Whirlpool India Complaints & Reviews

whirlpool/refrigerator — nothing is being done

our refrigerator had already bean replaced but this one is also having a defect in it ... the door does not close completely ... we have talked to the dealer also but nothing is being done the say that they have forward our complaint but it has been three to four months but nothing is done ...

Whirlpool/ Iceberg refrigerator — Poor Make Quality and Service

My father Mr U P Srivastava Purchased a Whirlpool 310 litre Iceberg refrigerator on 26/12/2005 for Rs 17990/- from air care engineer, Llal Bagh, Lucknow. Ever Since purchase the refrigerator has been a source of problem rather than be an asset. Immidiately after purchase there was a problem in the cooling system and water had started coming out. After a lot of persuing company representative finally repaired the fault. Of late the outer casing of freezer door has suddenly caved inwards without any external pressure/ shock. After lodging complaint with the call centre and giving the cmplete details of the fault, all that was done was that a service engineer turned up, charged about Rs 300/- (as visiting charges) and simply noted the defect. He added that the complete door of the freezer costing over Rs 3000/- would have to be replaced.

It is indeed pathetic state of affairs that a reputed brand such as Whirlpool provides such appliances having poor build quality. Quite a lot of effort and money has already been spent on an appliance that is supposed to ease household functioning. It would be appreciated if the Company goes beyond the terms and conditions of Warranty and does the needful to rectify self devloping faults in the appliance.

It pain me to see my parents troubled with the fridge when ever I come to Lucknow on leave.

Whirlpool/ Fridge — Poor after sales service

We had purchased a fridge last October considering Whirlpool not only the best but also best in after sales services also.
This May end the fridge door had started getting heated up and the door gasket got loosened. I lodged a complaint regarding this at Chd call centre on 01/06/2009 they gave me complaint number CH[protected] . But to my surprise no one has turned up since then. I have called the call centre at least 6 after that, every time they say matter has been referred to Head Office and they personally shall highlight the matter. They gave a landline number which no one picks up at calling.
My friends have feeling about Whirlpool that they pass the warranty period like this only.
I am writing to you as my last hope. I had mentioned the complaint number CH[protected] . We never had ever thought of such bad after sales services. This fridge I had bought for my parents, now I have a buy a new fridge for my use at my job place, and with much regrets I say that surely I may not go for Whirlpool.
I hope you shall take up this matter seriously

Whirlpool — Manufacturing - Poor Quality

This is to complaint abount the quality Whirlpool Product.

I have purchased Whirlpool Doubledoor Fridge of 250 Ltrs on 15/07/09. The product stop colling in 20 days only. On complaining to customer care, executive came & said Gas has been chowked. I was shocked about the quality. I called up Service Centre & discussed on this. According to them, their senior engineer will came & will check again, Till now nobody have visited again.

CAN SOMEBODY TELL ME HOW MUCH TIME IT WILL TAKE FOR SENIOR ENGINEER TO COME.

BULL ...

PERSONAL OPINION : Please do not refer any whirlpool product to any of your friend.

Parveen Gupta
[protected]

Whirlpool 220L Double Door Fridge — Residential Address

Dear Sir,

In my complaint I forgot to add my address and contact details, they are as under;

Thakorlal Shah,
Building No. 1 Panchsheel,
Flat No. 106, First Floor,
M.L.Camp, Maharshi Valmiki Road,
Matunga, Mumbai-400019.

Mobile No. [protected].

Thanks,

Thakorlal Shah.

Whirlpool — Poor quality and service

I feel i did a blunder mistake by purchasing a refigerator from Whilpool, i wanted to change my refrigerator in the month of Novmber 2009, i thought Whirlpool is multinational company and thier quality may be better than other companies and i bought the fridge, with 3 months after the purchase fridge stopped working, i gave complaint to their service centre, they cooly responded after 3 days, that too after serveral requests over phone and filled GAS, exatcly after three months, Fridge again stopped working, i gave a complaint to their service centre, the response was similar, this time they took 4 days to repair, now after 3 months after the last repair, Fridge stopped working, i gave a complaint yesterday and asked them to replace the unit as it is coming for repair every now and than, may because of the poor quality.

The company should undaerstand few things,

1. Fridge( Refrigerator) has become very essential house hold item, when a complaint is registered, it should be addreesed immdiately as food items are perishable
2. When you get complaints of repir frequently, they replace the unit instead of repairing, since it is connected with their reputation and customer satisfaction.

I suggest, think twice before going for WHIRLPOOL brands.
Gopinath
Hyderabad

Sub: Unsatisfactory service after availing service contract w.e.f. 10.06.2008 to 09.06.2010 (24 months) with M/S. Biplab Enterprises, Siliguri, West Bengal against Whirlpool Washing Machine Model No. 7234, Serial No. INB[protected]
~~~~~~~~~~~~~~~~~~~~~~~
I am the customer with your first product launch in Siliguri, West Benagl and still continuing.

My Product Details:
~~~~~~~~~~~~~~~~
Description : F-65
Model No. : 7234
Serial No. : INB[protected]
Date of Purchase : 05.08.2004

