between arm rest seater where remote, toys can get stuck into it is not considered as defect.
3. Incorrect information on website is not considered as mistake from wakefit.
4. Stitching threads is coming out and no proper stitching is not considered as defect.

Wakefit customer support accepted it as defect and following it up with us from long time.

Today supervisor was called and telling it's already rectified. He was not even in position to listen my words and cut my call

I am the most avid shopper on Amazon and I must say that buying a bed from Wakefit was the most regretted purchases I have ever done on Amazon. Not only I completely lost the trust in Wakefit but also decided to take this matter to National Consumer Court. Even after 8 days of purchasing, I haven't received the bed and my payment is stuck.

I ordered this bed on 5th March and the estimated delivery date was between 9-13 March....

Within six months o[censored]sing it's started shaking. We did an replacement but still same issue again. Very bad quality.

We booked 2 sofa set from wakefit, bangalore physical store on 14th of Jan 2023 when we were told, unofficially it gets delivered within 10 days but officially it shall be delivered by 28th of Jan 2023.

1. We started calling them from 24th jan 2023 to find out about the sofa; when we were constantly told, it would reach by 28th as mentioned and they can not help in this matter. There was no update in their website as well to track the order.

2. When I reached them out on 28th Jan they told, it will take another 1 week. I raised a request to share me everything on the mail, why a consumer has to pay upfront and wait until delivery only to realise at the end that it will not be achieved.

3. I got the first product on 31st Jan 2023 after getting on call with their escalation team for almost an hour on daily basis.

4. Over all the calls I was very polite and honest, the recording can be pulled from wakefit. I was not getting personal; always asked why as a consumer I have to go through all this and they dont even acknowledge the opportunity cost involved for the time given by the consumer.

5. I asked them for a compensation and the best they were offering me for the loss of time and value of the product was 4% of the product value worth of coupon. After all this agony they were expecting a customer to come back to wakefit.

6. Worst amongst all was they are constantly bombarding me with emails/ sms/ Whatsapp messages regarding the feedback of the product that I never received.

7. Post raising all this concern they told by feb 14th 2023 I will definitely receive the product.

8. Now after all this, they have again updated the date on the tracker as 1st march 2023. They started calling on my alternate number (friend's number) and simply explain the delay.

9. I requested them for a call back from their manager, which they denied right away. As a consumer I feel I am being cheated. They kept me in the dark always. The value of money that I have spent via credit card, I am paying EMI without the product above that the pain and the agony to constantly reach out to them.

10. No update from their end happened ever. Diana, Dinesh and Ebin are the representatives that I inteacted with and shared my share of pain. Everytime they give a computer generated kind of a response.

11. Their emailid/ contact details: wakefit
Phone number: +[protected]

Queue: wakefit
Submitted On Wed, 18 Jan 2023 16:54:02 +0530 (2 weeks, 1 day ago)
Submitter E-Mail magesh.[protected]@gmail.com
Priority 3. Normal
Follow-Ups
Follow Up by [protected]@wakefit.co 1 week, 4 days ago
Dear Customer,

Greetings from Wakefit!

We completely understand your concern regarding the pickup of the product Wakefit Orthopaedic Memory Foam Mattress (75x48x6 inch), against the order number ORDER202301s2s23R. Apologize for the inconvenience caused to you.

We tried calling you on [protected] but were unable to connect. We are looking into the issue highlighted by you and the same will be resolved at the earliest. Hence, we got an update from the team that the product will be picked up pn or before 28 Jan 2023. We request you to kindly wait till the given dat.

Your patience and co-operation in this regard is highly appreciated.

Please reply to this ticket or feel free to contact us, we are here to help you every day between 9:30 AM to 7:30 PM.

Regards,
Team Wakefit
www.wakefit.co
Changed Status from In Progress to Follow Up.
Changed Due on from[protected]:59:59+00:00 to[protected]:59:59+00:00.
Comment by [protected]@wakefit.co 5 days, 1 hour ago
Dear Customer,

Greetings from Wakefit!

We completely understand your concern regarding the pickup of the product Wakefit Orthopaedic Memory Foam Mattress (75x48x6 inch), against the order number ORDER202301s2s23R. Apologize for the inconvenience caused to you.

As per the telephone confirmation, the return pickup is delayed due to some logistical issues, we are really sorry for the issues faced, we will be highlighting the same to concerned team to pickup the product at the earliest and we will keep you posted once we get an update, we require 24-48 hours to get an update.

Your patience and cooperation in this regard are highly appreciated.

Please reply to this ticket or feel free to contact us, we are here to help you every day between 9:30 AM to 7:30 PM.

