Wave Cinemas — complaint against the male staff of waves movie hall - kaushambi

Address:	201010
Website:	www.wavecinemas.com

Dear sir/ madam,

This a complaint against the floor male staff of waves movie hall - kaushambi. I had purchased 2 movie tickets for the movie uri, dated 17th feb, time 7pm. As i entered the security check, i diligently allowed the lady staff present there to check my purse, she screamed "you have guthkha in your bag", i politely told her i do not have gutkha and let her check my bag again and told her these are my medicines and let me enter the audi. There was a male ground staff present there, outside the audi, he then misbehaved with me and used abusive language towards me. I said i would take this up and complaint against him and entered the audi as i was already late for the movie. After a few minutes, he entered the movie hall and threatened/shouted at me of dire consequences if i complaint against him, using abusive language towards me and stood infront of me hindering me to watch the movie. I humbly told him several times i have paid for the movie tickets and he should allow me to watch the movie peacefully, as i am not carrying any guthka and he may check me and my bag again. I also went ahead and humbly told him, if he has any confusion, he can speak to me during the interval and allow me to watch the movie peacefully. But he did not listen.
He repeatedly came in and did the same thing couple of times and molested and humiliated me in front of so many people inside the hall. I felt humiliated. Then i told him, he cannot harass a lady in this way, and defame me in front of the other patrons present in the hall. On that he started shouting and abusing me again, stating i am trying to take the advantage of a lady. My 12 year son was with me, he got scared and traumatised at his acts. Finding no other way i told him i would call the cops for my safety. Hearing that he threatened me to come outside the movie hall and said "come out of the hall else tujhe ghasit ke bahar le jaunga". He was behaving like a goon. I called the 100 no. A few times but unfortunately the phone did not connect. Seeing that he started taking my picture and when i opposed, he twisted my wrist and injured my left hand and broke my nails, trying to show his muscle power. When i raised a hue and cry and asked his name he did not reply, then i tried taking his picture, he then threw my phone and fled.
I had bought the movie ticket to watch the movie and have some entertainment time for me and my son. My son is still traumatised because of the unacceptable / demeaning behaviour of the male staff. I continued to watch the movie, without giving in to his heenious acts, as i wanted to give confidence to my traumatised son and stand tall as a strong mother fighting against injustice, infront of my son. The male staff should apologise to me for his demeaning acts and should be dismissed from his services by waves.

Moreover during the interval, i went ahead to the counter and politely asked for the complaint register where i can complaint against the male staff, knowing his faults, he did not come infront of me, but sent a one pager feedback sheet via one of the staff who was serving the snacks at the counter. If it was actually my fault he should have come forward and checked again. Again feedback form provided to me neither had any continuation no. Nor any complaint no. It was very evident, it was no point giving the feedback in that sheet as it cannot be checked or no record would be found and it would not go to the waves concerned authority for justice towards me.

I request the waves authority to take strict action against the male staff and he should write an apology letter to me because of his unacceptable acts towards a lady. If strict action is not taken for these kind of demeaning acts by the male staff and if this continues, ladies would not feel safe to go to the movie hall alone with children.

If strict action is not taken and if i do not receive an apology letter from the male staff within 48 hours, i would be bound to take up the complaint with the competent authority available under the indian law for getting justice.

Being humiliated
Sharmistha