Service Contract Agreement:
~~~~~~~~~~~~~~~~~~~~~
Mr. A. Biswas
M/S. Biplab Enterprise,
Siliguri, West Bengal,
Ph[protected]

Application No. HP01 248225 Dated 10.06.2008 (24 Months)
Inspected by: Samjit Mandol


The above machine purchased on 05.08.2004 and satisfied until I enter into this service contract greement w.e.f. 10.06.2008. It is found that the service people deliberately avoided to attend the complain lodge with them as a result the service contract agreement found useless. You are requested to let me know what steps should be taken either or from your end to get satisfactory service from your service people. It is not desirable to disturb you as the matter can be sorted out with your local authority however having no. other alternative I keep you inform about your poor service and my dissatisfaction.


MONA PAUL
M/S. M. & C. Iron Stores,
Sachitra Paul Sarani,
Haiderpara, Siliguri,
West Bengal
Mobile No.[protected]

sir,
i have brought a fully automatic wirlpool H56 washing machine in surat. every month i have to call the service engineer for some problem and i have to wait for weeks to solve my problems. presently my washing machine had a thermostat problem and they took it to the service center , even after 15-days of continious follow ups and requests i m not getting any response. my complain no. is AH-[protected] dated[protected]. what should i do now ? , please help me.

i purchase a whirlpool 123 650d sports from your dealer MANGLAM ,M.I. ROAD ,JAIPUR on 04nov,2010 under invoice no:2280 date 04.nov-2010,
After one year machine is giving us lot of trouble like it caught fire two times while working
till date and its important parts got damage,after complain they took 6days to repair the washing machine,i spend my hard earn money
to purchase this machine for my comfort,but we felt a lot o[censored]ncomfort
by useing this machine,delaer response is very very poor he refuse me
to give any kind of help by saying his work only to sale the washing
machine, he not sit for listion any complain you ask the company

i need my money back i donot like to keep such truble full machine,i am wooried due to this fault (fire) my other house hold can catch fire along with washing machine.

i hope for favourable response from your side


RAJEEV SIMLOTE
10/975 MALVIA NAGER
JAIPUR-302017
RAJASTHAN

[protected]

I find companies paying scant respect to the complaints registered. I have a problem with washing machine now. I bought a washing machine WM Splash Light Grey, Serial No: INB[protected], model No: 10437 on 16/2/2008. On 24/3/2008 it developed problem with scraping noise from the bottom.

A person attended on 25/3/2008 and said a part has to be replaced. Till now there is no sign of him. I have called call centre on 26th and today 3 times. They assure to send somebody within so many hours but nobody turns up. I was even informed by the call center person that one of their service engineers had reported that they come on 25th. But we are very sure that nobody has visited us after the first visit. What surprises me is that how can a machine stop working within a month.

Their service is very poor.

I am narrating below my experience with the Whirlpool and its refrigerator. As anybody can make out that my experience is worst than that of Mr. Koul, as I have been having problems with the fridge right from the beginning and had to manage without fridge for about 40 days after its purchase on August 11, 2007 and now for 12 (don't how many more) days. I suggest that my complaint too be appended with Mr Kuldeep Koul's Complaint to the Consumer Court.

We had purchased a Whirlpool Double Door Refrigerator (Iceberg 340 Steel) on August 11, 2007 from M/s TV House, 25, Main Market, Kingsway Camp, Delhi 110007. The piece supplied to us was defective. This was brought to the notice of the Company, whose person came and inspected the machine and accepted that the fridge needs to replaced. The replacement came after about 40 days after innumerable reminders. As the temperature outside starting increasing by March 10, 2008, we discovered that food items kept in the fridge are getting stale because of inefficient cooling. Complaint was lodged to the service centre of the company on 18th March. A service person came and told that the defect was in switch which had been rectified. However, as the problem persisted, we again got in touch with the company. Again another service engineer came and told the the problem is with the vent which gets clogged due to a manufacturing defect. He promised he would get the parts to be replaced and would set the fridge right by 21st evening. The fridge is still lying switched off since than. In between, we have made numerous calls to the company. Last response from the company was on friday, 28th March. The person on the line told that in a week's time a team from Quality Control of the company would visit our residence and after inspecting would decide further action.

From the above detailed account of our experience, anybody can make out the callous attitude and befooling tactics of the company. How can one beleive that a simple machine like a fridge requires so much deliberations for deciding the fault? My request is either company should replace the machine with a working model of similar type or should refund me the cost of the fridge along with compensation for the amount of time wasted by us in pursuring our complaints and the mental stress to which we have been put to in this process.


SB Babbar

I am an aggrieved senior citizen regarding tarnished service from the Whirlpool India.

I am using Whirlpool Whitemagic Hot wash under AMC for past some years.

My complaint regarding non functional heater vide serial 7791 on the 24 Nov 08 is yet to be solved, instead the so called engineer from Dehradun Chawla Electronics has left evn the PCB useless and the machine is standing non functional for last one month.

I don't know what to do? Mr Chawla has yet to takee some positive action. His number is [protected], please someone from Whirlpool call him up and request him to do the needful.

Whirlpool — No service for 350 Ltr refrigerator from 3 months

we are very much upset for last 2 months... our refrigerator is not giving cooling at all...

Engineer visit... after 4 days & then he is not able to find the fault.

we are very much upset... such a poor quality of engineers are hired by the 'WHIRLPOOL FARIDABAD AGENCY' THAT THEY ARE NOT ABLE TO CONCLUDE WHAT FAULT IS...

POOR SERVICE POOR COORDINATION BY FARIDABAD SERVICE CENTRE.

We dont have invoice/reciept bill, then no concerned person is properly guidingour microwave which is only 5 months old is still not working... House no.: 1145sector17, Faridabad, Ph. [protected]

Dear sir,

We have not received any reply or action on this issue till date.

Regards,

Ravikumar C


From: [protected]@hotmail.com
To: [protected]@whirlpool.com
CC: [protected]@whirlpool.com; [protected]@whirlpool.com; [protected]@whirlpool.com; [protected]@whirlpool.com; [protected]@yahoo.com
Subject: RE: HP 04041805
Date: Tue, 4 Aug 2009 17:36:39 +0530

Dear sir,

Thank you for the visit from your Calicut Service Centre.

The service personnel was not very helpful in resolving the issue, his response to our query were not specific and answers very vague, he was trying to avoid the job, and not understanding crux issue

The issue is the refrigerator has got rust,

We had purchased a whirlpool model 1210-220lt in 1997, we had opted for anti rust package offered by Whirlpool at that time and we had paid for a 5 year term ( Receipt available) and renewed the same for a period another 5 years and subsequently Whirlpool came up with Home care Plan

Product No : CO/P/0907/44726 purchased on Sept 19, 2007 and we availed of availed Home care Plan Registration NF-0810-24m Plan code No. 1023171 . We were told that the Home care Plan overides all previous plan and rust coverage is also covered in the plan.

As per the plan Whirlpool service had to visit us for preventive maintenance on the following dates : 19/3/2008; 15/9/2008; 14/3/2009; and one for 10/9/2009; because of lack of support from Whirlpool service or Homecare the refrigerator has developed rust on the door and the frame .

The visit on Friday ie July 31st was the first visit under the plan

Your Calicut Service Centre, is one of the most Customer Unfriendly centre that i have across, they are not bothered about customer query, and well the moto seems if it is old model avoid all services at any cost.

I request you to sent your Service Manager for the region, to look into the issue and advise accordingly


Our contact details;
V Vilasini,
'Damodhar'
Thiruvannur P.O.
Calicut 673 029

tel[protected]
Mob : [protected]

Regards

Ravikumar


To: [protected]@hotmail.com
CC: [protected]@gmail.com; sree.[protected]@gmail.com
Subject: Fw: HP 04041805
From: [protected]@whirlpool.com
Date: Thu, 30 Jul 2009 18:05:44 +0530


Dear Sir,

When we tried the below give number, it is ringing only, no response.

We have given instruction to our Service Centre, Calicut to attend your complaint.

They will be contacting you on this without further delay

Regards,

Elsy Thomas
Cochin.


----- Forwarded by HomeCareConsumerCell/Faridabad/IN/E/Whirlpool on 07/30/2009 04:41 PM -----

Ravi Kumar <[protected]@hotmail.com> 07/30/2009 09:28 AM

To: Home Care Whirl Pool <[protected]@email.whirlpool.com>
cc: <[protected]@whirlpool.com>, <[protected]@whirlpool.com>, <[protected]@whirlpool.com>, <[protected]@whirlpool.com>, aa aa <[protected]@yahoo.com>
Subject: FW: HP 04041805



Dear sir,

No action yet from your side

Regards

Ravikumar C

From: [protected]@hotmail.com
To: [protected]@whirlpool.com
CC: [protected]@email.whirlpool.com
Subject: RE: HP 04041805
Date: Tue, 21 Jul 2009 10:28:54 +0530

Dear Madam,

It is quite surprising that you do not have the details of our Home care program, where as your Head office has sent us official letter in this regard in 2007 itself, your calicut service centre too has the details.

Our contact details;
V Vilasini,
'Damodhar'
Thiruvannur P.O.
Calicut 673 029

tel[protected]

Regards

Ravikumar


To: [protected]@hotmail.com
CC: [protected]@whirlpool.com; [protected]@Whirlpool.com; [protected]@whirlpool.com; [protected]@Whirlpool.com
Subject: Fw: HP 04041805
From: [protected]@whirlpool.com
Date: Mon, 20 Jul 2009 15:56:08 +0530


Dear Sir,

With the below given Plan Number no record found in the system.

