[Resolved]  LG Electronics India Limited — Manufacturing Defect with Newly Purchased Washing Machine. Need Warranty Replacement.

Address:

Hyderabad, Andhra Pradesh

I have recently purchased a Fully Automatic, Top Load washing machine Model: T80CME21P (Serial # 306NWPL027832) on 11-Aug-2013 from Bajaj Electronics, Hyderabad. The machine has developed a fault with its Gearbox and Clutch Assembly just after 20 days of purchase. The spin operation of the drum is causing a loud screeching noise even if the machine is operated without any load. I had raised a service issue for this (Ref: RNA[protected] on 8-Sep-2013 and the machine has been inspected by an LG Technician and also by a person from LG Technical Support. Both technicians confirmed this to be a fault of the Clutch/Gear Assembly. Since the unit is less than 1 month old with a confirmed problem with the Gear Box/Clutch Assembly, I want to get a FULL REPLACEMENT of the faulty machine with a new one on PRIORITY. I do not want LG to service/replace any parts which themselves will actually make the entire system more unreliable. You are requested to process this replacement claim on priority and revert with a confirmation. I tried contacting the LG-Customer Care Officer (Ms. Rajitha) on the cell number provided by Customer Support but all my calls went un-answered. -Ashish Mathur.