Whirlpool India Complaints & Reviews

I had complaint to the service center of whirlpool in karnal that my fridge is not working properly : there is no cooling and many things, in december .they came after my 3 rounds to their office.Seeing no serious efforts had been taken and almost 4 to 5 daily rounds of mine to their office, i told them in january end that i am complaining through mail.On very same day one of their enginner(I Suppose) came to my home...replace many parts and fridge starts working...but exactly after 12 to 15 days again the same problem...i complaint again to them and after exactly 5 rounds to their office one of engineer came but nothing good he can do to us...I hope Whirlpool being very reputed company will respond to my problem as soon as possible.

I bought a new model Whirlpool Washing machine on Aug 2007 from Anchal, Kollam Dist, Kerala, by paying around 20000 IRS. Which covers the gurantee period of 1 year.
After paying the full amount I waited for 2 weeks to get it installed. The reason they said is that, "as it is a new model, the technichian from kollam have to do it"(he is the only person who have to do all the service and maintenance in kollam dist.). I got it installed after making calls to them for more than 50 times.
After 3 months it started malfunctioning, the detergent powder will be there even after completing the wash.
As I was working in Kuwait I made many calls to them, send letters to the customer care in Eranakulam and New Delhi. Still now I was not replied or I got my washing machine properly repaired.
Now the gurantee period completed and may be they are willing to come.

I request my friends not to buy any branded home appliances as Whirlpool, who does not give the proper service in the gurantee period.

Dear Sir,

I have purchased a Europa Classic front loading washing machine in Trichy on 29th October 2001. I have then shifted the machine to Chennai due to my official routine and now i am back in Trichy. I haave spent around rupees six thousand and more for the repair at chennai with Maruthi Engineering ur franchise holder for services. Now i face some problem in the machine and the local sercice centre people attended the machine and declared it outdated and difficult to get the spares. I have faced the same problem at Chennai also and therefore they have refused to undertake the annual maintanance contract and hence i was forced to pay for the repair then and then. It is roughly eight years have gone and i have used the machine sparingly on occassions when i came to kw that AMC was not possible.

Sir, is it my fault for having purchased whirlpool machine which was then imported. Now i find very difficult to run the machine for want of spares. I have made several complaints abt this to various officers and also talked to ur service manager then at Chennai who has opined to exchange the machine with a new one of the current model becomes out of order.I have purachased the machine for over rupees 16000 in the year 2001 and have incurred additional 6000 rupees for repair and in total to say the cost has come to 24000 rupees.

I therefore request ur goodself to contaact one Mr.Ravikumar Sabharwal o[censored]r company in headoffice to whom i have mailed earlier while i was in chennai abt this problem. I need ur reply to exchange the machine. I have no idea to part this machine and i am thrown to that extent bec of this machine being declared outdated by the company/ I shall be happy i[censored] kindly discuss this subject with ur head office and to a viable solution so that the consumer is not affected. Pl., do remember all my house appliances is only from whirlpool. The company having a high reputation hope will not let down the customer for no fault of him. My Mob. No. is [protected] and u can well reply over mail and also can call on me and appraise the position.

with warm regards,
S.Parthasaraathy..


