[Resolved] Whaaky.com / Way2Online Retail — battery bank

phani ayyalasomayajula

from Khammam, Telangana

Address:	East Godavari, Andhra Pradesh, 533006
Website:	whaaky.com

Received the order but performance of Samsung portable battery pack 20800 mAh. Output is below as 4000 mAh. Please guide me to complaint/exchange of Battery pack as not working as per mentioned output. The battery bank which is not even stable for 1 hour. Need to take action as soon as possible else suggest the way or process for remedy.
Product purchased online:
Order Date: FRI JAN 26 2018 16:28:43 GMT+5:30
Complainant raised: 12th February 2018
Product returned: 8th March 2018
Still no response
Last mail received on 29th March as

Hi Whaaky.com,

We do understand your concern as the delay from the vendor side we apologies that the product will be reshipped with in a week.and the consignment details will be shared with you.
Regards
Team Whaaky.

Please do needful.

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May 18, 2018

Complaint marked as Resolved

Whaaky.com / Way2Online Retail customer support has been notified about the posted complaint.

Verified Support

Apr 16, 2018

Whaaky.com / Way2Online Retail Customer Care's response Dear Phani,
Order no: - WH10200
We apologize for the inconvenience caused to you. As per our replacement- Refund policy, kindly send the incorrect product to the below address. Once we receive the product from you, we will go ahead to do the replacement-refund.
Address: -
Whaaky.com No 1-8-319/2,
Patigadda Road, Begumpet,
Hyderabad – 500016
We request you to drop an email at [protected]@whaaky.com, with your Order no, and kindly mention your issue. Your issue will be addressed within 24-48 hrs
Thanks&Regards
Team whaaky