[Resolved]  Whaaky.com / Way2Online Retail — Request refund money

Address:	Hyderabad, Andhra Pradesh, 500016
Website:	www.whaaky.com

Honourable Sir, I had ordered power bank which shiping date 20.11.2015 & order no. was S[protected]. i received that product on 27.11.2015. But that item was defected. So certainly i send as per their refund policy to that address Way2online Retail Private Limited, Syed Sajid, No 1-8-319/2, Patigadda Road, Begumpet, Hyderabad - 500016 on 03.12.2015 through Professional Courier. And they had received it on 09.12.2015 in between 11.38 a.m to 12 noon which DRS No. was DHYD14318793. Next i send my account details through mail to their mail - [protected]@whaaky.com on 15.12.2015. and they reply to me refund money with in 7 th business day. But they do not any reply either mail or call. I had been calling to their no. which was[protected] chargable) day to day continue for long time( 80 - 100 times), but none any person received call even i had carry out call charges . Next 15.12.2015 i had connet phone call they continue fraud with me that was promised u get refund with in 3 days, 4 days, 3days seperartly. last i connected in phone call 12.01.2015 and told me u get refund within next 3 days otherwise u can go to court for case against us. A thing their working hours is monday to friday 8 a.m to 8 p.m. so i call their no.[protected] from 5 p.m to 8.10 p.m on yesterday also 108 times but i could not connect to them. Sir u can not belief this i spend Rs. 85 for 108 times calling to them. so i requested to u please taken any steps for this misguide to consumer . Even i spend much money (call, courier etc.) than cost price of product what would they refund this expenses charges ( excluding product).