Please provide your contact number and address by return mail so that we can arrange to attend your complaint without further delay.

Regards,

Elsy Thomas
Customer Care-Cochin.



HomeCareConsumerCell/Faridabad/IN/E/Whirlpool 07/20/2009 02:38 PM
To
Dinu Joy Parakkal/Cochin/IN/E/Whirlpool, Callcentre-Kochi/Faridabad/IN/E/Whirlpool, Elsy Thomas Non-Whirlpool/Cochin/IN/C/Whirlpool
cc
Helpdeskindia/Delhi/IN/E/Whirlpool, Muthu Kumar Murugesan/Delhi/IN/E/Whirlpool
Subject
Fw: HP 04041805








Pls do the needful to resolve the issue ASAP.

With Regards,
Sreeja
Home care consumer cell,
Whirlpool of India Ltd.
----- Forwarded by HomeCareConsumerCell/Faridabad/IN/E/Whirlpool on 07/20/2009 02:37 PM -----

"Ravikumar" <[protected]@hotmail.com> 07/17/2009 04:33 PM
To: <[protected]@email.whirlpool.com>
cc: <[protected]@yahoo.com>, <[protected]@hotmail.com>
Subject: HP 04041805




Dear sir,

We had purchased a whirlpool model 1210-220lt
Product No : CO/P/0907/44726 purchased on Sept 19, 2007

We had availed Home care Plan Registration NF-0810-24m Plan code No. 1023171

As per the plan whirlpool service had to visit us for preventive maintenance on the following dates : 19/3/2008; 15/9/2008; 14/3/2009; and one for 10/9/2009; because of lack of support from Whirlpool service or Homecare the refrigerator has developed rust on the door and the frame .

We regret to inform you that in spite of our calls and visit to your Calicut Service office, no one turned up for any maintenance work, also we had requested or certain parts on the refrigerator door, which was not made available despite assurance. Now we understand that we have been sold an obsolete model in 2007, the reason for service centre not to take up the maintenance of this model.

We request you to kindly replace the rusty refrigerator at the earliest or we will be compelled to file a case against whirlpool at consumer forum.

Looking forward to a favourable action from your side.

Regards

For V Vilasini

Ravikumar C

my refrigerator is whirlpool fusion 200l which is creats cooling problem

Dear Whirlpool team,
We would like inform to you that, your servcies is not good after sale, very poor, not satisfied, for last two or three months your engineer visted in your house for checking the refrigerator, but they are not doe well, and they are change the some parts but its not working also well, I thnk its manufactruing defect in this refigerator, we request to you kindly take this refigerator back and refund our money, we are not take more tension for this system.

plz do the need full as soon as possible,

thnks

I have purchase whirpool refrigerator Genius XL in 26 th Oct.2008. my complaint is compressor giving huge noise & vibrating.

Please do the needful

service charges also too much.

Sue those [protected]@#ards!!!

I am angry, frustrated and furious...

they are cool, happy, unconcerned,

and they get there salaries????

make them sleepless

Wow that sounds terrible. Contact them via postal mail at their Whirlpool India head corporation office (you probably can get the address from an employee or on their website). You should write your complaint in writing to them, explaining what has happened, the defect about your washer, that the people cannot fix the defect and will not replace it with a similar washer.

Let's hope that works

Pablo

My problem also similar, I bought H65 machine in March 2006, never this problem solved by service engineers. The service engineers are not from whirlpool, rather they are from contract company engineers.

I bought whirlpool Washing machine after 25 jan 2008. I have been doing my complain abt machine from last one month. But still not taken any action about this. My complain no. is jp[protected]. I want to solve my problem as soon as. Machine is broking pent's hook.

Whirlpool Washing Machine Splash — NEW DUST COVER IS REQUIRED

I have a Splash Whirlpool washing machine. The Dust cover is worn out. I want a new one. Pl. direct me to the dealers in New Delhi/Delhi.

Whirlpool — not delivered

Purchased whirlpool washing machine on 14/03/10 sport model maroon color you have failed to delivered till date. are you threatening me by not responding to my calls and repeated request.Do you think customer who is coming to you are not worthy.respond to this mail or cancel my order and refund my money at the earliest. my advance receipt no is [protected]

Whirlpool — order not delivered

i had booked a refrigerator(whirlpool Mastermind DLX 300ltr Titanium colour) for last 20 days from Basudev Enterprises,Baripada,Orissa.But still now it is not possible

Dear sir,

I have single door whrilpool refrigrator there was regular problem in the door i have given complaint but till now they have not replaced the parts past 20 days every i am calling the CHENNAI service center but they could not able give proper reply. i ready give back the same to Whrilpool free of cost. due worst service. V.MANOHARAN CHENNAI MOBILE : [protected]

I have a duble Door whrilpool refrigrator which was purchased . Warrenty for 7 years which I have purchased in the year 2004. Suddenly for last two day refrigetor is not working? please help me to get the refrigetor workable. My address is B207 & 207A, Girikunj, 390, S. N. Roy Road, Kolkata-700 038.

I purchased the said refrigetor from Sales Emporium (South), Behala, Kolkata. Please do my favour.

I have a single Door whrilpool refrigrator which was purchased june 2003 from Nilkanth Varanasi.suddenlu since last few days its cooling effect is not proper ?please help me to get my refrigrator working properly.My address is R R Memorial Hospital Chakia Road, Kudhkala, Mughalsarai,
Mobile no [protected]

Whirlool Washing Machine — No proper service for 14 days

We had purchased a washing machine in Nov., 2007.There was problem in the machine on 03.08.2009. We called the dealer and he assured us that he will arrange to send the service person from the service centre.Then we called the local service centre on 4th August and we were told that the compalint can only be taken through the toll free number and locally they can not entertain any complaint.We called the toll free number We were given a good response and we were happy that the machine would be repaired next day. However to our surprise the service person only came in on 7th of August late in the evening. He said that there is a problem in the valve and he will replace it the next day. A new person came on 8th of August again late in the evening. He replaced the valve but the problem was not solved.He said the PCB ius not working and he will have to replace the PCB which is possible on Monday ie. 09.08.2009. We requesed him to please help us on Sunday and he said he will try. However nothing has been done till date. Surprising that a such a company maintains a service centre but does not maintain inventory of spares and even can not arrange to supply the part in 15 days to its service centre. We have even faxed a letter to the MD of the company but in vain.We still are at the mercy of the serice centre and the company's part supplying store.

I bought a refrizerator from SANGEETA from Patna dt 13.03.2010 but key not given to us..The front side of the said refrizerator is scratch looking very badly.The model is elite.

Pls look into the matter.

Thanks & Regards

Mani Shanker Jha
[protected].

sir/madam,
my ac is not working from last two years i m complaning but nobody is helping me.i am very angry with your services, please do favour
thank you
[protected]@rediffmail.com

Hi, This is Ravi Kumar Who bought Whirlpool washing machine from Tirumala music centre Hyderabad on 4th July 2010, Recently we have raised a complaint regarding FLT power board problem and they promised that the same will be replaced (Complaint dated 5th Nov) SR No HD [protected]. The same is not yet resolved and no one from the compny is responding, Request you to take forward the same and early response expecting. Regards, Ravi Kumar s [protected]

Sir,
I have purchased a washing machine on[protected]. Since it was working well after the guarantee period, the company compelled me put the machine under Home Care Plan(Rs. 1820/- for two years). After a long hesitation I’m agreed. I think the company will care for the spare parts that are to be replaced during the HCP period[protected] to[protected]. But the company technician doesn’t change any spare parts with free of cost. They charged for every replacements and only the visiting charges (Rs. 280/-) was not billed. During the HCP period the formal visit of the company staff is 4 visit. In my memory they weren’t attend the machine that much visit. Even they were not cleaning properly and only in the aim of selling company made products such as cleaning powder and hose tube etc. there are many calls to me from the call centre to exchange old machine buy a new Whirlpool products. I have such a bitter experience with whirlpool.
Thanking you! Your’s sincerely,
M.Saravanan

To
The Vice President Consumer service
Whirlpool Consumer Care

Dear Sir,

I have purchased Washing Machine White Magic Splash (description of which is given below) from E-Zone Lucknow.Now I am in Faizabad.It not been an year, all the plastic parts are wearing & tearing and worn out. How sensitive is it. It has been 3-4 months, in spite of repeated phone calls to Whirlpool customer service dept. no action has been taken so far.

I can’t stand this Washing machine anymore. I want the replacement or money back. Please do the needful as soon as possible otherwise I have to take strict action against your company.

I am sending copy of this mail to consumer forum as well.

Thanking you,

Roli Pandey
K.M.Sugar Mills Ltd,
Motinagar, Faizabad –U.P.
M.No-[protected], [protected]

Details of Washing Machine
Machine Name- White Magic Splash
Serial No. – 1NB08080219
Model No. – 9855
Date of Purchase – 8/5/2008
Dealers Name- E-Zone Luck now.
Permanent Address – 13/541, Indira Nagar, Lucknow. U.P.

Hello All

I experienced very pathetic service support from Whirlpool India ( Bangalore) on my washing Machine, given ultimum till tomorrow 22nd May 2009 to rectify the problem, else I am planning to file a case with District Consumer forum in bangalore, since I am paid three year comprehensive AMC payment for my machine.

Is anyone have similar experience and would like to join with me to sue this Company for substandard service, please contact me in my mail id [protected]@yahoo.co.in.

