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Western Digital — Warranty not honored

Product (portable hard drive) never worked. Sent it back since it was still under warranty. Received by company nov 19 and still no replacement sent as of 12/27/21. I've contacted them four times and every time they tell me it's escalated and I'll be updated in 1-2 business days only to have complete silence from them.
They need to stand by their warranty.
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