Whirlpool India Complaints & Reviews

I ordered a 3 door refrigerator order id[protected] on 28th April 2022 through the whirlpool official website. It was mentioned that the product will be delivered in 2 days. But it has not been delivered yet and there is no information about it as well.
Called the customer care 10 times but no help received.
Very bad experience, should have gone for other options.

On 8.9.2021 purchased one whirlpool split 1 ton a.c. online. my regd. mobile no. [protected] pradip kumar bhadury. since installation, a noise was coming out from the a.c. The engineer told me that it is normal ejection of gas. In other a.c. i never hear any noise coming out from other a.c. Now it is summer and I am afraid that such noise may create any problem. I purchased two a.c. from whirlpool with a faith that whirlpool is a best a.c. company. The second a.c. is 1.5. ton split. It was installed in my other house at the address below : Mala Bhadury, vivekanandapally, infront of durgamandir, Sainthia Town, Dist. Birbhum pincode 731234 . Since its operation in this summer found that cooling problem. I informed customer care. The assured me that within 48 hours the problem will be solved. but it is ten days passed. No help.

I ordered a washing machine on 9/4/2022, and made a cancellation request on the next day due to a delay in delivery but for no reason it was shipped after placing the cancellation request the next day. As per the assurance given by your Customer Support I have rejected the delivery, and I have at the same time updated the customer support for this, yet after their assurance they have not initiated the refund. I have followed up multiple times...

Please be informed that after several follow ups and spare parts change by your executives, Still my refrigerator is not working properly.

Different executives of your company visited for house and all of them diagnosed different reasons for the same.

As they informed we changed my refrigerator Heater and Board, However my problems remains the same.
Now it's more than 4 month my refrigerator issue is not solved. It's seems like executives visiting my house are not able to diagnosed the exact reason of my complaint.

Please be informed that I have never serviced or did maintenance of my refrigerator by any local technician, I always rallied and had a good faith on your company and your service, However I am very disappointed with your sent executives.

Please arrange your competent executive who can resolve my refrigerator issue during this harsh summer and fasting days or Do the needful for the replacement of my refrigerator.

We have 1.5 ton split AC with SlNo : NM[protected] which had no cooling issue.
Raised a help desk call on 17th April : BAN[protected]. On 18th April service engineer filled gas and charged Rs. 3050. It worked only one day and failed again.
Raised another help desk call on 21st April : BAN[protected]. Again he says gas has to be filled and demanding Rs 3000. When we refused to pay, he denied service saying there is physical damage in gas pipe. I can assure that there was no damage created by us, but when i called customer care for support, they joined together to get this additional money saying damaged.

I reiterate, there was no damage or even there is no circumstance to create a damage to the exterior device.

I sincerely request to study to issue and get it resolved ASAP to maintain our confidence with Whirlpool.

I have got whirlpool refrigerator in October 2020. I’m very surprise within a one and 1/2 year This is not cooling perfectly and the only solution by service executive we need to change the motor.I have used many electronic brand like lg samsung Godrej. But this is first time where is in very short span of time machine required new motor. Is the machine life of whirlpool? If this will remain sane then after every one and half year I have to change the motor.which is costing Rs2300.

This is regarding an order for a triple door refrigerator whose order ID is #[protected].

An order of a triple door refrigerator was placed on 8th April 2022 on Whirlpool's official website by Varanasi's one of the warehouse's Area Manager of Whirlpool whose email ID is [protected]@whirlpool.com

The order got cancelled the same day but still I haven't received a refund of that cancelled order! Even after calling and emailing several times to the customer care, I'm not getting a proper response. They have not shared any reference number which proves that the refund is really initiated. This kind o[censored]nprofessionalism is highly unaccepted!

I have connected with the bank as well and they have also confirmed that there is no refund information in their system.

I have ordered the 263L capacity of refrigerator on 19.04.2022 by whirlpool website. After some time order got cancelled automatically and the amount has debited. While contacting customer care for the refund they told to write the mail to [protected]@whirlpool.com. But writing 4mails there is no reply for the mail. Whether whirlpool will refund the amount or not.

I want my bill of washing machine and machine is making sound while washing i want to register complaint regarding it.

