[Resolved]  Whaaky.com / Way2Online Retail — Unfair practice of e-commerce business model

Address:	Hyderabad, Andhra Pradesh, 500016
Website:	www.whaaky.com/Home

Purchased two power banks on 04-Aug-2016
Order Number: S[protected]
Seller dispatched the items on 18-Aug-2016 through DELHIVERY with courier consignment number S[protected].
Received in items on 22-Aug-2016.
One of the items are used and another is non-functional.
Requested for a replacement to the customer care through email (phone number[protected] is never attended by any customer care executive). Customer care requested for photo of the items. Photos sent to the customer care and they have agreed to replace the items. But they are not going to pay for the courier charges (which is ~ Rs 200, too high compared to the price of the product of Rs 499). Then I have searched for consumer complaints against www.whaaky.com and surprised to see thousands of complaints against them and scared to send the items back to them spending more money on the defective pieces. When I asked them for the courier charges, they are writing me that they will pay Rs 100 through mobile recharge once they receive the defective pieces !!! i am surprised to see the business model of this e-commerce company. I am attaching pictures of mails and defective products.
Now I want my money back and let them take their defective pieces.