Dear Sir,
I am sorry if my mail avails much o[censored]r precious time and i have no other alternative than mailing u. I have purchased one o[censored]r Washing Machine model Europa Classic on 13th Jan., 2001.. with an opted three years service contract for a sum of Rs.17950/=. I do not know at the time of purchase whether the model is an imported one or indigenious. I have purchased it with full trust with the company. Now i find ur service partner Sri Maruthi Engineering, In chennai is not prepared to undertake the Annual maintenance for that machine due to non availability of spares for that machine. I do not know as to whther they replace with the original spares or a local one when some problem arises in the machine.I have contacted ur Whirlpool office also over phone and they also say the same problem.Sir, let me know first am i at fault in selecting your brand washing machine as my all the other applicances after purchase of this is from ur company. I have gone in for peace of mind of plan for my fridge and also ordered for Magicook20s/20Lts., microoven. I have incurred enormous expenditure over maintaining the washing machine. Sir, you can well depute one of senior engineer o[censored]r Chennai office to look at the washine Machine and see how best it is maintained. I am aged staying with my wife and mother and need the machine in condition and manual washing is not possible by us. My ultimate request is that the reputation of your company is so high in the marcket and very competitive and therefore the replacement of my machine with the existing indian make is nothing for the company. I have also yesterday morning registered a feed back in your web www, whirlpoolindia.com/contactus.aspx and i am waiting for a reply. Sir, I shall be greatful if something is done for me when my investment for Europa Classic washing Machine was high at the time of investment. Your early reply will be thankfully appreciated. My mobile No. is [protected]. The service partner o[censored]r company in chennai whose name i have mentioned knows the entire fact and also your office in chennai. I have taken your mail ID from CORPORATE INFO/Investors against compliance matters. [sent to ravi kumar sabharwaal o[censored]r company earlier on 2nd August 2007.
with warm regards,
S.Parthasarathy.

main door damaged and inside top glass broken

My Address:

Arunava Chatterjee
38/1 PC Banerjee Rd
Dakshineswar
Kolkata = 700 076

M ph = [protected]

I took an AMC of whirlpool fully automatic washing machine in the year 2007.There was some problem with the machine, I booked a complaint. The machine was taken to the workshop, but the problem was not fully sorted out.Now that the machine is again giving me problems I booked a complaint. There is no response from the service centre. The service contract is too high and I think that my money has gone down the drain. pl comments and look into the matter .The complaint No given to me is JT [protected].

I am wiriting this with too much disappointment. Since I believes in wirlpool products, I bought 2 refrigerators(genius-royale), AC, Front load washing machine(sensation neo) and planning to buy a michrowave oven and one more AC too . Also I want to be a lifelong costomer of wirlpool family. But, out of this products, my wachinemachine got a complaint on[protected], which drying process is not performing. So, I called up to the chennai service centre and they registered my complaint on the same day[protected] COMPLAINT REG.NO-25552) One engineer came to my house on the same day and after checking the machine, he said one spare part got spoilled and they had to fix it. He asked me 3 days time to fix it up and I agreed for that. But, till today[protected], allready one month is over, no service engineers has come to fix my complaint. Whenever I call the service centere, I am getting very very poor response from their side, By this period of time, I used to call the service centre almost on daily basis.I spoke to the service manageres also.. but, no possitive steps has been taken in this matter till today.
At this point, I dont know whom to contact to fix my issue.. So, I am posting my complaint here. Plz help me regarding this matter.

Vinoj.K.G
[protected]
Chennai

I had purchased a refrigerator from Kroma (Juhu) on 14th December 2008 vide Delivery order[protected]. Within 15 days of purchase of refrigerator there were black stain marks on the fridge

Thereafter, I lodged a complaint with Kroma who directed me to Whirlpool India. I complained to Whirlpool India (Complaint no 11911) and they had informed me that they will look into the matter and revert. Subsequent to this there is no revert from the company's side

I have tried to contact their Head office, their local office, etc but no response from their side. Never expected a company like Whirlpool would cause so much inconvenience to the customer and that too within a month of the purchase

I had purchased a Whirlpool washing machine from EZone powai on 08.02.2009.
The machine that was delivered had a defect (top was crushed in), same was confirmed by whirlpool representative who arrived to give a demo. Informed Ezone of the same and was promised that a replacement would be provided at the earliest. However, 6 days later Iám still waiting for the replacement to arrive. Ezone informs me that Whirlpool is having such major problems with defects in its machines that the company has halted supplies of new pieces for the moment. Whirlpool's service centre cannot provide any guidance on this. I would like to express my disappointment with both whirlpool and Ezone in the way this matter is being handled.

I have bought a whirlpool automatic washing machine model FP 65 Fuzzy bought from M.A Eithrajalu Naidu Bill no 1692 dated 12/6/2006 with an extended warranty for 5 years. expiring only in 2011. I have lodged a complaint with the wirlpool chennai on no 2668008 on the 22 december 2008 and the complaint no is 27674 there has been no response from the compnay inspite of the numerous phone calls from our side.

