Western Digital Complaints & Reviews

AVOID BUYING WESTERN DIGITAL PRODUCTS

WD has the most pathetic support system ever. They don’t even have an office or a helpdesk anywhere in India. THEIR DAMN DELHI HELP LINE OPEN FROM 10 to 6 FROM MONDAY TO FRIDAY AND ALWAYS ENGAGED. I HAVE TRIED TO CALL THEM FOR LAST 3 MTHS, BUT THEIR DAMN LINES ARE ALWAYS ENGAGED AND STILL NOT RECEIVED REPLACEMENT OF MY 320 GB ELEMENT PORTABLE HDD.
HERE IS THE NEW RMA NO[protected] WHICH THEY PROVIDED ME BUT IT USELESS IF THEY ARE DELAYING IT SO MUCH FOR JUST A LITTLE THING.

Regards

RAKESH TOLANI
+91-[protected]
+91-[protected]
[protected]@yahoo.com

I have already submitted complaint against western digital regarding same issue,( Portable HDD replacement), I have been continuosly following up with company via telephony and via emails but most of the time either their toll free numbers are busy or I get response that all the customer care executives are busy and will take my call shortly but nobody do so.

I first launched my complain on[protected] and the have given me RMA No :[protected] and docket no :[protected] but the docket number they have provided is unable to track.

It has been 2 months passed I have not received replacement, is there anything that we can do to for fast track replacement from them, because I am losing my patience and want to talk to the higher authorities, please help me if anybody listening out there or tell me the procedure to take this case further.

Thanks in anticipation with Regards
Rakesh Tolani
+91-[protected]

I purchased a Western Digital Hard Disk in May 2009 for Backup purpose.
I tried to format the Disk sometime on later 2010 and it got corrupt.
WD provides a 5 years replacement guarantee on external hard disk and hence I requested for same, which was done promptly and it was a good experience.
But, within a month, the new Hard Disk got corrupt, when I tried to format it.
I raised a replacement request on 19th Feb' 2011. It was not picked up from my place for a month. Called a number of times and finally it was picked around 21st or 22nd of March' 2011. I kept waiting for replacement then and called them on 4th of April. They informed that the Hard Disk is shipped to me as per their records and gave Speedman courier's tracking number. I called the Courier Company and a very local lady asked me to be on hold and kept fighting with other Customers on other Phone and kept abusing Western Digital. She told me that the Drive came to Indore and was returned to WD because their Courier does not provide Service in the area I reside (WOW... Indore is not yet a big place that Couriers provide area-wise service and secondly why did WD chose such a Courier). So, I called back WD and asked for status, which they were not at all aware of.
After a number of calls and getting frustrated, I called the WD Support again on Tuesday, 19th April 2011 and it was a call of 1.5 hours, from which I was on hold for 1 hour. I talked to a Supervisor and explained the Scenario. He talked in a sweet tone, as always and made glittering promises, like I'll take care of this issue on my own and will escalate it. I'll give a status call tomorrow and on Friday and the people from Warehouse shall deliver the Hard Disk and will give You a status call also.
But, nothing has happened yet. It's Monday today. I've been trying to call their Support Number since morning and the Phone is engage.
Can anyone suggest me what to do.

Thanks!

I have purchase a 500 GB WD HDD it was working fine but suddenly its stopped working and I logged complain in their site (RMA 82439403 on 14/01/2011).

After I have so many email, they told me that your HDD send in Speed Man Courier docket no : 21800274, which was dispatched on[protected], when I was try to track docket no (which was carried by speed man courier services) it become invalid !! I was in big shock.

So, i finally decide to logged a complaint in consumer court.

Anupam Sarma
[protected]

My WD external HDD was not getting detected by the system only after 7 days of purchase so I surrendered the HDD to Intervo shop at T.Nagar Chaennai for replacement..My RMA application no. is 82511475....they are telling that they have already delivered the replacement courier...but it had been 23 days...but i still didnt...