Regards,
Team Wakefit
www.wakefit.co
Changed Due on from[protected]:59:59+00:00 to[protected]:59:59+00:00.
Follow Up by [protected]@wakefit.co 4 days, 20 hours ago
Dear Customer,

Greetings from Wakefit!

We completely understand your concern regarding the pickup of the product Wakefit Orthopaedic Memory Foam Mattress (75x48x6 inch), against the order number ORDER202301s2s23R. Apologize for the inconvenience caused to you.

As per the telephone confirmation, the return pickup is delayed due to some logistical issues, we got an update the product will be picked up on 30 Jan, 2023. Requesting you to kindly wait till the same.

Your patience and cooperation in this regard are highly appreciated.

Please reply to this ticket or feel free to contact us, we are here to help you every day between 9:30 AM to 7:30 PM.

Regards,
Team Wakefit
www.wakefit.co
Changed Status from In Progress to Follow Up.
Changed Due on from[protected]:59:59+00:00 to[protected]:59:59+00:00.
Comment by [protected]@wakefit.co 3 days, 4 hours ago
Dear Customer,

Greetings from Wakefit!

We completely understand your concern regarding the pickup of the product Wakefit Orthopaedic Memory Foam Mattress (75x48x6 inch), against order number ORDER202301s2s23R. Apologize for the inconvenience caused to you.

As per the telephone confirmation, the return pickup is delayed due to some logistical issues, as you stated you need the return pickup today before 4 pm, we are now escalating this issue to the concerned team on a priority basis. Requesting you to kindly wait till the same if not kindly we request you to allow 24 to 48 hours of time to get an update from the concerned team and the return pick will happen in the specified timeframe.

Your patience and cooperation in this regard are highly appreciated.

Please reply to this ticket or feel free to contact us, we are here to help you every day between 9:30 AM to 7:30 PM.

Regards,
Team Wakefit
www.wakefit.co
Changed Due on from[protected]:59:59+00:00 to[protected]:59:59+00:00.
Comment by [protected]@wakefit.co an hour ago
Dear Customer,

Greetings from Wakefit!

This email is regarding your product Wakefit Orthopaedic Memory Foam Mattress (75x48x6 inch), pertaining to order number ORDER202301s2s23R.

Please consider this email as a token of our apology for not being able to meet the high standards we've set for our customers.

We tried calling you on your registered mobile number but were unable to connect. The purpose of the call was to seek more time to get an update however our team is already working on this issue.

Your order is being looked into on high priority as you read through this email.

A team member from Wakefit will reach out to you in the next 24 - 48 hours with the latest update on your order.

Thank you for your patience and understanding.

However, you can always reply to this ticket or feel free to contact us, we are here to help you every day between 9:30 AM to 7:30 PM.

Regards,
Team Wakefit
www.wakefit.co
+[protected]
Changed Due on from[protected]:59:59+00:00 to[protected]:59:59+00:00.Dear Team Wakefit,
This is to once again remind you regarding the return pick up. I am also attaching the communications sent by you.

Your commitment to your work and work ethic is worst to the point of embarrassment to yourself and your establishment.

Your promises are empty and do not mean a hoot ( it amounts to deceiving and total rubbish).

Your professionally sounding words are meaningless jargon.

You have been apologizing for most of the time, and I feel you have a separate department for procrastinating an issue.

You like to prolong your issues by escalating and re-escalating and re escalating and need 24hrs to 48 hrs per escalation even after a delay of 20 days.

You blame the Logistics team. Your third-party vendor, even the customer.

Your customer care department does not care for this kind of insulting behavior. Does anyone even take proper responsibility to solve an issue that has been pending for 20-plus days?

25 days to solve an issue that has escalated several times, No clue of what is happening no coordination with either your logistics team and the third-party vendor. Empty promises empty words such as immediate action, sincerely, regret, sorry, and apology.

I PITY YOU.

I had ordered Napper Sofa on 14th Feb 2021(Order ID: ORDER202102jiMIXz). One of the seat cushion is depressed since last September 2022. I had raised ticket[protected] in Wakefit website for seat cushion replacement since the product was under warranty. I even sent video and images clearly showing the part where cushion is depressed. But the customer service team always found a way to reject the sent video and kept on calling to send videos again.

Bought chair and it’s broken within 5 months. Raised warranty replacement and they confirmed it will replaced and daily sending mails saying it will be done! but it didn’t happen yet as it’s been 1 month. They confirm replacement has been done without doing it, and again I need to reopen ticket! They say carpenter will visit today and no one will come.
Such a worsr support I have ever seen