Western Digital — My Cloud Home 8TB

Address:5601 Great Oaks Parkway, San Jose CA 95119

I purchased Western Digital 8 TB My Cloud Home external drive about three years ago. It worked FAIRLY DECENT until about 3 months ago. It has lost connection and can no longer connect. It simply states it's offline. I've tried every solution possible and still no luck. I purchased this product because I thought it would be reliable and I could trust that whatever I needed to store would always be available to me. What is the point of having an external hard drive with a cloud feature if you cannot access the cloud unless the device is logged in? And the customer service is absolutely nonexistent. They want me to collect and send them logs of the device but in order to do that you have to log in. I disregarded many signs while having the device and it was still functioning. It took forever to simply log in, it took forever to download what I needed from the device, difficulty logging in and having to restart computer multiple times to get the device to finally log in, and on and on and on. I will absolutely never purchase a product from your company again. I lost so many personal and professional things and there is absolutely nothing that can be done because there is not a single human being that works for Western Digital that is capable of figuring out why their devices are worth nothing more than a 2.5-pound paper weight. There are a few choice words I have for your company, but I will display more professionalism than what I have received. DO NOT PURCHASE ANY PRODUCTS FROM THIS COMPANY.
Was this information helpful?
No (0)
Yes (0)
Western Digital customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    By clicking Submit you agree to our Terms of Use
    Western Digital
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    Western Digital Address
    3355 Michelson Drive, Suite 100, Irvine, California, United States - 92612
    View all Western Digital contact information