Hi. I'm Arvindra Vareshi & i bought your product My passport (500gb) & its not working very well, i face problem in data storing,coping & deleting files, it showed too much time, like for a file of 700mb coping from PC to passport it will show 8hrs & after 8hrs its not copy & hang my PC.I'm kindly request you to please help me. thank you.
p/n: wdbaaa5000abk-00
s/n: wxr1e30jle27m

sir,

My RMA is 82030487 dated july'2010. till todaywe didn't receive the replacement for this hard disk.please do the needful

Dear Sir,

Western digital India ltd.. should be punished for being so irresponsible, i filed a complaint for replacement of 1tb wd cavier green hard drive, but till date no pick up was done, moreover after making several calls to the call centre they keep on telling me to send the product via courier from my money.. what a stupid company...

my rma was created on 21 st February 2011 and today is 7th march 2011 , i am still waiting for a posetive response, before filing a legal case against this company, i am posting it here....

Again i say to all customers specially India based don't buy wd products...............Go for segate or Kingston.

RMA NO[protected]

Western Digital Cavier Green

Customer name & Address:

Santanu Hazra 59 Diamond Harbour Road Kolkata- 700023

Mobno- [protected]

i bought a western digital hard disk about four months back. it was working perfectly..but for last two days it is not getting detected .i tried on other lap and systems but it does not work. please give me any suggestion and let me know what is the problem and a place or shop where i can repair my hard disk and mail me to [protected]@yahoo.com

Hi,

I bought a brand new hard disk of 1 Tera byte from a authorized dealer on 28th January 2011. The moment I installed the hard disk, a strange sound started coming out from the hard disk. Later I found that the hard disk is full of bad sectors. I got surprised at the kind of quality testing WD guys are doing before shipping out their product! But I have more to get surprised in the store!

I created a RMA (#[protected] request for the replacement of hard disk and called the following phone numbers[protected],[protected],[protected]. Every time I called, the message on the phone was - "Dialed number is busy, please call after some time."
After atleast 50 tries, I was able to hear the voice - Welcome to western digital, please dial 1 for blah and 2 for bhal and so on.
I pressed '1', which was for replacement. To my surprise the message on the phone kept repeating that "all our representatives are attending call, please wait for some time". I waited for 1 hours and then I dropped off. This is the first time I have got across such criminals who took your money to give fraud device and then refuse to pick the phone.
I today's free market such companies do not have any right to survive. I don't know how customers are taking such a harassment.
After getting harassed for 3 hours I finally was able to talk to the customer service representative and she told me to wait for 2-3 days before the device can be collected. Now 20 days have already passed and no one came to pick up the disk. I keep dialing their fraud phone numbers and they do not pick the phone even after waiting hours. What a joke and what a harassment!
I am robbed in the day light and the robber is laughing at me!
Please put the highest penalty on such criminals.

Thanks,
Saurabh

My name is gurvinderjeetsingh. My Western Digital Hard Disk stopped working and I have requested for warranty replacement. They have provided me with a door pickup service for which I have booked on feb 14th 2011.According to them,the door pick was to be made within 72 working hours from the date of booking.I have not yet received any response from them. I tried calling their customer service number,but either that the number is busy always,or that they will keep me in hold nomatter how mch I wait.

RMA #82499729
Case Study No - WD[protected]
Serial No - uucayu2848835
contact me my e-mail id:- [protected]@gmail.com

My name is Roshin Isaac. My Western Digital External Hard Disk stopped working and I have requested for warranty replacement. They have provided me with a door pickup service for which I have booked on January 19th 2011.According to them,the door pick was to be made within 72 working hours from the date of booking.I have not yet received any response from them. I tried calling their customer service number,but either that the number is busy always,or that they will keep me in hold nomatter how mch I wait.