Sir I purchase 4 doors refrigerator, 460 LTR from Great Eastern company Barrackpore west Bengal India.Your installation technician not properly installed as per manual procedure and he advised insert additional power stabilizer price 3400Rs it also available only 2200 Rs in market .I request to you please send any another well trained technician immediately...

Dear Sir

Ref to Flipkart order no :OD[protected]

This is to inform you that I had purchased split AC of whirlpool India from Flipkart.com vide above order number and received AC on 08. 04.22 and installed on 10.04.22. After installing it was working properly till 19.04.22 @2pm and after that it was stop working. Then I contacted customer care of whirlpool India vide ref no :RAN[protected] dated 19.04.22. Next day local service provider refuse to provide service under warranty as it was not installed by them. They told we will take charges as it was not covered under warranty.
Last 4 days I am disappointed with them to follow up to repair it as it was newly purchased. I had purchased it to overcome such a hot day but it was not benificial at all. Rather to create more problems.

Request to please look into matter as warranty can not be denied on this ground as I purchased AC not services.

Regards
Shree Bhagwan Singh
[protected]

Sir/Mam

17 June 2017 was the most stupid day of my life that I Bought Whirlpool Full Automatic Washing Machine from a Whirlpool dealer in Uttam Nagar Delhi at a cost
of Rs 27500.
.
Since that day, It has become a liability for me and my family.

Since the day of installation, it was jerking, we complaint about it many times but it never fully sort out fully till now.

Then some day some current related issue and some day any other issue kept on coming.

We kept on paying for this to Whirlpool technical team for solution of problem but its problems kept on increasing over time

Now its Motor is not working. A Technician visited our house today and he said its 1) Washing Motor 2) Capaster 3) Belt 4) Tsp all need to be replaced.
and its cost would be 7500.

Motor was in warranty and he was not even willing to replace motor.

I want to remind that we bought this washing machine in 27500 rupeees and we have already suffered and spent a larger amout of expense and energy on it.

and When we did video recording of all expenses that technician was telling then he ran away from home. perhaps, he was thinking to ride on us for some of his commission by parts selling.

Then again we called customer care number. They gave uttam nagar delhi supervisor( Rohit) number [protected] and He gave his centeral head Mr Ram Verma number [protected] . we called Mr Ram Verma 5 times on mobile at different time but he is not picking call.

We are fed up with this poor product and that after sale services of whirlpool. If you cant make high quality product then please shut down your business for ever.
I am very sincerely requesting to fully sort out Whirlpool washing machine issues .

Rgds

Puneet

delhi

Hi,
I wanted to point out and complain about the real bad experience I had recently at Wstore : Online storefront of Whirpool.
I am a loyal customer of whirlpool with half my home office running on whirlpool machines. I recently ordered a 1T xpand air conditioning unit from the Wstore, which I had to cancel. Then I reordered the same unit again the next day.
As soon as I ordered the AC I wanted to talk to Wstore regarding information on how I could get my GST number on the bill. But no agent called me back, while getting assurance of a call back numerous times.
On the third day, I found my recent order cancelled automatically and my previous order (which I cancelled willingly) getting dispatched. By this time I got another AC from a retail store which gave me a GST bill.
I have been following up at the help line number[protected] for cancelling my orders and issuing me a refund but I have been kept in lurch regarding the same issue and I am not aware of my order or my refund at the moment.
I just need my refund, plain simple. But processing and acknowledging this request has just not been done by Whirpool and I am really frustrated about this experience.

Kindly help me out.

Regards,
Rishi

My whirlpool ac is not cooling.I asked the local whirlpool about the problem.
Even if i have the AMC, why the technician is asking money for Charging the gas??for doing the leak test, he says he will use Nitrogen, and the customer has to pay for nitrogen etc also.what the heck.
this is totally unacceptable from a brand like whirlpool as your website claims that no charge for gas charging under AMC??but the technician is saying otherwise.dissappointed.please clarify.
vivek, [protected]

I bought whirlpool refrigerator double door model 21306 bought on 29.07.2021.
thrice it has cooling problem . In Jan 2022 it was having ice accumulation issue, now as on today dated 20.04.2022 it is not working even after 3 visits of the technician.
All my stuff in refrigerator has perished.
Hit and trial is going on the refrigerator, on 18.04.2022 technician told that fan is not working in the refrigerator, next day it was changed but again refrigerator is not cooling so today he told us that ice has accumulated.
I think he himself dont know whats the issue. In short there is some manufacturing defect and replacement is required.

