Western Digital — External hard disk data corrupted

Mukud Shankar

from Gurgaon, Haryana

Address:

Patna, Bihar

My external hard disk of wd element serial no - wx71ea3pns46
R/n - c6b
P/n - wdbuzg0010bbk
Has got coroupt when i try to connect it messege in computer gives to format the disk.
Please solve this problem as soon as possible.
Address - subham medico, kankarbagh gate no - 15, patna, pin code - 800020 ( bihar) india

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Western Digital Customer Care

Verified Support

Hello Mukud Shankar,

I'm so sorry to hear about that. Just want to clarify with you, does your WD HDD partition show up on your disk management? If yes, can you please try to format it again?

Please refer the link below for re-formatting the HDD.

http://wdc.custhelp.com/app/answers/detail/a_id/1021/session .

If you are still facing the problem, please run the Windows Data Lifeguard Diagnostics in your system, it may help you to determine the issue.

Please refer to the link below for Windows Data Lifeguard Diagnostics:

http://wdc.custhelp.com/app/answers/detail/a_id/940 .

Good Luck.

akhil41

from Chandigarh, Chandigarh

acronis true image software

Hi! I have wd 500 gb hdd and i need to backup all my important data for which i have downloaded acronis true image wd edition software. I want assistance on how to use it for backup.