Western Digital — PRODUCT NAME : Western digital 2TB My Passport portable external hard drive INVOICE NO: BOM[protected] DATED 09/10/2021

Address:Western Digital, Prestige Park, Prestige Excelsior, Building No.143 /1 Amani Belandur Kane Village Varthur Hobli, Bangalore 560103

I purchased a WD hard disk (S/N No. WX42A51FNDCF) on Amazon.in on 08/10/2021 for Rs.4589.10. The drive seemed to be working fine but the extended test in the WD drive utility and the dashboard apps got stuck at 90% and it stays there indefinitely. I have tried chatting with them and emailing them for the last couple months but they don't seem to take it seriously. They reply to me once every couple days and suggest me to repeat the same tasks to troubleshoot the drive and they never work. They asked me to create a Return Merchandise Authentication (RMA) to replace the drive but the page says that I may get a used drive instead of a new one. I think that this is totally unfair since my drive my brand new and I haven't even used it yet. Please help me in getting a refund (no problem in returning the product to them) so that I can purchase it from a more trustworthy company.
+1 photos
Was this information helpful?
No (0)
Yes (0)
Western Digital customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    By clicking Submit you agree to our Terms of Use
    Western Digital
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    Western Digital Address
    3355 Michelson Drive, Suite 100, Irvine, California, United States - 92612
    View all Western Digital contact information