[Resolved] Whaaky.com — Payment not received | |||||
Respected sir, on 29th december i gave order on whaaky.com for buy 3jeans and 3tees @ 799 & i gave order 2 sets of the product so the total amount is 1600/- & i do online payment for the product from my brother debit card from icici bank.. they told us that the product will be delivered with in 7-10days but they did'nt do that, then i do call to them but they are not responding, after 10 calls they received my call n they told very rudely that the product is already dispatched, then i wait for 2days, , again i do call after 2 days & they told that we will do refund your money, , i ask for the reason but the dont gave us any explanation & cut the ph. last call i did at 11th jan & they told for the refund, today i also call many times but they dnt responding my call & still i didn't get my money refund back.. my order no is - s[protected] & s[protected] they told that they dispatched via ECOM[protected] & ECOM[protected] Sir please tell me what to do because 1600/- is not a matter of jokes please help me out Was this information helpful? | |||||
Complaint marked as Resolved
Whaaky.com / Way2Online Retail customer support has been notified about the posted complaint. Verified Support Jan 18, 2016 Whaaky.com / Way2Online Retail Customer Care's response Dear Sylvia Sharma ,
We apologize for the inconvenience caused to you. We would like to inform you that your complaint qualifies for a replacement. As per our replacement policy, kindly send the defective product to the below address. Once we receive the defective product from you, we will go ahead to do the replacement.
Way2online Retail Private Limited
Syed Sajid,
No 1-8-319/2,
Patigadda Road,
Begumpet,
Hyderabad – 500016
Note:
1)The defective product should be dispatched within 4 business days for replacement of the same.
2)Kindly do not forget to mention the order number
Our phone lines might be busy as we are attending to other customer’s in-case you’re running short on time we request you to drop an email at [protected]@whaaky.com , we are sure to respond within 24-48 hrs.
Regards
Your friends from Whaaky
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+91 40 6622 8282
No 1-8-319/2, Patigadda Road, Begumpet, Hyderabad, Andhra Pradesh, India - 500016
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