[Resolved] Whaaky.com / Way2Online Retail — received damaged product mi 10400 power bank | |||||
Dear sir, I have booked buy on get one mi-10400 power bank on 16- oct'17 ad it was delivered to me on 05-11-17 and as soon i have open the box i could found that both the product are damaged. Immediately i called to delivery boy but he didn't turned off, after that i tried to contact cc but unfortunately i could not contact. Today i was able to contact but customer care executive is telling i can do what ever but product will not be replaced. Now i wanted to know will you replace my product or not? My registered mob number :[protected] Regards, Mehdi azad Mob:[protected] Was this information helpful? | |||||
Dec 31, 2017 Complaint marked as Resolved Whaaky.com / Way2Online Retail customer support has been notified about the posted complaint. Verified Support Nov 22, 2017 Whaaky.com / Way2Online Retail Customer Care's response Dear Mehdi Azad, We understand your concern. As per our company policy, any complaint can be registered within 72 hours of the receipt of the product. Hence, our customer care executive may not have considered your request. However, we will replace your order considering this is an exception. Please share the images of the product to [protected]@whaaky.com so that we can process a replacement. Thanks & Regards Team Whaaky Nov 24, 2017 Updated by mehdi.azad1980 Dear Sir, Thanks for response, kindly find the images of damaged product which were delivered to me. Request you to replace the same with new product and it should function properly. Mehdi Azad Mob:[protected]  Verified Support Nov 29, 2017 Whaaky.com / Way2Online Retail Customer Care's response Dear Mehdi Azad, Order no: - S[protected] We apologize for the inconvenience caused to you. As per our replacement- Refund policy, kindly send the incorrect product to the below address. Once we receive the product from you, we will go ahead to do the replacement-refund. Address: - Whaaky.com No 1-8-319/2, Patigadda Road, Begumpet, Hyderabad – 500016 We request you to drop an email at [protected]@whaaky.com, with your Order no, and kindly mention your issue. Your issue will be addressed within 24-48 hrs or call to helpline number [protected] Thanks&Regards Team whaaky | |||||
 2 Comments | |||||
Comments
Dear Sir,
I have given the photo, so now you should send the correct product and they should collect the fauty product as per the online shopping system.
I had been shopping from different online merchant and they are doing the same, now tell me if you are asking me to send to the mention address who will bear the courier charges?
So pls send your courier representative to collect the faulty product and they can hand over the correct product.
Br//Mehdi Azad
Mob:[protected]
I have given the photo, so now you should send the correct product and they should collect the fauty product as per the online shopping system.
I had been shopping from different online merchant and they are doing the same, now tell me if you are asking me to send to the mention address who will bear the courier charges?
So pls send your courier representative to collect the faulty product and they can hand over the correct product.
Br//Mehdi Azad
Mob:[protected]
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