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West Bengal State Electricity Distribution Company [WBSEDCL] Complaints & Reviews

www.wbsedcl.in
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Updated: May 29, 2026
Complaints 1387
Resolved
239
Unresolved
1148
So far, so good. West Bengal State Electricity Distribution Company [WBSEDCL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope West Bengal State Electricity Distribution Company [WBSEDCL] will keep up the work and continue to help more customers with their concerns even better 🤝
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West Bengal State Electricity Distribution Company [WBSEDCL]
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West Bengal State Electricity Distribution Company [WBSEDCL] reviews & complaints page 2

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S
shirsh@germany
Sep 25, 2023
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Address: Noapara,Barasat,North 24 Parganas, West Bengal, Kol - 700125

Hello Sir,
I am looking for the Installation Number for Consumer Id:[protected].
But there is no information about the same on Online Electricity Bill Payment Receipt. Could you please send the Installation Number for Consumer Id:[protected] to the below mentioned email address?

Email ID: shirshendu.[protected]@gmail.com

Thanks!
West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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    N
    [email protected]
    Sep 19, 2023
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    Address: SINGRIMTAM BUSTY

    Amount debited but transaction have been pending/failure
    West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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      A
      ABU SAMAD
      Sep 14, 2023
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      Address: VILL- RANIPUR,PO-PURANAGRAM

      I applied for new connection vide application [protected] and i have pied quotation money through online on time. but till now no connection has been made and the connection status is showing witheld. please resolve my problem.
      West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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        A
        arojit1234
        from Kanchrapara, West Bengal
        Sep 6, 2023
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        Address: kampa senpara city-kanchrapara p.o-kampa distric-24 parganas north pin-743193 west bengal

        The bill amount will be debit in my account but not successful yet.please solved my problem soon as possible
        West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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          B
          Baburakshit
          from Sarenga, West Bengal
          Sep 1, 2023
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          Address: Sarenga

          No power last 1 hour 30 minutes, there 24×7helpline number [protected] and 19121 are not responding our calls
          West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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            B
            Bishal1995
            from Kolkata, West Bengal
            Aug 20, 2023
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            Login Issue after new user registration

            Hi,

            I have registered as an user in WBSEDCL portal. Received an email I have successfully registered. But when I login I get this error message.

            Error:
            No portal roles are assigned for this user.If this problem persists, contact your system administrator.

            Can you help me to fix this issue?...
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            ujjwalsarkar2001
            Jul 13, 2023
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            Address: Gobindapara, malatipur, Malda, 732123

            Sir, There is a problem that I am facing to pay my bill. There is showing that my I'd has been blocked or Close. My I'd is[protected], Now I am Unable to pay my bill. So, help me to do so. Please looking in to the matter as early as possible. Thank you. Please see my attachment.
            West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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              K
              Krishna8678
              Jul 7, 2023
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              Website:
              www.wbsedcl.in

              Hi
              I am not able to login as consumer in www.wbsedcl.in with my login credential. When i am giving credential, its always navigating to only one page with error message: "no portal roles are assigned for this user. If this problem persists, contact your system administrator."

              I tried to contact the 24x7 helpline of this company. But they are not able to solve the problem.

              I need to pay my bills immediately for this consumer. Hence please solve the login problem as early as possible

              Krishna Dhali (Consumer id:[[protected]])

              Regards
              Krishna
              West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                J
                Joy5101520
                Jul 3, 2023
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                My last commercial electricity bill was 365 rs.
                I tried to pay it but my consumer I'd is blocked/suspended.
                For this problem I contact the helpline no. 19121
                to solve my issue.
                The customer care executive didn't listen to my complaint at all.She told me very arrogantly to disconnect the call and go to the local office as she won't help me for billing issue.
                I didn't expect this from an executive of a government office.
                As a consumer of WBSEDCL I thought the executive will help me if she can but I didn't know that the 19121 helpline no. of WBSEDCL is for show.
                Thank you.
                West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                  S
                  subhooo
                  from Jalpaiguri, West Bengal
                  Jun 25, 2023
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                  Address: Mal , BARADIGHi, purbadamdim Senpara,735230

                  From last night in my house Power issues happening, i complaint about that On their Help line, then they just call me and listen my problem and then just sent a msg that my problem was solved .but my problem was not solved. Again i complaint and they do the same things again and again. Its been 22 hours i have the power related issue but no one looked on to it .
                  Please help me

                  My WBSEDCL id no is :[protected]
                  West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                    B
                    bilaycgr
                    from Chandannagar, West Bengal
                    Jun 25, 2023
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                    Resolved

                    Sir/ Madam,
                    I paid WBSEDCL electricity bill by using QR CoI paid the bill amount of Rs. 3320.00 for the period July'23- sept'23 through Google Pay by directly scanning the QR code, given in the bill on 21st June, 2023. Google Pay shows that the payment is completely successful, but WBSEDCL has not confirmed it till now..

