Westside — Damaged Item Not Refunded

Website: www.westside.com

I have received a damaged item in order number 1802119. The item was just packaged in some brown paper despite being very fragile. I have tried returning it but the delivery partner rejected it saying they can’t accept a broken item due to quality check. I don’t understand why there would be a quality check for a damaged item when they have given an option for returning damaged item?? I want my refund ASAP.
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