RMA #82446440
Case Study No - WD[protected]
Serial No - WCAV55038112

Drive(s) Information:

Serial No. Product No.
[protected] [protected]
WCAV55038112 WDBAAF0010HBK-EESN

Hi Sir,

I (ashutosh) have purchased one system from western digital in nobel nagar it is now in guratee period. computer is not running from last 3 month i talk with him. they told me computer that we had sent u hard disk from first flight courier services,but i can't got my hard disk due to a no services,but here is serviece . Till now i have not received my hard disk from the Company. Company always saying me due to certain issues the same model of the HDD is currently not available with us and the same is expected very soon. I am receiving same reply from last 3 month. I have mail and suggested to company if you have not available360gb hard disk in stock please give me another 2 hard disk of 180 gb.PLEASE DO ANYTHING SIR

All the reply given below from company

Company Name: Western Digital, INDIA

Buyer (ashutosh kumar)

Rmn no; 82277510
dock no d25115541

I have compaint for faulty hard disk to company vide RML no. 82443165 on dt 17th january 2011.But as on date no action taken by company.kindly look this matter pl.

s.k.grover
mob [protected]

WD India make us fool... They open Toll Free no.[protected],[protected], (3) [protected],[protected]. THE NO YOU ARE TRYING TO REACH DOES NOT EXIST ... and when you E-Mail them (1)[protected]@custhelp.com, (2) [protected]@rteservices.com (3) wdexpress.[protected]@wdc.com..

Thank you for your email. Current turnaround is 5 to 7 business days for a Standard RMA and 3 to 5 business days for an Advance RMA. your reply will be automatically processed.

Think how WD support there customer. They Belief Customer = Kast Se Mar. (Suffer with pain)...

hi i am vivek gupta, i purchased an external hard disk of western digital company in the month of january last year and within few days it stopped recognizing the computer. i called the support centre and they gave me a rma no[protected], complaint no- wd[protected], hdd ser no- wx90ac9r4927. they sent me replacement but without rectification. i called them back and again they told me to send the hard disk saying that they would replace it back. i had it sent to them in the month of may and since then have not got a replacement. i have mailed them several times, called them also but they just make false promises and nothing is done. the next time they gave me different rma no tht was 81993078 complaint No wd[protected]. serial No WX90AA964767.

this is in context to my complaint posted on this site on 18/11/2010,
very bad response from the WD people I am calling them and they are keeping my calla on hold and giving assurance that I will receive my Hard Disk in 3-4 days , month has passed and i called them 8-9 times.last time when i called they told me your HDD has been despatched and they gave me a shipment number of Aramex courier and told me to track the parcel and they are not responsible after the parcel has been dispatched and it is between Aramex and me .
I think this has gone too far , if any body knows the forum or podium where i can complaint to some authorities please let me know on my email.
regards,

[protected]@gmail.com

500GB SATA / 32MB Cache Hard Disk is found unserviceable while installing it in the computer. PC is neither detecting the Hard Disk nor booting.
Name of Manufacturer: Western Digital Technologies
Name of Importer:HCL Infosystems Ltd.
Product Description: WD Caviar Dtp SATA drive.500gb(32MB)
Product Code: WD5000AADS
Product Serial No:WCAV9A712821
Purchased from:Cost to Cost Computer, 106,107, Meghdoot Building 94, Nehru Place New Delhi-110019

Dear Sir
I have sent 160 GB internal hard disk to the western digital company for replacement on june 30th


when i have kept a mail to customer care in last 15 days back they have responded for my question and replied that with a couple of days we wil sent back your replacement hard disk but they have sent a parcel naming 80 GB hard disk and i think there was misprinting was taken place .Then i opened that parcel then i saw an adapter and charger. Then i dont know what to do when a big company does like this but i am placing a case in consumer court about this seriously

My Hard disk Details

Booking Name : V.Latha
Serial No: wcanm6937833
RMA NO: 82012333
WD NO:[protected]

Created RMA#82074725 for my faulty portable hard disk on 31/07/10, then after many email correspondence and calling, I a recevied mail saying your new HDD HAS BEEN DESPATCHED on 25/09/10,then they told me that it was a courier problem and a new BOD has been generated and u will receive the hdd in few days, from that day i have been calling them but they are ignoring my calls.