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No reaction from WBSEDCL yet. I have tried following all the grievance escalation hierarchy as mentioned in https://www.wbsedcl.in/irj/go/km/docs/internet/new_website/Grievance_Redressal_f...⇄ None of them responded including Principal Grievance Redressal Officer (Sri Sanjoy Kumar Bhunia). The funny part is, the ombudsman's email id mentioned in the above site ([protected]@gmail.com) is non-existent. It is truly a surprise how unprofessional a service provider can be.
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