Let's join hands and teach a lesson to this type of company who advertise very big and do nothing.

Hi All,

This is about Whirlpool Service, i have a whirlpool washing machine at home. Recently this machine developed some problem. I have called the service center to have a look at this issue. We had a service personnel who came in promptly to my place. He had diagonised the issue as a faulty bearing. However as the spare parts are not available the repair has still not be carried out. Since last 1 month i have been facing this issue.

FYI, the machine is still in warrantly.And whenever i callup the whirlpool service center they say you case has been escalated, it is being tracked. This is the sorry state of affair.

When whirlpool cannot provide service then i feel they do not have any right to sell their products in India.
Infact i would say, please ban all the products of whirlpool from being sold in India.

hi, .I am also here with same story of negligence and unprofessional response of service center in bangalore, for my fridge.Its almost six months now that I have been suffering for the gas leakage.I made 40-50 calls /day to their call center and every time they promised to send some technician.As I have been in Bangalore recently, I thought the people of this place very uncooperative, unsympathetic and unprofessional., but beside my experience of meeting these type of people, its the company to be blame also
saeeda jamal
gokul xtn.north Bangalore.

Even I am one of you so I completly agreee...

We have service contract with whirlpool, we were happy with the same but from last one we are trying to reach out to you people so many times still, the problem is not resolved. Just looking at your compays service we brougt one more washing machine, but it seems you people are missing on the service part, which is more essential for future sales...

This company is disgusting. I am experiencing similar problem now. What is the procedure to approach the consumer forum?

I had purchased a washing machine recently and within 5 months i had to call the service persons nearly 10times, first they said it was a problem with the hose outlet after a few days another problem started and this time it was the switch board, so the switch board was changed then it was the main board and that was changed then again it stopped for no reason, this time i had asked for a replacement o[censored]nit so i called up the customer care and the request was taken, till date approximately its 2 months since i asked them for replacement and nothing has happened, and my so called new machine is idle in the corner like cow dung, , , , , , their service sucks, , , , , , , Never ever go for their products, , , , , , THEIR SERVICE IS ROTTEN.

My TVS washing machine for which I have a maintenance contract (Ironically called' Peace of Mind Plan' ). The machine broke down in June.Afer several attempts I could make a complaint to their call centre. Getting to talk to somebody there is a herculean task as always *Our executives are busy with other customers" is the perpatual recorded message that I had to listen to for umpteenth number of times.Finally some body came and had a look at the machine.he returned after two days and did so called repair.The machine refused to work.Subsequently another service engineer(!) came and attended the machine .Within one month I am back to square one with machine not working.My several attempts to make a complaint through the call centre ahs not been successful.I only hear very loud advertisements of whirlpool and a message that all our executives are busy with other customers. There does not seem to be an end to my misery.
H.S.Kamath [protected].

I purchased whirl pool washing machine 3 years back by paying 14000 Rs. in these 3 years i paid around 6 to 7000 Rs for repairs, dont understand what kind of washing machine you sell to customers. and the spare parts are very costly.

To
M/s Whirlpool of India Ltd.
Whirlpool House
Plot No. 40, Sector 44,
Gurgaon – 122002
Haryana


Dear Sir,
I purchased a Whirlpool washing machine (Splash mode No.12679) I have paid Rs.11200/- I have paid Rs.11200/-. Serial No INF[protected], on 28Th /o8/2011, from Darsana Traders, Karunagappally, Kollam, Kerala . When I brought the machine home and the service mechanic installed it, on the day itself. When power was on, a loud sound came from it. After inspection the service mechanic found that the washing machine was faulty one . So, he recommended to issue new one and installed it . The Model No. of the same is 12679, and SL No .INB[protected].
The new washing machine hardly worked for one year, then stopped working. I call the service mechanic and he inspected the same. He said that, the Circuit Board of the washing machine was gone. The Circuit Board replaced by the service mechanic.
On 10/04/2015 the washing machine stopped during working. I called your service mechanic, he inspected the washing machine and found that the Circuit Board, the gear and the bearing systems of the machine are not working .They must be replaced. It will costs Rs.4850/- and he also said that, they must be replaced by my own cost.
1. Since the washing machine had fatal defects, on the day of purchase,
2.The washing machine itself had to replace on the day of purchase 28/08/2011, after the installation .
3. After one year, the Circuit Board had gone and it wanted replaced.
4. Again one year after, on 10/04 /2015/ the replaced Circuit Board, Bearing System and Gear System are fatally damaged.
The cause of the defects of the machine and the spares is due to your poor manufacture ship. . So, you are the lone person responsible for all, above said, losses and miseries. As per your condition, the warranty period is over. So, It is a perfect cheat, I used the machine in rare times.Rs.11200/- is not a small amount to me. You have the responsibility to replace the washing machine, in free of cost. You had not complied it, till the date .
I had already suffered very lot of pain, insults, mental agony and monitory losses. Your machine is the cause of them. You are the person responsible for them. I was suffered very lot by your washing machine, Whirl Pool Splash Model 12679. The washing machine was not replaced by you. It is informed you that, I am failing a suite in the Court of Consumer Protection, Kollam, Kerala, within 40 days.
Yours faithfully,
Suresh Babu .V,
Edathittamekkathi, Pada North, P O,
Karuvagapally, Kollam, Kerala State
e-mail [protected]@gmail.com
Karunagappally PO.
26/06/2015.
Mob: [protected]

i have complain in may regarding my washing machine. one man come and take the photo of machine which is damage and insure me that i will come back with the part and replace it but till today he has not come

Subject : Regarding Stabilizer for Whirlpool Fusion Refrigerator 200 ltrs.


I have purchased Whirlpool Fusion Refrigerator 200 ltrs from Jainsons, Tambaram. I was not informed by the dealer that stabilizer is required even after i have specifically asked them. Its clearly mentioned in the refrigerator that "NO STABILIZER REQUIRED". When the Whirlpool technician came for demo he said us that stabilizer is needed for the refrigerator and he says it is must. I dont understand why they have pasted a sticker mentioning "NO STABILIZER REQUIRED". I feel i have been cheated by both dealer as well as the whirlpool company. I feel i have made a wrong decision without knowing the real fact. I have been insisted to purchase a new stabilizer for it. If it is definitely required why dont they provide it along with the refrigerator.

Please do the needful as soon as possible.

Regards,

D.R.Srinivasan

Dated.01/12/2007
To,
The General Manager,
Whirlpool Electricals Ltd,
Sub: - Complaint
Dear Sir,

I would like to state that I have purchased a new Refrigerator of Whirlpool Company from Modern Electric Store,Roorkee-Uttarakhand on dt.04/02/2007 against invoice no.INC[protected] model No. 10107.
Now presently this is out of order and I have already complained for this.
Just after two months of purchase it is creating problem of not cooling, for that I have complained for the first time to whirlpool service center,Roorkee on dated 20/04/07(complaint no. 123) which comes out with no responce Again we've complained on 28/04/2007(complaint no. 184) and they changed the compressor. Once again on dated 30/04/07 it created the same problem for which they said that the compressor has been changed and it will take 3-4 days to maintain the temperature.since then we have placed five more complaints viz.(complaint on 24/05/07, 21/06/07, 15/09/07, 20/09/07, 22/09/07)everytime the service engineer keep on satisfying us by one way or the other such as "the relay is out of order","place the refrigerator in an open area","the compressor needs refilling",etc.

You are kindly requested to look into the matter and give me the permanent solution of this regularly arising problem by replacing the refrigerator before the warranty expires. Your immediate response will be highly appreciated.

Yours faithfully
Sanjeev Mehndiratta,
H.No. 164,
Sukhdevnagar,
Roorkee.
Contact No. [protected], [protected]

Whirlpool Washing Machine — Bad service!!

Whirlpool will not survive in market if they still keep on hiring service frenchisies like Mark services Mira Road, Thane. These people are trained to remove original components and replace with spurious parts which fail after a monnth or so. Just to earn money this frenchise can do any thing with your whirlpool product.
Whirlpool please take action against your frenchise asap.

Whirlpool Washing Machine — control panel not working

so many times made complaint for the last one week but they never turned to replace the defective panel.. in this complaint board made complaint third time but no feedback is arrived. kindly look in to this matter and do the needful at the earliest

Being the service centre at ramapuram, chennai 89. they are not dispose the complaint for the last one week. Instruct the service centre forthwith to dispose the complaint

Whirlpool Washing Machine — WATER INLET IS NOT WORKING

WHIRLPOOL WASHING MACHINE - TOP LOADING - WATER INLET IS NOT WORKING

WHIRLPOOL TOP LOADING WASHINH MACHINE WATER INLET IS NOT WORKING. HENCE KINDLY PROVIDE THE AUTHORISED REPAIR FO SERVICE.

The water inlet was not working and got repaired once. After that, the detergent powder was not getting washed down by the water flow but we have to physically do it everytime. Creating real botheration while using the machine.

