West Bengal State Electricity Distribution Company [WBSEDCL] — amount deducted from a/c but payment status showing failure

Address:

743426

I payment an electric bill on dated 03/07/2018, time 09:15:58. My consumer id[protected], amount rs. 310.93 deducted from my ubi bank a/c, but wbsedcl says payment status failure. Why ?
wbsedcl server is a fraud server ?
when amount deducted from my a/c wbsedcl showing - reconciliation pendind, receive amount rs. 310.93, date - 03/07/2018 06:15:58 then after 2 days why showing failure ?

immediately do it payment status is success otherwise my amount refund to ubi bank a/c. My a/c details are given below :

bank name - united bank of india
branch - basirhat
a/c number[protected]
amount deducted : 310.93
date and time - 03/07/2018 09:15:58
transaction description : prcr/[protected]/[protected]/west bengal
transaction mobile no. [protected]
transaction e-mail id : snjb.[protected]@gmail.Com

wbsedcl is not fraud so, please solve this problem