[Resolved] Western Digital — wd my book doesnt power down

satveer54

from Jalandhar, Punjab

Nov 24, 2014

Address: New Delhi, Delhi

Hi! I have wd my book 2tb and it works fine. But there is a bit of problem that is making me to doubt that it has some problem. Earlier when after using when i shutdown my pc, wd my book also shutdown. but now when i shutdown my pc wd my book does not power down. i have connected a usb hub a few days back through which i ma connecting it and my other devices. So is it normal or its some problem which is going to be bigger later...

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Aug 14, 2020

Complaint marked as Resolved

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Comments

Western Digital Customer Care

Nov 24, 2014

Verified Support

Hi satveer54,
Based on your post, I'd suggest you to remove the drive from the USB hub and directly connect it to your computer because many hubs leave the data ports active indefinitely and that lead the drive to be on even when you shut down the PC.

I have found a relevant article which explains more about the similar issue. You may visit the link below and click on "The WD My Book external hard drive does not power down automatically when the computer system shuts down"

http://wdc.custhelp.com/app/answers/detail/a_id/3537

Hope it helps.