Water inlet is not working in whirlpool top loading washing machine.

Whirlpool — heavy noise in washine machine

heavy noise observed during running . we made the complaint on 1.11.08 our comp no:1443( chennai, tamil nadu, india)

but till date we does not got any response from your service engineers.

Whirlpool Washing Machine — no maintinance with in warrenty period

my whirlpool washing machine model no- S170 purchased on 30/06/2008 has Inlet knob problem from the very first day. even after several complaints have been made to the local dealer, no body bother bothers to fix it up. more over the dealer talks very rudely n tells to complain to the company. i have mailed to whirlpoolindia also, but there is no response from there also. i m very upset with that.

Whirlpool /Washing Machine Ellite — No response for problem registered

Hi,

We bought Whirlpool Ellite Sensation on 1st oct 2007 and got AMC for 5 yrs on the same day, on 1st of Dec 2008 we given complaint for not working and got the complaint no.CN[protected], they sent some one on 2nd Dec and got a feedback that Drum problem, but till today they didn't solved the issue, daily am calling them but no response till today (15th Dec 08 ).
So am trying to alert consumers that please get a confirmation regarding the service and buy this product else you has to suffer like me

Whirlpool washing machine S-70 — Timer not working

When we put the timer in soak mode automatically it is rotaing and machine is also rotating very fast in one directrion only

Whirlpool Washing Machine — NO RESPONSE FROM SERVICE CENTRE.MACHINE IS CARRIED TO SERVICE CENTRE BUT MACHINE IS RETURNED WITHOUT ANY SERVICE

I HAVE COMPLAINED SEVERAL TIMES TO SERVICE CENTER IN PATNA, NO RESPONSE FROM SERVICE CENTER.MACHINE IS CARRIED TO SERVICE CENTER SEVERAL TIMES BUT IS RETURNED TO US WITHOUT ANY SERVICE DONE.MY PHONE NO. [protected], [protected]

Whirlpool Washing Machine — Non Availability of Spares

Sir,
Some six years back I felt very prowd to buy a fully autometic washing machine of Europa make here in bhubaneswar. After having used the machine for six months I went abroad to live there for two yeras leaving the machine unused with my parents. After coming back I discovered that the machine has become unfunctional. Having approached to different service stations of the company and contacting number of service engineers there was no result. Even the servicing centre returned the machine back to during their annual audit stating that they will get that done in seven days time. Its almost two years now nobody is paying any attention to my request. I have lodged these complaints even through the company website. Now I don't see any profitable proposition even if the company decides to buy the machine back. Because of no fault of mine the machine is laying dead for the last 5 years and in the process the machine has lost its value through depriciation. So the machine that I purchased by paying 18, 500 was functionally worth for six months. This is not expected from a world leader like Whirlpool. Please help me in this connection.
Regards
Subrat

i registered a complaint in ur abthinda service centre at m/s electro aid, through complaint no.656 dt 27/03/2009 to mr.vinod goyal.
i got wirlphool washing machine, which had a problem, its plate got short circut, and i registered a compliant at your service centre, your servicemen told me that new plate should be put up, i told him to put a new plate,
.
since then i am still waiting from that day for a new plate, today that service men came to put up new plate, but when i saw that plate, it was repaired, not new, i really shock that they were fitting a repaired palte instead of new palte and charging me rs.1350 for that repiared plate.
so plz tell me what to do now, if i cant get proper service, what the use to buy your product.
waiting for ur reply, and plz ask ur abthinda service centre, how do they give service to customers likt this,
i had visited your bathinda service centre 30 times in 13 days

contact me at
mr.raju madaan (m) [protected]
hno 14183
street no 5-a
ganesh nagar
bathinda (punjab)-151001

Whirlpool Washing Machine — Delay in attending to complaint

I logged a complaint regarding drain error for my washing machine on 25th april 09, and i was assured that it would be attended to before 5 pm. At six when i contacted customer care, i was told that it would be done by 8 the same night. and no one turned up, not even a call from the customer service engineer to keep hopes alive. When i called on sunday morning, i was asked if the engr had given a call, and assured that the complaint would be attended to by noon. the " by noon" came at 12:30, when i got a call from the engr asking if he could come in by 1 pm. i replied in the affirmative, still happy and consoled that at least someone finally did call. At 1:30 pm when no one turned up, i called back on the number from which the call had come in.. only to be asked if i was calling from an address WHICH WAS NOT MINE.. and was calling regarding a REFRIGERATOR DEMONSTRATION!!!

it is 2:10 p.m. as i type this complaint. My grievance has not been address till now, and the customer care number says i can speak to the home care division tomorrow regardign the same!!!

WHIRLPOOL.. you have put me into a state of WHIRLPOOL!!!

HOW CAN YOU HIRE CUSTOMER SERVICE ENGINEERS WHO DON'T KNOW WHAT THEY ARE COMING TO ATTEND??????

Whirlpool/Washing Machine — servicing problem

i have purchased a washing machine in 2008 and the machine has 2 year warranty, i have a problem in the machine..i have registered the complaint to the company..but company is not sending anyone to rectify the problem..i request you too take very stern action against the company...

Whirlpool Washing Machine — worst service and product

the worst waste utter nonsense service and manufacturers, i unknowingly committed a major blunder by buying whirlpool's dirtiest manufaturing product ( washing manchine), we took a defect machine to home. we didnt even use the machine, we are calling CC for demo from last 3 days not a single person listen to our calls. is this a service.

Whirlpool Washing Machine — Noise Complaint

My address is No, 7/4, Lawyer Chinna Thambi 1st Street, Old Washermenpet, Chennai - 600 021. I lodged complaint on the last day of April 2009 for a noise complaint on the Machine. The customer service gave a Reference No. 11432 and allotted a person (Engineer) named Kishore or Balaji or Krishna or Rajesh but his mobile No. is [protected]. Still now he has been telling that he will be attending in 5 minutes. He made us to wait but for 15 days he has not turned up. My machine is turning to worst condition.

I have also extended my warranty to till 2012.

Please, Please, Please, Please, Please, Please, Please, allot some good person to rectify my complaint to the above said address. The registered phone number on your data base is [protected]


Samuel, S/o. Sekar
[protected]

My address is No, 7/4, Lawyer Chinna Thambi 1st Street, Old Washermenpet, Chennai - 600 021. I lodged complaint on the last day of April 2009 for a noise complaint on the Machine. The customer service gave a Reference No. 11432 and allotted a person (Engineer) named Kishore or Balaji or Krishna or Rajesh but his mobile No. is [protected]. Still now he has been telling that he will be attending in 5 minutes. He made us to wait but for 15 days he has not turned up. My machine is turning to worst condition.

I have also extended my warranty to till 2012.

Please, Please, Please, Please, Please, Please, Please, allot some good person to rectify my complaint to the above said address. The registered phone number on your data base is [protected]


Samuel, S/o. Sekar

my complain towards washing machine is on 3rd june, only one time engineer came and he say machine will be totally replaced, because machine was burnt very badly. so i again requst that you replace my machine .and respond me quickly.

Dear Sir,
My Whirlpool washing machine is not working from today. Please inform me the Telephone number of your service Engineer to rectify the fault. My address is-
Flat No- 2B-1
LIC Colony, Maitrivihar
Chandrashekharpur, Bhubaneswar
PIN-751023
ORISSA, INDIA.

Whirlpool Washing Machine — Poor response from service centre

Hi... I own a Whirlpool W/M, fully automatic, under AMC with Whirlpool .
The machine is out of order for the past week, complaint was lodged with the company (complaint no MB[protected]) inspite of regular followup with the company on[protected] nobody has attended to the complaint.
Every time we call up we are assured that they are sending someone shortly / urgently, but till date these promises are not being followed up with action by the company.

Whirlpool Washing Machine — For installation washing machine

I have purchased washine machine model no. 9652/65H but i could not installed. and customer care not giving any responce so please short out my problem.

Whirlpool Washing Machine — faulty washing machine sensation elite FL

i bought whirlpool sensation elite FL machine on 17-08-07, it started giving DE drain problem after one year, i lodged a complaint on[protected]complaint no JP[protected])and after around 4-5 days service person came and spent just five minutes on machine and could not make out and said to call him when problem reoccur. next day only, i called him on reocuurence of problem, he was in my area still didn't turn up till date. and the company never took pain to know if the problem resolved. after that my son diagnosed with cancer on 12-10-08 and i was busy with him and could not afford to think about that damm machine. After that again i lodged the complaint on 10-08-09,(complain no JP[protected]), service person came and said UCB is faulty and changed it after about 20-22 days that too after reminding again on 29-08-09 complain no JP[protected]) , the day he changed the UCB another service man was accompanying him and said DRAIN PUMP is faulty he also said these types of problem are there in machines from the starting.and changed it on 07-09-09 but when i used machine on 12-09-09, problem is still there. he also sold us AMC. I again lodged a complaint (JP[protected]) on 12-09-09 and it is yet to be answered. i was given assurance of visit by senior engineer positively by Monday 14-09-09 but till date no one turned up. i agin lodged a complaint on but no one turned yet. i think whirlpool's mechanics are not trained ones. they just delay solving the problem to kill time so that warranty period should over.they just sell a few things to customers rather than solving the problems. my machine is giving this problem from AUG2008 and it was well within warranty and now i want a new machine and no less.

