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West Bengal State Electricity Distribution Company [WBSEDCL] Complaints & Reviews

www.wbsedcl.in
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Updated: May 29, 2026
Complaints 1387
Resolved
239
Unresolved
1148
So far, so good. West Bengal State Electricity Distribution Company [WBSEDCL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope West Bengal State Electricity Distribution Company [WBSEDCL] will keep up the work and continue to help more customers with their concerns even better 🤝
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West Bengal State Electricity Distribution Company [WBSEDCL]

West Bengal State Electricity Distribution Company [WBSEDCL] reviews & complaints page 2

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S
Shankar dinda
Jun 8, 2020
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Cable fault

Panchanan dinda
Con i'd[protected]
Inst no 7189387
Meter no 1195339
My problem is the cable is fault. Need new cable connection.
My contact address [protected]...
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Uttam Bhupenchandra Das
Apr 27, 2020
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no meter reading

Last 10 months my house is empty and nobody living in my house and regularly we have received minimum charges of rs.84/- but for this month received mismatch bill. My present meter reading is 192.
As per bill meter reading claim is 347 and for your information no body visit my home for checking the meter and without checking send the mismatch bill.
Regarding the issue complaint registered in https://www.wbsedcl.in portal on...
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K
Kaushik077
from Mumbai, Maharashtra
Feb 25, 2020
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bill payment wbsedcl

Address: Howrah, West Bengal, 711114

Paid the electricity bill on 24th feb by scanning the electricity bill through the paytm and the transaction was successful. But in the website it is still showing that my bill is pending. But the money has got debited from my account. Please help me out with this. Is it because of late updation and it will show after sometimes that my bill is paid?...
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S
sudip bose
from Chennai, Tamil Nadu
Jan 18, 2020
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request for complaint resolution of new connection pending from 6 months

Address: Sulata Apt RGM 1571/12, Rajarhat Rd Nr Arati Cenema , kolkata59, 700059

Dear sir and madam,

We submitted application no.-[protected] for getting new connection for our newly build apartment consisting of 20 flat then quotation no.- [protected]/quot/03 was provided on 25.7.19 of all most rs.12 lakh & we paid on 14.8.19 with receipt[protected] &[protected]. Since then having very bad struggle following up with local office many time for getting new connecting but they don't provide new connection...
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pralay kundu
Jan 9, 2020
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compounding bill not payment for ketugram ccc wbsedcl

Address: Kandra- purba BARDHAMAN, 713129
Website: Wbsedcl

Dear
Sir-আমি প্রলয় কুন্ডু, পিতা (Late)শুভঙ্কর কুন্ডু, কান্দরা গ্রামের বাসিন্দা con id[protected]
গত 25/07/2018 তারিখে একটি কেস (Ketugram ccc wbsedcl no 183/18)দেন এবং 36440.00 টাকা জরিমানা করে এই 36440.00 টাকা গত 07/08/2018 তারিখে...
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M
MintuMandal
from Bahula, West Bengal
Oct 13, 2019
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wrong meter reading taken by meter reader and high bill

Address: Chandrapur, Maharashtra, 713202

My name shyama pada mondal, my consumer id is[protected], at 29/8/2019 someone came to take the meter reading in my house from wbsedcl, and he taken the wrong reading (6880, while the actual reading was 5802, and after i request him to rechecked he realise his mistake and said that he taken the wrong reading, the original true reading was 5802. After that he take the bill and said that he will give a new bill after 3 days with correction,...
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D
dechen bhutia
from Bankura, West Bengal
Aug 27, 2019
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unable to trace installation number / type

Address: Darjeeling, West Bengal, 734008

Where do i find the installation number or installation type. I couldn’t find in the electricity bill so i tried to get myself registered online and the wbsedcl website still ask for installation number so i m not able to register myself online too. I really need to know my installation number or type for various other purposes too. Kindly guide me asap....
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K
Kaushik077
from Mumbai, Maharashtra
Aug 26, 2019
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money deducted but bill not get paid

Address: Howrah, West Bengal, 711114

Today 26th august i had tried to pay by wbsedcl electricity bill through wbsedcl.in. I chose the quick pay option and then after entering all my information, i opted for billdesk option. And then i chose the upi option and entered my google pay upi id. I got a notification from the app to pay the money. I did so and waited after coming back to the website. After sometime i saw a writing amount not get paid...
I went back to my google...
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R
ranajit1988
from Kolkata, West Bengal
Jan 10, 2018
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not able to login and navigate user account

Website: www.wbsedcl.in

Hi
I am not able to login as consumer in www.wbsedcl.in with my login credential. When i am giving credential, its always navigating to only one page with error message: "no portal roles are assigned for this user. If this problem persists, contact your system administrator."

I tried to contact the 24x7 helpline of this company. But they are not able to solve the problem.

I need to pay my bills immediately...
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J
Jagdulal
from Ranaghat, West Bengal
Dec 30, 2017
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hooking and stealing

Address: 741247

Ami prottek din hook lagiye current churi kori, parle ja korar koris. Ami hook lagiye choper dokan chalai. Payradanga, gramer naam: ukilnara dakshinpara, naba nabarun sangher kache ami prottek din sondhyar somoy sare 6 ta theke dokan di ebong hook lagiye bulb jalai. Ami b j p r supporter ebong cadre, amake ke badha debe? Je badha debe ami tar gala kete phele debo. Ja korar ta kore nis. Ami choper stall lagai thik naba nabarun sangher samne...
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N
Nidhi 1111
from Kolkata, West Bengal
Sep 9, 2017
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electricity bills

Address: Kolkata, West Bengal, 743166

I am a resident of gouripore, near naihati, 24 parganas both.