                    The screenshot of Google Pay transaction receipt is attached for your reference.
                    Jun 29, 2023
                    Complaint marked as Resolved 
                    just get a passbook detail of the bank and contact HEAD OFFICE... expected to be resolved within 48 to 72 hours...
                    West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                      S
                      sumantadham
                      from Murshidabad, West Bengal
                      Jun 18, 2023
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                      Address: Vill-Darbeshpara, P. O-Raghunathganj, P. S-Raghunathganj, Dist-Murshidabad, State - West Bengal, Pin-742225

                      Now it's like a trend that electricity will definitely gone for 1 or 2 hours at every night. Most of the time if we try to connect the call to report this the call is not getting connected due to not reachable issue. And if the call connect it said from that office that we are working on it. This bad electricity service and electricity cut is happening from last 2/3 weeks. Most of time it said also from the electric office that many people fitted air-conditioner in their home illegally without informing into the office that's why the wire becomes unable to take that such load & electricity is cutting off again and again, if that is true then why electricity office doesn't take any action upon them in between their working days. Because of them we common people are now facing harassment.
                      West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                        S
                        sssxxx
                        Jun 16, 2023
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                        Address: mangalbari ,malda,732101

                        During hotter days when everyone turns on ac their is extremely low voltage in my area(adarsha pally, ward 15, mangalbari, malda, 732101), i constantly complained several times in wbsedcl website and they closed the complaint by writing fuse failure and still the low voltage issue persists.
                        West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                          S
                          Somen ghsoh
                          from Durgapur, West Bengal
                          Jun 8, 2023
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                          Respected sir/Madam
                          I Sri Shanti ghosh facing the load shading problem still 8 hours no resolved till now my consumer id[protected] and the electric office contact no all that time tell busy area pin 713346
                          West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                            G
                            Gopi chand badge
                            from Kharagpur, Bihar
                            Jun 7, 2023
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                            No power, bar bar sirf hamara phase hi ku band ho raha hai 4se 5 din her raat yahi nasta chal raha hai problem kya hai jab se yaha company open hua hai ye problem ho raha hai
                            West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                              B
                              biplab nayak
                              Jun 2, 2023
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                              Address: Adlabad, Egra, West Bengal 721429

                              Dear
                              Sir/Madam
                              My name Mr.Jatindra natha nayak I am Apply For New meetar connection But My Local WBSEDC Reject my appli cation due To Consumer ID[protected] for payment due 1813 rupees
                              this connection are belong to my father name- late prankrishna nayak
                              my father have 3 child WBSEDC Alocatted two meeter Another Child of LAte Prankrishn nayak when i apply for connection they are rejected my application sir need help
                              my number is -[protected]
                              West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                                K
                                kool amit
                                Jun 2, 2023
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                                Address: Purba Putiary Anandapally Bottala, Kolkata 700093.near netaji metro and purba putiary

                                With due request that in my locality maximum house having illegal air conditioning connection in single phase two wire metre connection. Our local substation office basdroni didn't inspect or didn't take action having or getting any information. so please send high officials to raid all houses . local official cannot do or take any step s due to local polical power.
                                West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                                  K
                                  koushik474
                                  from Kolkata, West Bengal
                                  Jun 1, 2023
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                                  Address: BAKHRAHAT

                                  We are resident at Charaktala, Rasapunja, BH road Area. Pin- 700104. Electricity service provider is WBSEDCL.
                                  Service is worst. Power cut issue is a main concern. Even for light drops of rain, they cut the power. If you docket your complaint, they not bother to resolve the issue with in few hours. You have to wait 1-2 days even more for resolution.

                                  Nearest Office: Bakhrahat CC
                                  West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                                    R
                                    Rampu Bauri
                                    from BANKURA, West Bengal
                                    May 17, 2023
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                                    Address: VILLAGE- BELATUKRI. P.O-NIKUNJAPUR, P.S.-ONDA, DIST-BANKURA, PIN-722144, WEST BENGAL

                                    Sir,
                                    With due respect I beg to state that, today i applied a new electric connection form. After submitted the portal shows that your application submitted successfuly. My application no is - [protected],
                                    But I can not downlode my application form hardcopy and cotation letter.
                                    Sir kindly solve this problem, if i get able to downlode my form and cotation letter hardcopy on online portal.
                                    Please do the neefful and obliged.
                                    Thanking you,
                                    Yoirs faithfully,
                                    Rampu Bauri.
                                    Village- Belatukri
                                    P. O- Nikunjapur,
                                    P. S.- Onda,
                                    Dist- Bankura,
                                    Pin- 722144,
                                    Westbengal,
                                    Referrance Mobile No- [protected]
                                    West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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                                      R
                                      Rajat0605
                                      from Durgapur, West Bengal
                                      May 12, 2023
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                                      We are facing huge voltage fluctuations in our area A-zone, Durgapur-713204, the key reason is most people are installing AC's without knowing about proper load capacity of their meters resulting in voltage fluctuations throughout the day and night. It has been too tough for us as our appliances are in danger, our mobile gets heated up when we plug in to a charger, moreover frequently power cuts are also in the queue.
                                      It's horrible for us to survive in this area, please it's a higher request to resolve this issue as soon as possible and do the needful at the earliest.
                                      West Bengal State Electricity Distribution Company [WBSEDCL] customer support has been notified about the posted complaint.
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