Whirlpool Washing Machine — very-2 poor service

Before app.2 months I booked a complaint of washing machine complaint no. GB [protected]. After 1 month Firozabad service centre pick my washing machine for repairing. But till today I dont recieve my washing machine.

Very-2 poor service centeres

Whirlpool Washing Machine — Cheated in sales

I have purchased a washing machine model no WHITEMAGIC PRO. XL 800 S. from CII Exebition , Chandigarh on 11/10/09. In Whirlpool Company stall your salesman told me I will get 1. Scratch card 2. Professional Bag Kit 3. Surf Exite Six kg free. After that he booked my order R.NO 11423 and he told me pick my order from ARVINDER ELECTRONICS PVT LTD. SECTOR 22 B CHANDIGARH
When I have made full payment to dealer Invoice number HO/002800 date 11/10/09 and give him Order receipt and he talked to salesman in CII and insure me that he will deliver my free gifts with washing machine. But they only send machine. I talked them on phone they don’t have in stock yet. And they didn’t insure me when I will get it. I feel cheated by Whirlpool company.

i have purchased a washing machine in 2008 and the machine has 2 year warranty, i have a problem in the machine..i have registered the complaint to the company..but company is not sending anyone to rectify the problem..i request you too take very stern action against the company... reply plz

tirath kumar mishra
555, mandla road bilhari jabalpur
mobile:- [protected]

महोदय जी,

आपसे निवेदन है की मेरी वाशिंग मशीन मॉडल नंबर 9111 है और जिसका सीरियल नंबर INB[protected] है जो की मैंने[protected] को केडिया फर्निचर जबलपुर से ली थी, जिसकी वारंटी दो साल है, उक्त मशीन के ख़राब होने पर मैंने पिछले २ हप्ते से लगातार सर्विस सेंटर के लोगो को सूचित किया और कम्प्लेन दर्ज कराई है, लेकिन हर बार फ़ोन करने पर या वहां दुबारा जाने पर २४ घंटे के अन्दर समस्या का समाधान करने की बात करके टाल दिया जाता है, और आज तक मेरी मशीन को देखने तक कोई नहीं आया, अतः निवेदन है की आप कृपया मेरी समस्या का समाधान करने का कष्ट करेंगे, मैंने ऑनलाइन सुचना इसलिए दी ताकि समय पर काम आये

धन्यवाद

प्रार्थी :- तीरथ मिश्रा
मंडला रोड बिलहरी जबलपुर

Whirpool Washing Machine. — No service

i have bought a fully automatic washing machine of whirpool this june and from the day 1 it has some or the other problem when the machine was shipped to us it was not having the base cover for which we have made number of complaint but not yet received other thing is now the agitator is rotating only one side and it has a vibration problem we launched a complaint with the service team on 15 october and the technician came to our place on 18, he said that there is a PCB problem which is to be replaced and it will be done tomorrow ie 19 but no one came than we shouted on the customer care team and than on 20 another tech came and he also says the same thing ie it is having a PCB problem and it will be change tomorrow ie 21 this time i took it in writing with the tech that it will be done on 21 which he agreed i also have the photocopy of the written agreement. but the day has finished and no one came at our place.

really pathetic service whirlpool shame on you the entire team,

dated 22112009
TO,
THE GENERAL MANAGER
WHIRLPOOLINDIA ELEC.
SUB-COMPLAINT
DEAR SIR,
I BOUGHT A WASHING MACHINE FROM SACHDEVA ELECTRO SALES, 23-24 MISSION MARKET, COURT ROAD, SAHARANPUR-247001,[protected].
PURCHASING DATE 10/10/2008, MODEL NO.7100, WHIRLPOOL 7 KG S-70 W M
I M FACING A PROBLEM I AM NOT ABLE TO WASH A CLOTHS. PROBLEM IS KIND OF RELATED FROM WASHING, AND SOME TIME THE SPIN IS ALSO MAKE A NOISE.PLEASE SEND A SERVICE MAN TO MY HOME.


CONTACT ME AT,
RAIWALA CHOWK,
KAMBOH KATHERA, H.NO.8403,
SAHARANPUR [U.P.], 247001.
MO.NO -[protected]

So is the case with Chennai service centre - Sri Maruti Engineering
complaint number 32702 is pending; Despite frequent follow up no one turn their ears; Sterio type answer' parts not available' are given. First and foremost no phone call on whther a person is coming or not. Call centre service is very very poor. This is gauged based on service centre response. Service centre are virtually un friendly towards customer. Company can think of disqualifying the centre.

Dear sir,

I have purchased washing machine but I could not installed or Demo and customer care not giving respose .

I have lodged a complaint on 03.03.2010 vide complaint number 5564
for the complaint connected with my washing machine purchased during 03.03.2010 still i have not open the Box seal also.

To my great surprise they have not shown the courtsey of calling me back .

I retunred back my machine, still I have not open box seal .

I regret for having purchased the whirlpool washing machine as I was using IFB washing machine for 10 years without any problem.I planning to Change the brand whirlpool after that i feel this poor service .

If possible, kindly give a reply.

Yours faithfully,

Hasan Basha
Cell.No. [protected]

Whirlpool Washing Machine — Negligence and improper service

Hello,

We had purchased Whirlpool Washing machine Front loading (Sensation Elite) 6.5 KG in March/April 2007 in Chennai. Last month (Feb 2010), the machine stopped working. The machine was showing DLE. The user manual said that I should be contacting the Service Center and I did the same. The person inspected said that panels have to be replaced and gave a frightening quote of Rs. 6,000/-. We were not convinced that boards could be damaged as we have Tripper installed in our house. The second person also confirmed the same and we had to go for the replacement. After replacement is done, we requested him that he waits till one load of clothes is washed to ensure that the problem is fixed. He did the same and during the spin cycle, the machine produced unusually big nose. The engineer informed us that it would take up to 10-15 days to set and he left. The above were witnessed by my family members and when I switched it on the next day, it was totally unacceptable to me. I again insisted the service center to send their service persons. They again sent them in a few days and the service person informed after inspecting that the Drum has issues and might require replacement. He further said that he would contact the service center and inform us. This came as a surprise to me. Even after a weeks time, we did not hear anything from them, in spite of our repeated phone calls. Every time I called them up, they said that a senior person would be contacting us the same day and nothing happened so far. I am feeling humiliated about this kind of negligence and reluctance.

The following questions remain unanswered.
1. How is it possible for all the items to be damaged at the same time?
2. Why did the service engineer say that it would take 10-15 days to set and then the sound will be reduced?
3. Why spare parts cost is so heavy (if not equal to the cost of washing machine)
4. Why are the service centers reluctant to answer our questions?
5. How does Whirlpool expect to survive in the market after having dissatisfied customers like this?

I am very much frustrated by the above happenings and the result is this complaint.

I have lost hope in Whirlpool Customer service in giving a resolution for this and I hope I will get a smooth resolution to this through this forum.

with regards.

service is not good, every year A.M.C charges are taking but no service is providing, dispite several complaint our problems are not sort out. kindly look into matters very keenly. ayaz mahmood

Whirlpool Fully Automatic 6.5 kg Sensation Deluxe Washing Machine — Machine not rectified for over 1 year

My washing machine is not working for last 1 year, Whirpool service team has been unable to solve the issue and do not revert even after repeated reminders. We are evaluating options available to us under the consumer rights and take action under its provisions.
On the other I request the Whirpool Service team to rectify our Machine at the earliest.
Nirupam Kumar.

Whirlpool — Whirlpool Washing machine

Dear Sir,

I Purches 1 Whirpool Washing Macthin i am Not Satishfide Your Service ???????

Vikas
[protected]

i registered a complaint in ur service centre through complaint no.DL[protected] dt 01/05/2010.
i got wirlphool washing machine in January 2010 from Burari, which had a problem, its drier was not spinning, and i registered a compliant at your service centre, your servicemen came to my house and told me that motor of the spin is damaged and motor is not available in our stock at this time.I shall repair your machine atleast next two or three days.
so plz tell me what to do now, if i cant get proper service, what the use to buy your product.
waiting for ur reply, how do they give service to customers .
contact me at
Jyoti Massey(m) [protected]
H. No.93
Gali No. 4
Chandan Vihar, Sant Nagar, Burari,
Delhi - 110084

i got wirlphool washing machine in January 2010 from Burari, which had a problem, its drier is not spinning properly, sometimes it make so noise and sometimes it does not spin. Plz send a serviceman to repair it as early as possible. This is third time when I faced the same problem.
waiting for ur reply, how do they give service to customers .
contact me at
Jyoti Massey(m) [protected]
H. No.93
Gali No. 4
Chandan Vihar, Sant Nagar, Burari,
Delhi - 110084

Whirlpool — washing machine

we had serive problem we noticed t.m.c at hyd 4 times but they were not responding towards it so now i had apporached you so send aservice man with in 1week ph.no [protected] respond us very soon

no response to us we had send notice to t.m.c to send aserivce man 4times but no response by them so
now take action soon
ph.no.[protected]

i registered a complaint in ur service centre through complaint no.DL[protected] dt 12/10/2010.
