[Resolved] Western Digital — western digital hard disc problem

rahul's

from Sangrur, Punjab

Address:

New Delhi, Delhi

I've had a 1TB external hard drive for about 6 months now. It has worked perfectly on my Win XP. 3 days ago it stopped showing up on my computer. It plugs in and my computer acknowledges that it's plugged in. However, the drive won't show up under My Computer. I have tried going to disk management and it says the device is working properly. Any ides? It spins and starts up. I tried restoring my computer but it would only go back 2 days. The power is fine and I have tried all my USB ports. Also, trying to install it and restart my computer didn't work either.

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Aug 14, 2020

Complaint marked as Resolved

Western Digital customer support has been notified about the posted complaint.

Sep 22, 2014

D1.K_WD's response Hello Rahul's, I am glad to help you out. Based on your post, its may be a driver or path issue. I give you some basic troubleshooting steps. It may help you to solve the issue.. Step 1: Check and update drivers in device manager. If the HDD appear in device manager. So please follow the below steps to update the drivers. 1)Open the Control Panel. 2)Select Device Manager . 3)In the Device Manager, expand "Universal Serial bus controllers". 4)Right click on your controller and select Properties. 5)In the new window, click on the "Driver" tab and select "Update Driver". Then select "Search automatically". Step 2 : 1)Restart your computer, and then try to access the drive or disk again. 2)Check drivers in device manager. 3)Try to connect with different USB ports with the same computer. 4)Change the USB cable (USB 3.0). 5)Try a different disk to make sure that the problem is with the computer and not with the original disk. If you still face the problem, Please run the Windows Data Lifeguard Diagnostics in your system, it may help you to find the issue. Please refer to the link below for Windows Data Lifeguard Diagnostics: http://wdc.custhelp.com/app/answers/detail/a_id/940 . Hope it helps.