So my 1 year 2 months old whirlpool fridge stopped working on 12th April 2022. and i called up to whirlpool tollfree. they assigned a technician and not to my surprise the tech visited the same day and told me that my PCB has gone bad and along with the compressor. it was evident that he was telling me all this due to my fridge being out of warranty and it was the best chance for him to make money. I being an electronics engineer myself could see that his diagnosis took less than 5 mins. since i do not have a lot of time in my hand i asked him to fix it. this made him chuckle with joy and he asked me to wait till next day, the price at this point he told me was : 3800 with complete repair + some 600 rs service charge. even though i was being scammed, i said ok as this time of the year in Delhi its impossible to live without fridge.

Next day on 13th April 2022, i got a call from tech and surpassingly the cost of 3800 was of PCB and since the compressor was bad too it will be replaced with a new one but i have to bear the charge for Gas which will be 1800. total cost now : 3800+2200+600 = 6600

for anyone this is insane and i did argue with him but then again summer heat etc etc. i said ok, the next thing he did proved me right that it was a sophisticated scam because he asked me to send him 2000 rs as advance on gpay/phonepay saying without advance warehouse will not send replacement parts. i called up whirpool and they gave me number to a service manager who turned out to as helpless as me. he intervened and said sir this will be done in a day. current date 13th April 2022.

as of today 20th April 2022, no one from Whirlpool tried contacting me. when i called the service technician he said he has no idea when compressor will arrive, it may take a day, a week, a month, only god knows what kind of incompetent folks are running the show here and i am ready to through this piece of junk for which i paid 30K last year. anyone from whirlpool should know how their brand name is being used to wipe the floor by these 3rd party vendors who have no empathy, no work ethics, no willingness to help the customer if customer does not send them money on phone pay or gpay in advance. it was a learning experience for me and i will be posting this review to every possible forum i find online and let the world know what king of a joke this company is.

dear consumers, pls do not fall for this brand as this will only lead to being scammed and left alone with a faulty product and one unethical, uncultured moron calling the shots for your asset which you bought from your hard earned money.

I have ordered Single door refrigerator 190 ltrs but without delivering the product. Courier/Logistic DELHIVERY Coy had misleaded the information and showing delivered. Tried so many times, no response from whirlpool. Paid in advance and till date shipment not received. Ordered on 10 Apr 22

Raised a ticket on 2nd April for fixing Oven. Request number BAN[protected]. Chased around 10 times with customer care for update, noone came to home and closed ticket stating door is closed. We have CCTV camera at home and I challenged to tell the time when the repair person came and then they agreed they will come later. Customer care is useless, every time they will say escalation team will contact you, but none called back from escalation team. I wasted much of my time much every day speaking to customer care but no use. Will never buy whirlpool products again and will do my best to discourage everyone in my circles including writing reviews against whirlpool customer service.

I need a duplicate copy of invoice for my Whirlpool refrigerator as my current bill is faded and cannot be used for warranty claim.
I have been emailing Whirlpool India customer helpdesk for over a week with no response. Voice helpdesk representatives evade the topic and ask me to handle via email.
Please either provide me a duplicate bill copy or approve a warranty claim on the basis of my service tag. Attached pic of refrigerator service tag for reference.

We bought a whirlpool 1.5 ton 5 star AC from flipkart on[protected] sold by consulting rooms private limited. Our Ac was a defective piece on purchase. The day the technician installed the AC it was not cooling. then the technician filled the gas and told us your problem is solved. but still the AC performance was low at cooling. Then we complained another time and the technicans still recommended us to topup the gas and they charged us 3500 and but still the problem was not fixed. we are really frustrated with the product and mentally harrased as we got a defective product after spending much money and time. The local technican told us your product was defective from purchase and it's efficiency is low even though we filled the gas and it's the fault of the whirlpool company.

We are fedup with the repairs. we need a replacement of our defective piece or a full refund of the amount I paid. As I was mentally disappointed for the time and money I have invest on it.
Order ID : OD[protected]
IMEI/Serial no. 43151Z[protected], 42211z[protected].
Amount paid : 32061.00 INR