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3355 Michelson Drive, Suite 100, Irvine, California, United States - 92612
I hope you are doing well, have you performed any test on the drive to check if the hard drive is faulty? You may test the drive on another PC before sending it for RMA.
I'd recommend you to run Data Lifeguard Diagnostics and see what is the result.
Here's the link below.
http://products.wdc.com/support/kb.ashx?id=nf0nsz
If the drive fails the test you may register the drive for replacement (RMA) from our website.
Here's the link below:
http://products.wdc.com/support/kb.ashx?id=TBgV6F
Hope it helps.