Najmuddin K.H
[protected]/ 42173794/[protected]
BAY VIEW APARTMENTS
FLAT NO C#6
27/13 WEST MADHA CHURCH STREET ROYPURAM
CHENNAI 13

I have purchase one fully automatic sensation washining machine in Sharp Electronics, Hosur (# IDO[protected]A/17.02.08)
Last 10 months the machine is working well.

Right now the machine is not working.

I callled to service people ( Suriyha Enterprise, Hosur, Ph:[protected], on 13.01.09

The Service engineer checked the machine. He report me The timer is not working and to be replased. ( Ref # Suriyha enterpricse, Hosur. Job Sheet8 / 13.01.09)

Till Date (28.01.09, almost 15 days ) the parts is not replaced and machine is not serviced.

Kindly arrange to service our washing machine at the earliest.

Thanks,
S.Dhandapani, Hosur

I own a Whirlpool Refrigerator Model 310 ltr Iceberg DLX (Steel) since Jan 2007. It developed a problem of water leaking from deodizer in Dec 2008 and a complaint was made by me to their call centre (coplaint no - 13489). It was subsequently repaired by their service person Mr Jitender (Mob No [protected]) of Dolphin Refrigeration, Vadodara on 2 Dec 2008 and service charges of Rs 285 were paid by me. Now, since 15 Jan 09, the same problem has recurred and their service provider has proved to be most incompetent and unresponsive. It is requested that my fridge be repaired at the earliest without having to pay the charges again for the same defect twice, failing which i will be compelled to get rid of my Whirlpool fridge and AC and recommend negatively about whirlpool products in various forums including friends and family.
It is hoped that Whirlpool values it's customers enough to attend positively to this complaint.

This is an Ongoing Complaint with the functioning of Whirlpool Fully Automatic Washing Machine (Model No FSAN652/FSAH651 - Rs. 17, 500) bought two months back. The issue is that the whatever dresses we had put in so far has been torna and we have got back to the normal way of washing with our hands which has not solved the ultimate purpose of buying a costlier machine of yours. We have lost money both in terms of dresses lost and the calls...

Whirlpool W/Mc new model launch- but worst customer service due to LOC

I had purchased one Whirlpool washing machine model- FPSAN652 on 21/7/2008, which broke down on 6/1/2009. Complaint registered with their customer service on 8/1/2009 ( HD[protected]) was cancelled by themselves without any intimation. Again the complaint registered on 12/1/2009 (HD[protected]) is not yet attended till 22/01/2009. From repeated reminders, it seems that there is some conflict due to line of control between two service providers which is not being sorted out by higher ups. This is ridiculous from a world renowned white goods manufacturer who is launching state of the art equipments without customer satisfaction even for one year.


Bijoo Davis,
ESH 3, ICRISAT Campus,
Patancheru P.O.,
Hyderabad- 502324.
Tel[protected]
Mob-[protected].

hi my name is vikas. we ve whirlpool refrigerator, model no
WLM34ABYWN. dated of purchase 12/07/04. since we purchased this fridge we are facing problems. this is the third time our fride is making noise n not getting cold. when we called whirlpool callcentre they sent Mr. Surese from thier authorised service centre who is saying our compressor is defective but under warrenty but we ve to pay service charge and few more charges which will cost us Rs. 1000. earlier also twice we had paid around same charges.
there is no transparency in the dealing, charges of this BAngalore centre.
I deeply regret that i purchased Whirlpool refrigerator, n never advice anyone to purchse anything of this company.

I have purchased one stabilizer for my air conditioner from M/s. VISION, Paradip (Whirlpool wall mounting model) with seven years warranty. The stabilizer was defective. M/s. VISION replaced the stabilizer twice but they were also defective. Finally M/s.VISION replaced the stabilizer with another local made stabilizer (GALAXY) with the reason that my stabilizer will be replaced with a remodeled whirlpool stabilizer. But, 3 years have passed...

