Wellness Forever — Received a Fake product through website

I ordered the Imported Giovanni Hair gel. I always buy this product from Amazon so I know the quality. The one I ordered from Wellness Forever was fake because
1. It was the consistency of water and
2. It had zero hold.
The real product is a thick gel consistency with strong hold. What was shocking also was that I could not return or submit a complaint on their website where I purchased the product because the contact form didnt work. Not to be trusted. Very disappointed.