I want to bring to light that we receive 3 month's bill at one time.

However, these bills are advance bills. So today i received a bill for the months of september, october and november.

Now the reading of september or august has been assumed to be the reading for the next two months. So i have to pay more money for the coming 2 months,...
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A
Aparna lahiri
from Kolkata, West Bengal
May 5, 2017
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Change of tariff class of the consumer id - 501360486, installation no. 19236002, from a (Cd-r) to domestic rural a (Dm-r).

Address: 712102
Website: www.consumercomplaints.in/new_complaint

I was given a new connection in my residence at amarpur, chinsura, sugandhya, hooghly on[protected]. But surprisingly when i received my first bill, dated[protected] from wbsedcl i’ve seen that by mistake my connection was enlisted on the bill as a rural - commercial a (Cm-r) and charged accordingly in commercial rates. Though already i had paid the amount (Rs.370 for 25 units) on[protected] but i astonished how it may be. I also paid installation...
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A
apurbabiswas
Apr 29, 2017
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Regarding online link gateway from usa

Address: Kolkata, West Bengal, 743248
Website: WBSEDCL

Dear Sir,
I'm writing of matter which I'm facing from past few weeks. Currently, I'm unable to open your official link(http://www.wbsedcl.in/) from USA. I live in USA for H1-B working purpose and I had continue paid my past utility bill of Indian home through online. Recently link does not work or it may issue of gate-way pass. Please suggest me how to pay my utility bill. My consumer ID:[protected]. Thank Apurba...
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M
Mimikar
from Kolkata, West Bengal
Mar 31, 2017
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Load shedding

Address: 713331

I want complain against load shedding in our area. I am residing in Chittaranjan. S.P.North is the area. It's a daily habit of our area electric office to do load shedding without any reason & at any time of day for a long hour & its occur more than 2/3 times in a day. We made so many complaints against this but there is no change. It's very much difficult to stay without current in this scorching hot weather.
So I would like to request...
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P
Prasanna Jash
from Kolkata, West Bengal
Dec 18, 2016
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Not getting connection

Address: 713103

I have applied for new connection under Burdwan -III CCC-3518108 on 08.11.16 I have also paid Rs. 15, 466.00 quotation amount on the same day. But unfortunately I have not get the new connection till date. Where as WBSEDCL has assured that within 15 working days new connection will be provided. From the date of applications 40 days has already been passed. Now can I asked after submitted of all documents and paid the amount why I have not...
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S
subhojitmukherjee
from Silapathar, Assam
Oct 16, 2015
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Online payment debited but not showing as paid and still not credited on my a/c

Address: 741126
Website: www.wbsedcl.in

Hello, This is horrible that there is no online support for WBSEDCL. Zonal customer care asking to talk to local electric supply because they have no information about the online. So who is responsible for this? I made 2 transaction to pay my two different bills for different consumer ID[protected] and[protected] and the amount were INR 999 and INR 1798 respectively on 7th October. Bank is showing debited but on the WBSEDCL portal not...
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B
Bapanpinki
from Delhi, Delhi
Sep 29, 2014
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Resolved

Fault Repairing Charge

Address: Hooghly, West Bengal

Dear Sir /Madam, first of all congratulate you for improvemt in your connection and service. But I have a small query and complain. I register a docket (docket no.[protected] due to power failure only in our house in our locality on 29th September, 2014 at around 2:30 pm. The servicing persons came at around 5 pm. They checked the connection and suggested to change the complete wire that connected our house meter from street pole and they...
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S
smsharma
from Kolkata, West Bengal
Sep 8, 2014
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Refund of quotation Amount Rs 859/- Paid against application No 1002147321

Address: Kolkata, West Bengal

Dear Sir Under consumer ID No[protected] undersign being applied for fresh connection at New Town, Balaka Abasan of action Area-1, Kolkata-700156 on 23.08.2014 by e payment.Till date status shows Connection Working on my visit at New Town Electric Company Ltd on 05.09.2014 came to know for New Town online system is not valid unndersign amaze to see how your system generated quotation for said address & collected e payment for same.On...
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S
samtheboss
from Haldia, West Bengal
Jul 11, 2014
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Unable to find out the Installation No./Type for online bill payment registration in WBSEDCL

Address: Purba Medinipur, West Bengal

Dear Team, When I try to register myself for online bill payment in your website, they are seeking for Consumer ID & Installation No./Type as mandatory field. Consumer ID already present in electricity bill but unable to find my Installation No./Type. In this matter when I called the Customer Care Help line[protected], they suggest to contact with billing section of the power supply office.As per suggestion when I meet them physically...
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S
sb1982
from Mumbai, Maharashtra
Dec 1, 2012
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WBSEDCL "installation number/type" for online payment account

Address: North 24 Parganas, West Bengal

WBSEDCL, in its bill doesnot show the installation no and only shows Consumer ID/Consumer Code & Service Con No.
But while creating online a/c for payment, they seek the the installation Number/Type.
So i called up customer-care[protected] which didnt had a clue as to what are these & asked me to call up BARASAT CCC office at ([protected]).
Where again the persons at phone didnt had a clue as to what is...
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