Wellness Forever — Delaying refund

Website:webstore.wellnessforever.in

I tried placing order on Aug 7th through their app, and made payment for the same. However after the amount got debited, it was found the order did not get placed. I contacted them and I was assured it shall be refunded within 7 days and now it's been more than 2 weeks still the refund is not initiated. Whenever I try contacting them I get excuses like refund team not available, technical glitch, etc.

Also they do not inform if any issues upfrontly even after I put several mails. Only after I call they give above mentioned excuses.
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