I had purchased whirlpool refrigerator ice magic elite 220 L double door in sep 2003 from Kanpur. After around 15 days of installation the freezer door started buckling inside from the front. I had called mechanic and he told that there is no problem it will be all right after some time. Then after 6 month I lodged a complain again through telephone and mechanic did not come. In july 2005 I moved to Lucknow and contacted service and they did not hear to my call. Again I called service centre in Jan 2009 and immediately mechanic came on my call and told me that the defect is manufacuring defect and since warranty is over then you have to pay rs 2500 for door replacement. Please advise me on this matter as your service center was waiting for the warranty to expire before attending my Refrigerator

I have purchased fully automatted FSAH651 washing machine 2 weeks back. Machine performance is very good. But frequently Iam facing a problem with the inner hose tap adaptor it is not sticking with tap because of light design. Due to this maching getting stoped.

Solution they might of go for strong design with heavier four screw with metalic body.

I Mr. Zuber Patel, hereby want to draw your attention to the complaint lodged by me two months ago regarding the noise problem from the refrigerator. The complaint was lodged at WHIRLPOOL OF INDIA LTD., 11-ROYAL GARDEN 302 S V ROAD JOGESHWARI (W), MUMBAI 400102. The complaint dated 07/10/08 bearing Invoice No.1740 was taken into account by your technician named MR.AFZAL against the payment of Rs. 285/- who condemned the problem and reported to change the compressor which is under warranty of seven years stated in your broacher. But no action was taken in this regard.

I had to lodge the complaint again due to problem stated above at HEAD OFFICE
OBEROI GARDEN ESTATE 1071/1075 B-WING 1ST FLOOR CHANDIVALI ADJACENT TO CHANDIVALI STUDIO ANDHERI (E), MUMBAI. which was taken into consideration by the technician named MR SHAIKH Who reported that the machine is perfectly operative and is in a normal condition. He further stated that The Refrigerator can function even without Gas in it.

The noise problem is still there as it was before. Any damage in the refrigerator will held the company responsible.

Hence, kindly consider my complaint as soon as possible.

Thanking you,
Your sincerely,
Zuber

i have bought a washing machine in jan 2007 with in a year the drum & bearing has replaced. As per the service engineer he advice to take warranty and i have taken extended warranty for 2 years of Rs. 2750/-. Now again the drum has to replace. After calling so many times and waited for 20 days nobody has turned up for service. I dont know what i have to do.

Servicing Engineer of M/S SAI KIRAN SERVICES 9Authorised Sales & Service Partner of Whril Pool washing machine was sent to attend to the complaint about the machine and on his guidance paid Rs 2499 to keep the machine under the annual maintenance contract.

Cheque on Karnataka Bank, Jayanagar 9th Block Branch, Bangalore dt 1-1-09 was drawn in favor of the above said company covering the cos of A.M.C. + the charges for visiting to attend on to the complaint on the machine (Rs 281/=)Receipt no 21308 Dt 1-1-09 was issued for the amount received for A.M.C.

It was later decided that it would work out more economical to buy a new machine than to keep maintaining the 10year old machine under A.M.C.coverage. on 3-1-09 called the call-centre of Wrilpool Washing Machine to find the procedure to get back the money paid towards A.M.C, for which the contract form had not been signed yet as it was not given to me at the time of receiving the cheque, by the servicing Engineer.

I was directed to contact Mr Peter, identified as the manager of the above said 'SAI KIRAN SERVICES' When he was contacted on 4-1-09, he assured to return the money on 6-1-09. Since the assurance was not maintained I called him again on 8-1-09, and he assured, again, that he would organize for return of money by the evening of the day or the next day or at worst by saturday the 10-1-09.

The assurance by Mr. Peter is not maintained, once again.

As I am an aggrieved, and aged too (Past 69years) I am looking to get my case resolved soon.

Looking forward to an early response from Mr Peter to settle the issue, i remain
Yours customer,
S.Ramu