I ordered a medicine, some grocery and healthcare items from Wellness Forever on Sunday, October 11, 2020 morning. The delivery time was shown to be the same day early evening. I paid the money while ordering. The following incidents took place since then:
1) First, I received a call to confirm my address and the items ordered. On asking, they mentioned that the order would be delivered within six hours, which matched the delivery time mentioned on the website.
2) Second, I received another call mentioning that one healthcare item was not available with them and they can provide the same item of a different brand. I agreed to it. It was mentioned that: (i) the available items would be delivered on the same day from a nearby store, (ii) the amount paid for the unavailable item would be refunded, and (iii) the replacement item would be delivered after a few days with cash on delivery.
3) Third, my order details were updated as two separate orders: (i) all that were supposed to be delivered by a nearby store on the same day and (ii) the replacement item which would come by courier. Interestingly, I did receive a message for the amount that I have to pay, but no message mentioning about the refund.
4) Fourth, it is about two hours past the delivery time. No communication received from the store. When I called the helpline number, they said three things: (i) the delivery time is only approximate and they can only ensure that they will try to deliver the order, (ii) they cannot help in any way but to check the status of the order, and (iii) they have many customers to serve.
I have a very simple question to the store: how can you provide an approximate delivery time without mentioning the word "approximate" and what does an "approximate delivery time" mean when an order contains medicine? Is that not an essential item?
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