[Resolved] Whaaky.com — using attractive images for product representation and providing an entirely different substandard product | |||
Hi I had placed an order on whaaky.com (Regd Add: Way2Online Interactive India Pvt Ltd, Second florr/Hansa Creston 22nd October 2013 Plot No. 62, Road No. 1/ Jubilee Hills/ Hyderabad-500034). for a sweater that was Grey and Black print (please see the image below). The parcel that was received on the 26th of October was a completely different print and a different color. The customer care number[protected] provided is firstly never reachable the working hours mentioned on the website).After several attempts I got in touch with them on Monday 28th October 2013 at 11:49 a.m. and I spoke to a lady first and when I told her that I received an entirely different product she did not say anything and she transferred the call to another person who began to argue with me and started playing with words saying that "do not go by the picture on the website we have ensured the V neck or the round neck as per the order placed but the rest could be a different color or design or pattern on the material. On the website the clause that has been mentioned is "Images are for representation purpose. Actual product may vary slightly in colour / design" But the product that I have received is entirely different in color, pattern/print on the material, it is faded and the person who the call was transferred to was talking very rudely, was taking advantage of the fact that the description on the website is vague and he was changing meanings of the sentences mentioned on their website as per his convenience and finally he randomly cut the call on my face and now when I am calling them back they are not answering my call again . Websites like these are misleading customers and must be blacklisted if they are trying to make money by fooling customers please look into this matter and get back to me at the earliest Regards Cynthia Sunny Email id : cynthia.[protected]@gmail.com Sudarshan Chemical Industries Limited 46, MIDC, Dhatav Roha Dist Raigad - 402116 India Was this information helpful? | |||
Sep 29, 2016 Complaint marked as Resolved Whaaky.com customer support has been notified about the posted complaint. Verified Support Oct 29, 2013 Whaaky.com / Way2Online Retail Customer Care's response Hi Sunny, Welcome to the world of Whaaky!!! We would be definitely happy to assist you. Images are for representation purpose only. Actual product may vary in design / color. There is no option of choosing color/design. As per the description the same has been delivered to you. We would assist you till the time you are a Whaaky customer. Kindly don’t hesitate to contact us. Thanks & Regards Whaaky Team Kindly reach us on [protected]@whaaky.com Verified Support Jul 09, 2014 Whaaky.com / Way2Online Retail Customer Care's response Dear Customer, Greetings from Whaaky!! We @ Whaaky value each and every relationship and are committed to providing an excellent experience. We are glad to confirm that your issue has been resolved to your satisfaction. If you are still facing any problem kindly mail us to [protected]@whaaky.com. Kindly do not hesitate to contact us. We are always at your disposal. Kindly continue to shop @ Whaaky and enjoy shopping great combos at real value for money. Regards, Your friends from Whaaky | |||
 1 Comment | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
40%
Complaints
4399
Pending
0
Resolved
1744
+91 40 6622 8282
No 1-8-319/2, Patigadda Road, Begumpet, Hyderabad, Andhra Pradesh, India - 500016
I would want this piece to be replaced at the earliest. (I do not want a faded, old sweater that has the stitches coming off).As per the terms and conditions in the invoice it has been mentioned that goods would be replaced if there is a damage or defect.As per my understanding a faded old sweater and a product that has stitches coming off is a damaged or defected product. Hence I would want a replacement for this sweater and I do not want the same design.I would like to request you for a design and color that is similar to the picture displayed on the website (if it is not possible for an exchange or for a different design and color then please return the money back)
Lastly, I had sent a mail yesterday to [protected]@whaaky.com regarding the same matter but received no response (as mentioned earlier customer service is very poor).
Please act on this matter at the earliest
Regards
Cynthia Sunny