[Resolved] Whaaky.com / Way2Online Retail — regarding refund issue

Sachin261188

from Dharmsala, Himachal Pradesh

Jun 6, 2018

Address: Hyderabad, Andhra Pradesh

Website: Whaaky.com

I have purchased a power bank from the site against order no WH15207 and paid Rs 949(photoes annexed). While i receive the item it was totally different then i requested for return but the company said that courier boy can't pick the item. You are requested to send the item by private courier and we refund the courier charges. There after i send the item by DTDC courier to company and paid Rs 250. From that day they neither they return money nor courier charges. Now the company not even pick my phone and no reply in e mails. Kindly advice me for further .
With regards
Sachin Sharma

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Jul 16, 2018

Complaint marked as Resolved

Whaaky.com / Way2Online Retail customer support has been notified about the posted complaint.

Verified Support

Jun 15, 2018

Whaaky.com / Way2Online Retail Customer Care's response Dear Sachin,

We are here to assist you better. Kindly provide us with the order number image of the product which you received so that our quality check team can ascertain the defect? Kindly provide the image along with the packaging cover of Whaaky.

Request you to drop an email at [protected]@whaaky.com or call to helpline number [protected]

Thanks, Regards
Whaaky Team

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Comments

Daya Shankara Kumar saw

from Indore, Madhya Pradesh

Jun 11, 2018

Order no wh109237 jiske nam S product aya h uska daya Shankara mobile no [protected] half paint order kiya photo m order krte samy product achha or hmre pas jo company K trf s aya wh product bhut kharb change krne K liye call krte to return krne ko nhi khta bolta h refuse nhi krege nhi paisa waps hoga

Whaaky.com / Way2Online Retail Customer Care's response, Jun 15, 2018

Verified Support

Dear Daya,

We are here to assist you better. Kindly provide us image of the product which you received so that our quality check team can ascertain the defect? Kindly provide the image along with the packaging cover of Whaaky.
Request you to drop an email at [email protected] or call to helpline number 04066228282

Thanks, Regards
Whaaky Team

deepa shivhare

from Indore, Madhya Pradesh

Jun 25, 2018

Mobile chargers local is not working and old battery mobile is not working my order no. [protected] plz retrun my money plz