Whaaky.com — Did not refund my money yet

Address:Hyderabad, Andhra Pradesh, 500016
Website:www.whaaky.com

To whom this is concern,

i bought an product through whaaky.com (Sony Power Bank @499). But i received the product defected as it was not working. So i sent that back to their given address and asked for refund.
i got their mail at 2nd of Oct. that they will refund my money with 5 working days. its 5th of Nov and i still didn't get my money back.
Also attaching their mail. i want your team to take serious action with these type of fraud seller.

below are my detail.
My Name: Devwat
Order Number: S80917495
Phone #: [protected]
Email id: [protected]@gmail.com

will be waiting for your prompt response.
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    +91 40 6622 8282
    Whaaky.com / Way2Online Retail Address
    No 1-8-319/2, Patigadda Road, Begumpet, Hyderabad, Andhra Pradesh, India - 500016
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