[Resolved]  Western Digital — External hard disk crashed within the warranty period

Address:New Delhi, Delhi, 835215

I got a external hard disk from snapdeal which western digital, during january 2013 and now during September 2015 it has crashed and i lost my valuable data and i aapruached to the company but they are not reponding properly, since ut has complete 3 years wirrenty so they sold sholud accept wirrenty clam and also recover my important and valuable data.
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Aug 6, 2021
Complaint marked as Resolved 
Western Digital customer support has been notified about the posted complaint.
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Hi manasmithun,
I am sorry to hear about your case, however I’d try to help you in the best possible way.
1. I’d like to check with you, did you register the hard drive on the WD website when you purchded?
You can check the warranty of the hard drive on our website by the serial number. I’d post the link below:
2. How sure you are that the drive has crashed? Did you check the drive after connecting to another PC?
3.Try to connect the drive using another USB cable sometimes the cable can go bad.
4. Also check if the drive is getting enough power to spin up, are you able to see any power light on the drive after connecting.
5. WD is not responsible for any data lost as we don’t cover that in our warranty.
You can send the drive for RMA if it’s under warranty. But before sending the drive for RMA try the basic troubleshooting steps to see if it’s the hard drive failure.
For RMA you can refer to the link below:
Hope it helps.
I checked with different cable and also in another pc, but it is not reading the data ...and also it is under warranty ...plz tell me the address where i have to send.
Hi manasmithun,

I am sorry to hear about it, for RMA you can refer to the link below:


Visit the link and key in your details once you are done with that, you will get a notification message from WD.

One more thing just to inform you that you are not required to send it anywhere. Once, you will initiate the RMA from the link given above, WD will send it's courier service to pick it up from you.

Hope it helps.

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