i got wirlphool washing machine in January 2010 from Burari, Delhi. After some times, the machine is disturbing in spin time and the sound is abnormal in every movement during the spin time. I registered a compliant at your service centre, your servicemen came to my house and told me that motor of the spin is damaged and motor is not available in our stock at this time.I shall repair your machine atleast next two or three days.When I called again at your service centre, they told me om Monday your machine will be repaired. Your service man did not come. Then again i called your service centre on Wednesday, 20.10.2010, they told me next day your machine will be repaired. But next day when again I called your service centre to ask when your service man will be come. then they told me motor of the spin is not available. So your machine will be repaired next Tuesday. I am very disaapointed by your service which you provide to yuor customer. This is second time when I faced the same problem.
so plz tell me what to do now, if i cant get proper service, what the use to buy your product.
waiting for ur reply, how do they give service to customers .
contact me at
Jyoti Massey(m) [protected]
H. No.93
Gali No. 4
Chandan Vihar, Sant Nagar, Burari,
Delhi – 110084

Poor quality product!
To, Date:-16/12/2010
The General Manager,
Whirlpool Electricals Ltd,
Sub: - Complaint
Dear Sir,

I would like to state that I have purchased a new Washing Machine of Whirlpool Company from Watch Land Trading Co.Pvt Ltd City Chowk Aurangabad Maharashtra Ph.No[protected], 2321851 on Dated 18/05/2010 against Sr.No INA[protected] Model No.11909, code 100427, Color Wine Red. Now presently this is out of order and I have already complained for this. Since beginning it is creating Very Bad smell in water. I complained Agene And Agene but dealer has been not be send engineer came and inspected. You are kindly requested to please Your immediate response will be highly appreciated.

Yours Faithfully
Moin Hasvi
Nehru Nagar Kat-Kat Gate
Aurangabad 431001
Maharashtra -India
Contact No: [protected]

Whirlpool Washing Machine — washing machine complaint

dear sir,
I had purchase a whirlpool washing machine from home bazaar aurangabad ,
on the 21/01/2010 that machine was properly not working.

Poor Service and high maintenance Washing Machine

I bought Whirlpool Washing Machine - Professional 5.5kg (Front Loading) on 15/09/2008 in Jainsons Electronics in Coimbatore for the cost of Rs. 16300/-. But from day one onwards there is no proper well trained service engineers. Proper DEMO has not given even after several request. After that i got transfer and shifted to Visakhapatnam in Aug- 2010. While machine is in spin there will be vibration with huge noise in Nov - 2010, immediately i registered complaint in Customer Care in the third week of same month, then service engineer came and checked machine and said need to change Drum, i asked for the price of Drum, he said he will let me know in 1 or 2 days but no response from him i called him back he said will come in 1 hour, still no response for almost 20 days. Than again on 09/12/2010 i called Customer Care and told about all these things, after that anoyher person came for service and told the same, after that also no response. I went directly to Service Centre and informed about this, they said that they will send senior person to find out the actual problem, person named Mr. Anil came and said the same to change the Drum were it costs around Rs. 2500 to 3000. After that also they dint get me the Drum for another 15 days. finally on 27th Dec 2010 they called and said Drum costs around Rs. 5500/-, i was shocked because that to for Drum they are charging that much. I am not affordable to pay that much for Drum every 2 years, I dont think so that they are not bothered about of Quality, think of that Drum life is only for 2 years, than it is more expensive to change this Drum everythime for this cost. I suggest everyone to go for some indian brand. That to the person who came for changing Drum is asking to pay Rs. 6000/- for drum. I think they dont even have fixed price for their products. No proper computerised bill for their parts and service. Only i am seeing Rust formation in Whirlpool Washing Machine in 2 years of period, this shows the quality of product.

Regards

Giriraj B
[protected]
Visakhapatnam

Whirlpool Washing Machine — no one is taking action of our complaint

Sir concern to above subjec we have complaint so many times about our problem which occured in our washing machine...But here no one is taking interest about our complaints its not days problem its hardly THREE long years we are fed up with local companies dealers so finally we have decided to do complain online so please take immediate action on our complaint....
contact number: [protected]

I bought a new Whirlpool Washing Machine. But it was not working from a first run, We raised a complain to replace the machine but it has been a a week but no proper responce from the company..

Whirlpool Washing Machine — Heavy sound during washing process

I purchased Whirlpool washing machine on 24/12/2010 from chennai. For the last 20 days it gives unbearable sound at the end of the washing process. Their frachise service centre people come and go but nothing has happened. They are not giving a certificate also so that I can send to the company and ask for replacement. Please help me

TO,
THE GENERAL MANAGER
WHIRLPOOLINDIA ELEC.
SUB-COMPLAINT

Sub. poor services after sales.
Product- Washing Machine Model Sensation-EM, 6.5 Kg, Fully automatic, (costliest m/c at that time)
Dear Sir,
I have purchased above washing M/C in the end of yr 2005 from M/S Dua Enterprises KORBA (Chhatisgarh) The M/C stopped working in the month of Dec.10. First I have contacted service personal at KORBA, cont. no.-[protected].On further information complaint no-RP[protected] dt.11-2-11lodge at Raipur.In the month of march11 replaced door lock, and from the next day problem still remain same.
Again complain no, -RP[protected].dt.06-4-11lodged.machine is still out of order and no response yet now conveyed, kindly look in to the matter in the interest of company reputation.

AK SINGH
HIG-11, Hasdev Vihar Colony, Janjgir,
Janjgir- Champa
M-[protected]

Whirlpool Washing Machine — DRYER CAP BROKEN

The Washine Machine No. Super Wash A-65 D ( 6.5 Kg) has been purchased on 20.011.2009. The first complaint lodged on 11.01.2010 against complaint No. LK [protected] and again lodged complaint No. LK[protected] on 13.12.2010 but only once they attended the complaint but without use. Still the machines Driar Cap is broken and no action has been taken by the company after lot of persuation.

The contact No. of the complainer are as under:

Name : J. P. SINGH, DHG-08, ITI TOWNSHIP, MANKAPUR DISTT. GONDA (U.P.)
[protected]
[protected]
[protected]

I HAD PURCHASED A FULLY AUTOMATIC WASHING MACHINE FROM KESAR ENTERPRISES,JALANDHAR ON 05/03/2009 WHICH HAD A WARRANTY PERIOD OF 2 YEARS.
DURING THIS PERIOD I HAD TO GET MY MACHINE REPAIRED FOR AT LEAST 8 TIMES AFTER CALLING THE SERVICE CENTRE A NUMBER OF TIMES.NOW AFTER THE COMPLETION OF WARRANTY PERIOD,THE PCB OF THE MACHINE HAS GOT FAULTY AND INSPITE OF CONSTANT REMINDERS THE SERVICE CENTRE HAS NOT BEEN ABLE TO REPLACE THE PCB FOR THE LAST 1 MONTH.ON VISITING THEM PERSONALY,THEY ARE VERY RUDE AND DO NOT ATTEND TO THE CUSTOMERS PROPERLY.ONLY I KNOW WHAT HARRASEMENT I AM GOING THROUGH.

Whirlpool Washing Machine — lacklustre performance in servicing

on[protected] registered a complaint towards washing machine (whirlpool).
ref. complaint no:10510. one mr. ramesh visited, He was more interested in selling
the product than in repairing the product. he was more ignorent when he come to
know that my product is under warranty.
Usually, the call centre gives us one satisfaction code, even when I don't gave him the satisfaction code my compalaint is closed without rectifying the compalint.

I need my washing machine to be rectified at the earliest, coz, ours is a small children's house. they are heap of clothes. Kindly do the needful

Marzia fatima.
[protected]

I had bought a washing machine at hyderabad in the monthof january 2011. And had raised a compliant to customer care on april dueto working diffculties of the machine. Engineer has visited and informedthat he cant rectify the problem and will request for senior engineer tovisit the site. After few days I have got a message to my mobile that mycomplaint has been closed. I was surprised and called the customer careand customer care executive raised the complaint again in the month ofmay. But no one turned up. then after my repeated calls to customer care15 days back the same engineer visited and done something and went of bysaying the same words that the problem is out of his efficiency and saidthat a senior engineer will visit.

Instead of rectifying the problem the engineer in his second visit has done something resulting now machine is not working.

Till now no one reverted and I was calling customer care daily twice, today also I called customercare and was informed by customer care that I will get a call in anotherhalf an hour but I didnt get call still now.

Hence request you to help me resolving the problem.

Ch.lakshmikanth
Hyderabad
M:[protected]

Whirlpool Washing Machine — poor quality

Dear Sir,

I have purchased a whirlpool washing machine from one of your dealer in chandigarh.
but the quality of this washing machine is very bad, the drier of this machine is not working. So this is my complaint to your company to check the product properly that what it has the problem, why the drier of the machine is not working.

Kindly send your engineer to check the machine and verify the problem and resolve the issue.



Raj kumar
#1404, D.M. Colony
Near Sector 38 (West)
Chandigarh (160014)
Mob:- [protected]
rajkumar.[protected]@gmail.com

Whirlpool Washing Machine — Poor response from the service centre

We had purchased a Washing Machine (Whirlphool Brand) from Reliance Digital, Vashi, Near Railway Station, Navi Mumbai, 0n 25th December 2010. It was not functioning properly and we called the Technician through service centre. The Technician came a repaired & said the timer will be replaced, but he damaged the water inlet pipe (Internal). Now again the technician came to repair, he brought the old timer and started arguing when noticed. Then we called the service call centre, they started giving us rude answers. Please help.

Whirlpool Washing Machine — change of part

