[Resolved] Whaaky.com / Way2Online Retail — No refund of money after sending the defective item and no reply of any emails | |||||
Sir, i brought items from whaaky on 20th dec 2015 . It was deliver by 26 th dec 2015 and first thing is that it is totally defected . Then according to their refund policy i do courier my items by myself and rs.200 from myself is credit and i had already send the defected piece images to their email [protected]@whaaky.Com and their reply was come for the shipping address for defected item . After that my item is shipped via on dot courier to their address on 2/3 jan 2016 . But amount of rs.999 is not refunded and i also send many complaints to their but they didn't reply me . Recharge of rs.100 is also not done to my mobile according to their refund policy . Please take strict action against their company and as fast as possible please refund my whole amount of rs.1200 as rs.200 hadn waisted on courier . My shopping details is following ..Please return my money order no: s[protected] product: mi 20800mah power bank + 2 jeans-om sai thankyou sourabh soni Was this information helpful? | |||||
Complaint marked as Resolved
Whaaky.com / Way2Online Retail customer support has been notified about the posted complaint. Verified Support Jan 18, 2016 Whaaky.com / Way2Online Retail Customer Care's response Dear SOURABH KUMAR ,
We apologize for the inconvenience caused to you. We would like to inform you that your complaint qualifies for a replacement. As per our replacement policy, kindly send the defective product to the below address. Once we receive the defective product from you, we will go ahead to do the replacement.
Way2online Retail Private Limited
Syed Sajid,
No 1-8-319/2,
Patigadda Road,
Begumpet,
Hyderabad – 500016
Note:
1)The defective product should be dispatched within 4 business days for replacement of the same.
2)Kindly do not forget to mention the order number
Our phone lines might be busy as we are attending to other customer’s in-case you’re running short on time we request you to drop an email at [protected]@whaaky.com , we are sure to respond within 24-48 hrs.
Regards
Your friends from Whaaky
| |||||
 Add a Comment | |||||
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
40%
Complaints
4399
Pending
0
Resolved
1744
+91 40 6622 8282
No 1-8-319/2, Patigadda Road, Begumpet, Hyderabad, Andhra Pradesh, India - 500016
Post your Comment