SORRY TO SAY BUT WE ARE NOT AT TALL SATISFIED WITH THE WHIRLPOOL WASHING MACHINE MODEL (magic fsah 651/cr).IT HAS BEEN REPAIRED 5 TIMES IN THE 1ST YEAR OF PURCHASE AND TWO TIMES PART CHANGE.THIS PRODUCT IS TOTALLY FAULTED.EVEN THE MACHINE IS UNDER WARENTY THEN TOO ! WHAT WOULD HAPPEN WHEN THE WARENTY WOULD GET EXPIRES! THE PART TO BE CHANGED IS NOT EVEN AVAILABLE! THIS IS TROUBLING US FROM 2 MONTHS! THE COMPLAIN IS ALSO THERE AT THE SERVICE STATION FROM 1 MONTH. BUT NO ACTION TILL DATE.SHOULD WE GO TO THE CONSUMER COURT OR YOU CAN MAKE THE REPLACEMENT IN THE PRODUCT.MY EMAIL ID IS [protected]@GMAIL.COM / MOBILE NO. [protected]. TAKE ACTION AS SOON AS POSSIBLE.

Whirlpool Washing Machine — kl 0811004423

My complain no.kl [protected] dated 30/7/2011 was attended by a person from penguine service Kolkata and inform us that there was some problem with the pulley and it will cost near about Rs.350.But he changed the circuit board amounting to Rs.3350.vide receipt no.6577 dated 5.8.2011.But my problem remained the same.Then we made another complain on 8/8/2011 complain no.kl [protected] the same person came and checked the machine and found that the problem remained the same.
From his point of view we come to know that under pressure from his employer he has changed that costly part,or he is getting some commission for changing that costly part.so got that board checked in the market and found it to be OK.
He is just cheating us since they have not got the pulley and changed a part of Rs.3350.
I want this board to be refunded and the pulley be changed and access money be refunded back to us.
please treat the matter as most urgent.
Thanks
Deepak Agarwal
5 peary mohan pal lane
Kolkata 700007
phone [protected]
Email;[protected]@rediffmail.com

Whirlpool - Washing Machine — Worst service and product

I have Whirlpool washing machine. I bought this machine in Jalgaon. Purchase date was 26/05/2008. I called up whirlpool call centre on [protected] on the same day and lodged a complaint with complaint number[protected] and 2nd complaint no Pn [protected] and model is WM SPARKLE STEEL INB[protected], Model No is 10446

Since May 2009 I have had repeated problems with this machine and the engineers come and fix one problem only to create another one.
I have made countless calls on the last few months, each time they say they repair one part and spoil another.

I am writing to say that I am extremely unhappy with the harassment your company has put me through Also each time they come they remove working parts from my machine which is the only reason why I have had trouble with so many parts.

In this two year we called up your service centre many time but your service is not good. Your service centre person not doing proper work. They don't respond well, they don't follow up, they don't keep their customers well informed.

Note: Whirpool service centre people not ready to give us complaint form no after coming home for repair washing machine and also not taking sign on complaint register form that they have came home for checking machine.

After registering complaint customer care people give tat for 2 days but their person will come home after 3months after making countless calls.

I WILL NOW BE TAKING LEGAL ACTION AS I HAVE NO OTHER WAY OUT AND NOONE HAS SOLVED MY PROBLEM IN 6 MONTHS MY MACHINE HAS NOT WORKED. I WILL BE SUING FOR COMPENSATION FOR MONEY SPENT AND HARASSMENT CAUSED.


Regards
J M Mahajan
At Javkhede bk,
Post Hingone bk,
Taluka Erandol
Dist - Jalgaon (Javbkhede)

I have purchased fully automatic m/c at the cost of 17000 in 2010 feb, with two yers warrenty. the machine not working on march 5, 2012, when i am asking the cus care they changed the pcb board and charged 5000 rs. whirlpool is the worst machine. dont purchase whirlpool machine.

Whirlpool — Against service of Whirlpool washing machine

I have purchased a semi-automatic washing machine on 26th December 2010 and my machine was badly burnt due to some manufacturing defect on 22 march,2012 and on the same day i reported the incident to the service center after that a concerned person of whirlpool name Saroj
Sahu contacted me and ask for some amount of depreciation to replace the machine as the machine is in warranty period i refused to pay any sort of depreciation amount. Hence after 1 month of interaction he told me that we are unable to do anything until unless you will not pay the depreciation amount after that I tried to talk to the area sales manager but the number provided by the autorized service center persons were not in service[protected],[protected]. Now I have no other option left to claim my washing machine in warranty. So sir/madam please do the needful to sort out this problem as soon as possible.

Whirlpool Washing Machine — we change washing machine bad quality & service by company engineers

Dear sir,

i purchase whirlpool washing machine on 13/7/2010 but dealer give a defective model and i cannot able to use this machine now i want to return this whirlpool washing machine and get my money back.

Whirlpool — WASHING MACHINE

I am gating problem in my washing dray er,which is not working form last 4 month.I complain 10 or more times in whirlpool customer care but they don't take any action.every times when ever i call him they told i will sole the problem within 2 or3 days but no one come to solve the problem.

Whirlpool Washing Machine — no action taken against complaint no PT0812002782

dear sir i already complaint on 10/08/2012 with sr no PT[protected] but still no action taken against this.
name - madhulika kumari
phone no- [protected]
email address- dr.madhulika.[protected]@esic.in

Whirlpool after sales service is very poor. They lure customers to by new machines and then don't provide spares saying the product has become obsolete. My washing machine was just 3 yrs old, just out of warranty. They now don't have spares for it. No point buying Whirlpool products. I am quite disappointed.

I have purchased Whirlphool Washing machine fully Automatic White Magic Model 12203, sr.no. INF[protected] on 03.11.2010. Having 2 years warranty, within warranty, I had problems and the PCB failed and changed on free of cost, since under warranty.

Next day after the warranty over ie. on 04.11.2012, again I faced the same Problem PE error, I have a lodged complaint on 05.11.2012 and understand that the PCB again failed and for the same the inspection charges are Rs. 285.00, PCB cost Rs.4300.00, which is unbeliveable and unbearable. I requested them to take the same under AMC, for that they said AMC charges will be Rs.3000.00 extra.

All together, they asked me to pay for PCB + AMC charges about Rs.6000.00, which is half of the price of the new washing machine.

I also understand that all the new Whirlphool fully Automatic washing machines are having the board (PCB) failure problem, which is being faced frequently. TO avoid the same the service centre suggesting us to enter in to AMC, which is Rs.3000.00 approx per year.

Is this a solution for a failure model????

Whirlphool has to take appropriate action to correct the failure and not overloading their failures on consumer.

How can we, CONSUMER bear the cost for the failure model of Whirlphool???

Washing machine Model No - Sport 1072 CW 7 kg, Complaint No - Hd[protected]. Hyd city. Case handler : Vinod.

Very bad experience with Whirlpool washing machine. From the day one we are facing issue with this washing machine. And we have complained them to replace this faulty machine since the day one and whirlpool gave lame excuses and kept patching it. It works for 1 or 2 months and again broke down and finally this machine is down completely. I have registered a complaint with Hyd service center and Mr Vinod is handling the case. Repair guy told us that mother board is faulty and it needs to be replaced.
And since no parts is available they wanted us to replace the machine.

We have bought this machine under Emp scheme for 20, 300 Rs on 20/09/2011 its market value was 31000Rs. And now they are saying that some 6000 Rs they will deduct and I have buy a new machine and cannot use emp scheme on new machine. My machine cost is 31, 000+ as market value and I will be getting 14000 Aprox which is not even half of its value. I am feeling cheated and I think Mr Vinod is not providing me the correct information. Could you please help me and provide me what options I have under this circumstances.

I had bought a washing machine in Jan'12 now this maching not wrking properly we noticed that the drayer machine notwrking then we lodge a complaint against dryier working.then after 11 days the service tech came and said that the instument will change the he came again 4 days and change the motor of drayier still the condition was not change since it has not resolved again we complaint that ser tech he came and told the timer instrument problem and it will also need to change


Now we are still facing the problem it is very pathatic sitiuation are doing WPL service . the service is very pooor ..


Srikanth.L

Cell: [protected]

Nandikotkur

Dear Sir/Madam,

I have bought whirlpool Splash 600p washing machine from Saravana Stores T.nagar, Chennai dated[protected].But are using the machine in Bangalore, Exactly after 3 weeks we have found some problem with the machine making some noisy sound and water level indicator was not working which leads to water overflow from the machine.So we have raised a complaint to whirlpool customer care, they filed a complaint BG[protected] against this.After 2 days, a technician from whirlpool came changed the water level indicator after that it was working fine.But the problem again raised after 2 washes, So again i called to that technician named Mukunthan, he told that we will replace the machine with the new one, he asked for the Invoice copy.As requested we have sent the invoice copy to the supervisor named Madhu and his email id is [protected]@gmail.com and his contact number is [protected].After 2 days we got a cal from the mobile number [protected] mentioning that we will come after two days and replace the machine, but till now no one has come even we tried to contact them but none of them picking the call.

Complaint has been registered under the name of Mr.Prabhu.And the technicians and Supervisors are from Bangalore.

So You are kindly requested to look into the matter and give me the permanent solution of this regularly arising problem by replacing the Washing machine . Your immediate response will be highly appreciated.

Regards,
Prabhu,
[protected]
85/3, I Floor,
Shri Chamundeeswari layout,
Arekare Gate,
Bannerghatta road,
Bangalore-560076

refrigrator 450ltr

not cooling the lower portion